Questions & Answers

Q: QuestionDoes this dryer come with a side vent option? Can I vent this dryer to the right side instead of out the back?

Asked 4 months ago by Mist.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Yes. We have our side vented to the right side.

  Answered 4 months ago by RachalMVerified Purchase

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Q: QuestionDoes the washer and dryer come with the holding bracket to stack them

Asked 5 months ago by Twrry.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Hi there, No, the holding bracket (stacking kit) is not included with the individual Samsung dryer or the corresponding washer. You must purchase a compatible stacking kit separately to install the dryer on top of the washer safely. The specific stacking kit recommended for your model is typically the Samsung SKK-8K Stacking Kit for 27-inch wide front-load washers and dryers. Have a great day. -John

  Answered 5 months ago by Samsung

  
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Q: QuestionIs there a need to buy any cables or hose to connect this dryer?

Asked 5 months ago by Overheats.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Ivory

• A:Answer no, we reused the ones from our old dryer.

  Answered 2 months ago by Best

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Q: QuestionI have combo washer/dryer front load. And has been great but the dryer doesn't dry,I have to use a second cycle to get completely dry,I think I am still under warrantee,my manual was misplaced,so how do I go about finding out if warrantee is still iplacas

Asked 6 months ago by Rybeau.

• A:Answer Hi Rybeau, I understand how inconvenient it can be when your combo washer and dryer doesn’t fully dry clothes in one cycle, especially when it has otherwise performed well. We’d like to speak with you directly to gather more details about your experience and determine the best steps to assist with your combo washer and dryer model. Please feel free to reach out to us through one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151147221 to help our team pull up your information. Leo

  Answered 6 months ago by Samsung

  
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Q: QuestionLooking for a washer only that removes stains and mate a lots oz suds

Asked 6 months ago by Linda.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Hi Linda, We’re happy to help with your question about which Samsung washing machine removes stains and produces a lot of suds. All Samsung washing machines rely on detergent to remove stains. Samsung recommends using HE (High Efficiency) detergent, which contains suds suppressors. With fewer suds, your laundry can tumble more effectively, allowing for better cleaning and stain removal. Leo

  Answered 6 months ago by Samsung

  
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Q: QuestionThe dryer will turn on you can hit start but nothing happens

Asked 6 months ago by Atmj.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer You need to hold the start button down until dryer starts.

  Answered 2 months ago by BestVerified Purchase

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Q: QuestionSince the dryer has a stream feature can it be used without the vent?

Asked 7 months ago by Lookatb.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Yes, if you are in a open area but Its not recommended. Use a the vent and aim it away the machine.

  Answered 7 months ago by KliefAVerified Purchase

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Q: QuestionIs there a pedestal option that is not the storage drawer? I only have 9 inches of clearance for these units and the pedestal listed is 14 inches for both washer and dryer.

Asked 8 months ago by Celebration85.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Greetings, Yes, aside from the pedestal, you can also pair this dryer to a "riser" which does not have a drawer. The riser has a dimension of 27 inches in width, 6.1 inches in height, and 29.6 inches in depth. For more details, we shared the riser link below. 27" Riser https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/27--riser-we272nv-a3/ Have a fantastic day. -Kimberly

  Answered 8 months ago by Samsung

  
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Q: QuestionAre there pedestals for this washer and dryer?

Asked 8 months ago by Mrmike.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer No, high gloss finish

  Answered 3 months ago by JimEVerified Purchase

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Q: QuestionDoes the Dryer comes with a power cable and vent ?

Asked 8 months ago by Obedor.

• A:Answer No, Obedor, the power cord and vent are not included. Have a great day. ^Camille

  Answered 8 months ago by Samsung

  
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Q: QuestionI’m getting a voltage code on my dryer and I checked everything and it checks out good but the machine still doesn’t work. If the door is open when turned on it comes on normally until you close the door then it throws the code. Please advise!

Asked 9 months ago by RandyO.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Randy, we are glad to receive your inquiry. Allow us to help you. To address your dryer's concerns, please click the link and follow the hyperlinks for helpful tips. Samsung dryer displays an error code (See voltage errors): https://www.samsung.com/us/support/troubleshoot/TSG10001006/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150070372, to help our team locate your information when you message us. Have a great day. -John

  Answered 9 months ago by Samsung

  
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Q: QuestionDo you have to stack this dryer or can you put it side by side?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Greetings, This dryer can be used side by side or in a stack with a washer. Thank you and have a great day! -Ricardo

  Answered 10 months ago by Samsung

  
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Q: QuestionIs there any pet hair settings? Or how does it handle pet hair?

Asked 11 months ago by Mike.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer I don’t know about your but mine does not have a pet hair function but I use the dryer balls you can find pretty much most places and it really helps.

  Answered 9 months ago by SuzanneS

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Q: QuestionCan this dryer be installed outside?

Asked 11 months ago by Maka.

• A:Answer Hi Maka, Yes, the dryer can be installed outside as long as it fits the requirements for selecting the location for the dryer. Please see page 14 of the user manual for the requirements in selecting the location for the dryer. https://downloadcenter.samsung.com/content/UM/202312/20231228095659079/DC68-04299K-00_IB_DV6300B_EN_MES_231222.pdf ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionHow to cancel the order

Asked 1 year ago by Anonymous.

• A:Answer Dear Best Buy clients, To better assist you with your concern, please contact the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhy didn't my dryer come with a power cord?

Asked 1 year ago by Dryer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. The power cord for a Samsung electric dryer is purchased separately to match your outlet and meet state and local wiring codes. If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148958130) so that our team can retrieve your information when you message us. Thank you. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionOur dryer won't heat. Already checked the breaker, lint tray, cleaned moister sensors, replugged it in, nothing fixes it but it works fine otherwise, it just won't heat. Bought it January last year. Can't find owners manual. HELP

Asked 1 year ago by ConfusedNerd.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer I noticed sometimes if you don’t pick the correct setting it won’t dry that fast. I always pick the higher settting or use the timer dryer setting and add time to it.

  Answered 9 months ago by SuzanneS

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Q: QuestionDoes dryer run on 220 electric

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Yes, the dryer needs a 220V power connection. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes it work with amazons Alexa?

Asked 1 year ago by Alexa.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry - Brushed Black

• A:Answer Hi there, Yes, the unit is designed to connect to the Alexa system. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148752558) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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