Questions & Answers

Q: QuestionWe purchased the Samsung washer Model:WF42H5000AW from Best Buy two years ago. Is this newer version dryer compatible (stackable) with the older model washer that we have?

Asked 3 years ago by Compatibility.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer That's odd because I was on chat with Samsung directly yesterday and the agent told me that it is compatible. Who is correct?

  Answered 3 years ago by Confused

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Q: QuestionIs there a bottom storage component you can buy for this dryer

Asked 3 years ago by Ronnie.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Ronnie, We appreciate your interest in a compatible pedestal with this dryer. You can purchase the compatible pedestal on this Samsung link: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#benefits Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionI just recently purchased washer and dryer set. Will this model dryer fit on the Samsung pedestal model WE357A0W/XAA?

Asked 3 years ago by Gina.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Gina, We appreciate your question about the compatibility of this Samsung dryer model with pedestal model WE357A0W/XAA. This Samsung dryer model is not compatible with Samsung Pedestal with model number WE357A0W/XAA; however, it is compatible with Samsung Pedestal with model number WE402NW. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the door chrome or black?

Asked 3 years ago by Vic.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer The door is black

  Answered 3 years ago by Marlene

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Q: QuestionI have existing pedestal 28” long and 28.5” wide. Is it compatible with current model?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hello. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry if you can use your existing pedestal which is 28". Regarding your concern, the compatible pedestal for this dryer would be WE402NW and the dimension would be 27" x 14.2" x 28.1". I suggest you check this link for the full specs, features, and dimensions. washing machine: https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#specs Pedestal: https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--pedestal--2019--we402nw-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144691727 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this dryer compatible with Samsung Washer Model WF365BTBGWR/A2? We need to replace the Samsung Dryer Model DV365ETBGWR/A3 do to a failure and want to use the stacking feature we are currently using. If so will we need a different Stacking Kit?

Asked 3 years ago by Steve.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Steve, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White. This dryer uses a stacking kit with model number SKK-8K. The washer uses a stacking kit with model numbers SK-3A1/XAA , SK-4A/XAA , SK-5A/XAA. The washer and the dryer are not compatible in terms of stacking. I have shared both the user manual link for the washer (WF365BTBGWR) and Dryer (DVE45T6000W) below. Please access the washer manual and turn to page 3 for the stacking kit models. Please access the dryer manual and turn to page 14 for the stacking kit model. User manual washer: https://downloadcenter.samsung.com/content/UM/201409/20140922154120626/BIGBANG_USER_WF361_363_365_364-02832J-07_XAA.pdf User manual dryer: https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144686816 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI have a model dv42h5000. will the model 6000 which replaced the 5000 fit my pedestal

Asked 3 years ago by al.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hello al, Thank you for reaching out. We appreciate you informing us about your inquiry if the Samsung dryer with model 6000, which replaced the 5000 fits your pedestal. We understand this information's importance, and we'll be glad to look into this for you. As per checking, this Samsung dryer is compatible with the WE402NW pedestal. You may check page 13 of the user manual for information about installing the dryer with a pedestal. https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf You may also visit samsungparts.com should you wish to purchase a pedestal. Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144681915 Thank you, and stay safe! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this washer and dryer have smart control And if so where is it located

Asked 3 years ago by Byron.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hello Byron, Thank you for reaching out. We appreciate you letting us know your inquiry if this dryer has smart control. We understand how important this information is for you, and we're here to help. As per checking, this Samsung dryer does not have smart control. However, it has a Smart Care feature where you can check on your phone via SmartThings app when your dryer detects an issue. You may check page 42 of the user manual to learn more about the Smart Care feature of this dryer for reference. https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf You may reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144527214 -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the CFM exhaust of this dryer?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Not sure but it is rated high, one of the reasons I purchased this model

  Answered 2 years ago by KeithP

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Q: Questionwhat is the total height measurement when the stacking kit is used with a matching dryer? I hope to place the units in a closet that has a high ceiling, but a door opening of 28" x 79" with the closet height of 86"

Asked 3 years ago by bicoastalguy.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hi bicoastalguy, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. Total height of washer and dryer when stacked using the stacking kit is 78.5 inches and a width of 27 inches. I have shared the user manual link. Please access the link and turn to page 12 - 15 for the complete dimensions of the home appliance. https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144465713 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs this a reverse tumble dryer

Asked 3 years ago by Dryer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hi Dryer Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry if this dryer has a reverse tumble dry. Regarding your concern, this dryer does not have a reverse tumble dry. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dve45t6000p-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144454651 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionOn the electric dryer are you able to choose temperature level and dryness level? Such as if I want temp 1 and dryness level 5, or temp 3 and dryness level 4.

Asked 4 years ago by WynsWrld98.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

• A:Answer Hi WynsWrld98, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I have shared the user manual link below. Please go to the link and turn to pages 39 - 40 for the cycle chart. https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144371822 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the dimensions of this dryer? Width, Height & Dept?

Asked 4 years ago by Measurements.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Hi Measurements. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry dimension. Regarding your concern, here is the dimension 27" W x 38.7" H x 31.5" D regarding your concern. Here is the link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu--ft--electric-dryer-with-sensor-dry-in-white-dve45t6000w-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144266868 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the CEFof these dryer ?

Asked 4 years ago by Raygras.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum

Q: Questionwhat is the life expectancy of this unit?

Asked 4 years ago by newBuyer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer It’s difficult to answer. My last dryer had to replace the heating element around the 7th year and the motor gave out after 15 years. It was not worth the cost replacing the motor especially when newer models are more efficient.

  Answered 4 years ago by MasterchenVerified Purchase

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Q: QuestionHow do I turn off the child lock

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer I'm happy to help with this. For this model, the child lock is controlled by pressing and holding both the "Dryness" and "Temp" buttons at the same time for about 3 seconds. You should see the child lock icon turn on or off to indicate if the child lock is engaged or not. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the dryer door be reversed?

Asked 4 years ago by Anonymous.

• A:Answer Yes it can be reversed very easily.

  Answered 4 years ago by CWoods415Verified Purchase

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Q: QuestionHi, is this dryer compatible with a Whirlpool Duet pedestal model #WHP1500SLO?

Asked 4 years ago by Pedestal.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer Thanks so much for asking! I have this dryer listed as being compatible with the Samsung pedestal model WE402NW. However, we are not able to confirm compatibility with non-Samsung products. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat size is the vent

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer 4” inches around. Standard size.

  Answered 4 years ago by AnonymousVerified Purchase

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