A:Answer Hi JERRODBUG! Many issues that are software related can be resolved by re-initializing the Soundbar. While the set is on, press and hold the Vol+ and Vol- buttons on the Soundbar for about 6 seconds. If issues persist, please contact Samsung Customer Support for additional troubleshooting and assistance. Call Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com
^Tim