A:AnswerGeek Squad certified Laptop comes with 90 days Geek Squad Warranty. There is no warranty from Samsung. Given the expertise (lack of) shown by Geek Squad in refurbishing this, I would not expect much from it. Reading Geek Squad reviews on BBY site will make you shudder at the thought of having them work on your laptop.
A:AnswerRecovery discs are not included, but this laptop (and all models that include Windows Vista, 7 or 8) feature pre-installed software utilities that allow owners to create backup discs at any time.
A:AnswerWe aren't aware of any Wi-Fi problems on this model.
Please reach out to a Best Buy sales associate for more information or a demonstration of this laptop's capabilities.
Thanks for your interest in Samsung laptops.
--Mr.Samsung
A:AnswerYes, it does. We do not alter the hardware from the manufacturer unless authorized by you, the buyer.
Best Buy Mobile and Connectivity Specialist,
Kraig
A:AnswerWe'd recommend having your computer checked by a Geek Squad Agent to see if this can be checked out thoroughly by a technician.
Thanks for your support of Samsung products.
--Mr. Samsung
A:AnswerWe're sorry to hear that you're having trouble with your laptop.
Best Buy should be able to determine what you need to do to have service done to your laptop. Unfortunately, we can't assist, but the Geek Squad Agents may be able to help further.
Thanks for your support of Samsung laptops.
--Mr.Samsung
A:AnswerI posted a link to Samsung's website for all their drivers support. Check it out under the Ratings page. They were able to fix a lot of the issues including the wireless issues. Also, there is a user manual on the link.
A:AnswerWhile it could be any number of issues, this particular laptop is notorious for having wifi issues. Many of the refurbished units still have the same issue.
A:AnswerYes - you can. I am typing on this very machine at the moment running Windows 7. In order to get the correct drivers for it -go to Samsung's site - and download the drivers for OTHER 14 or 15 inch Windows 7 computers. Over the phone on Monday, a Samsung rep told me how to do this The machine runs fine on Win 7.
A:AnswerI just received this laptop in the mail and I can confirm that there is a problem with the WiFi. Every few minutes it would lose connectivity and then actually crash the computer and restart when I would try to re-establish connection. After plugging in an ethernet cable, I was able to fix it by updating the driver and downloading the Intel wireless management software. So far it has not happened again. After that problem is solved, it seems like a decent laptop.
