“MY SAMSUNG DVD PLAYER WILL PLAY SUGGESTIONS FOR MOVIES TO BUY BUT WILL NOT PLAY THE ONE ON THE DVD. I HAVE " BERNIE" AND "JULIE & JULIIA" I have a Samsung Blue Ray DVD player model 80-:5500. When I put a new DVD in it to play it goes through the advertising for other DVDs but then when it has play video ( brackets) and when I click on play VIDEO, nothing happens and I can't get the DVD to play. What can I do to upgrade the player or do I need to purchase a new one?”

Asked by Gene 12 years ago

1-2 of 2 Answers

Either you have a bad player that isn't decoding properly or bad disks. If disks work on other players than its the player.
Answered by Apple 10 years ago
Sorry, there was a problem. Please try again later.
You may need to update the player's firmware, and you can do that at this link: http://www.samsung.com/us/support/owners/product/DVD-C500/XAA (Click on "Firmware" and download the latest file to load to the player). Thanks for your support of Samsung products. --Mr.Samsung
Answered by Samsung 12 years ago
Sorry, there was a problem. Please try again later.