“Is It possible to change a new one? I have just bought this one. I love it, but it can't identify the wireless network or shut itself down sometimes. It is kind of annoying! But sometimes it can work well again. Can I change a new one? If so, do I need to bring my passport? Can it do harm to myself, like making my reputation bad?”
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Best Buy offers a 15-day return/exchange period for most products, and this period is extended to 60 days for Reward Zone Premier Silver members. If you are beyond this timeframe, however, you would need to seek repairs on the unit under its manufacturer warranty coverage.
Sorry, there was a problem. Please try again later.Contact Samsung Support (800-726-7864). They are extremely helpful though you may need to be persistent.
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