Questions & Answers

Q: QuestionHello, before I open the box. Do I need to plug the speakers in or are they wireless? Or should I just return it and buy an individual sound bar? I did wire the ceiling for speakers.

Asked 4 months ago by Anonymous.

• A:Answer Hi there! Each rear speaker only needs to be plugged into a power outlet, as they connect wirelessly to the soundbar. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionYou keep mentioning pairing this system with a Samsung tv. I own another brand of tv. Is the performance of the speaker system going to be diminished or negatively impacted in any way if paired with another brand of tv?

Asked 4 months ago by Bill.

• A:Answer Hi there, Bill! No, the soundbar's audio will not be diminished or impacted. However, please know that the only way to utilize the Q-Symphony feature will only work with compatible Samsung TVs. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionWhat size are the surround speakers

Asked 4 months ago by Anonymous.

• A:Answer Hi there! The wireless surround speakers included with the HW-Q990D measure about 5.0″ wide × 7.9″ tall × 5.5″ deep each. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: Questionhow does the Samsung - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony compare to boes?

Asked 4 months ago by Kathy.

• A:Answer Hi Kathy! With the HW-Q990D, you will get 11 front-facing speakers, 1 subwoofer, and 4 up-firing channels. You’ll be immersed in sound all around as it fills your room with bold, multi-channel audio you can feel from all angles. And with a rear speaker kit included, your complete home theater experience is right in one box. Pairing the HW-Q990D Soundbar with a Samsung TV will unlock a new level of audio. With Q-Symphony, you’ll experience content like never before as your speakers work together to optimize all audio channels to operate as one. ~ Samsung Solutions

  Answered 4 months ago by Samsung

  
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Q: QuestionRear speakers do not connect to Bluetooth. Blue light flashes. Do I have the unit set up correctly?

Asked 5 months ago by Jeff.

• A:Answer Hi Jeff, When powered on for the first time, the rear speakers should automatically connect wirelessly. If the auto-connection process fails, you can try manually connecting the rears to the soundbar. To set up the wireless rear speaker kit included with the soundbar, press and hold the ID set button on the back of the rear speakers for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the rear speakers. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionI have a built in HT system. I have Klipsch fronts, center and Sub. Rears are in the ceiling, down firing. I run 5.1 on a Denon AVR X3700H. Have a new S95F. Would this be an enhancement for ATMOS? I could put the rears on stands. Or, am I cray cray?

Asked 5 months ago by RubberToe.

• A:Answer Hello RubberToe! Adding the HW-Q990D Soundbar with your S95F TV will enhance your ATMOS experience by both the Soundbar and TV speakers working together with Samsung's Q-Symphony feature. However, you cannot have audio play from your receiver and soundbar at the same time. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionDo you have a diagram of dimensions for speaker placement for optimum surround sound? For instance, my living room is 18'x18' and 12' high ceiling. Is there an optimum speaker placement to create the best atmosphere for surround sound?

Asked 5 months ago by Speakers.

• A:Answer Hi Speakers, For the HW-Q990D Samsung Soundbar, we recommend that you place it in a room with ceilings no higher than 14 feet for the best possible experience when playing Dolby Atmos content. You will want to keep the subwoofer on the floor; we do recommend positioning it a few inches away from the front wall of the room where your soundbar is located, but the precise location will ultimately depend on what provides you with the best bass experience. Regarding the soundbar itself, placing it under the TV, facing towards where you sit, and having the rear speakers behind the sitting area would be the optimal placement. ~Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionCan you turn on and off front speakers and rear speakers as well as subwoofer?

Asked 5 months ago by Bopp.

• A:Answer Hi BB1971! You can adjust the HW-Q990D’s front, rear, and subwoofer channels, but they cannot be fully turned on or off individually. Using the Sound Control and CH Level settings, you can raise or lower the volume of each speaker group, including the subwoofer. Also, with “Private Rear Sound” mode, it allows audio to come only from the rear speakers, but this mode disables the front speakers and the subwoofer at the same time. Outside of that mode, the soundbar does not offer a full on/off toggle for individual speakers. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionHave the firmware related issues been fixed ? I just pitched this and now I’m seeing all of the software related issues online.

Asked 5 months ago by rgalls.

• A:Answer Hello rgalls! Yes, you should have no issues keeping the HW-Q990D Soundbar up-to-date. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat are dimensions of the sound bar?

Asked 5 months ago by Baker.

• A:Answer Hi Baker! The dimensions of the Samsung HW‑Q990D soundbar (main bar) are approximately 48.5″ (W) × 2.7″ (H) × 5.4″ (D). ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionCan you connect a record layer to this audio setup?

Asked 5 months ago by Porter.

• A:Answer Hi Porter! The HW-Q990D features three ways to connect to an external device: HDMI (ARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these three audio connections, you should have no issue connecting the soundbar to your device. ~Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat year is this model?

Asked 5 months ago by FLMomOfTwinBoys.

• A:Answer Hello FLMomOfTwinBoys! The HW-Q990D was released in 2024. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat's the watts output

Asked 5 months ago by Kungfupanda.

• A:Answer he Samsung HW-Q990D soundbar system is generally listed with a total nominal output power of 656 Watts. This total wattage includes the power for the soundbar, the wireless subwoofer, and the two wireless rear speakers. Some sources also break down the power: Subwoofer: 200 Watts Rear Speakers: 210 Watts (total for both) Soundbar: The remaining power (approximately 246 Watts) It's worth noting that manufacturers often list the peak or maximum output power, and the continuous (RMS) power may be lower. For this model, the operating power consumption is listed as: Main Speaker (Soundbar): 41W Rear Speakers: 19W (each, or 38W total) Subwoofer: 26W

  Answered 5 months ago by Anonymous

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Q: QuestionIs this soundbar system compatible with the 75" Neo QLED QN70F tv?

Asked 6 months ago by Anonymous.

• A:Answer Hi there! The HW-Q990D features four ways to connect to an external device: Wi-Fi, HDMI (eARC), digital optical audio, and Bluetooth wireless audio technology. If your TV is compatible with one of these four audio connections, you should have no issue connecting the soundbar to your TV. ~Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionCan you put the satellite rear speakers up front with soundbar and have them all work together as one, like some similar brands allow? Essentially creating a giant soundbar with the proper channels more/less for the all facing forward position.

Asked 6 months ago by Matthew.

• A:Answer Hello Noah! Yes, with the HW-Q990D and its rear speakers, by activating the Sound Grouping function. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionWhat are the differences between the Q990D and the Q0990F?

Asked 6 months ago by Greg.

• A:Answer Hi there Greg! Both models feature 11.1.4Ch audio for a true (& wireless) Dolby Atmos experience, Q-Symphony for synchronized TV+Soundbar audio, as well as features like SpaceFit Sound Pro, Adaptive Sound, and AVA (Active Voice Amplifier) and, Private Rear Sound to allow you to watch TV without disturbing others – especially at night – by activating sound solely from the included rear speakers, upgraded Game Mode Pro to further optimize sound to each gaming genre while better separating 3D audio, and an enhanced music experience to enjoy Hi-Fi and Spatial Audio via Tidal Connect, Dolby Atmos Music, and Sound Grouping. The HW-Q990F features a sealed / dual-driver subwoofer. The sealed design aims to reduce unwanted vibration/rattling and makes placement more flexible, along with updated firmware and hardware. ~ Samsung Solutions

  Answered 6 months ago by Samsung

  
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Q: QuestionWhat is the difference between the HQ990D/ZA and the HQ990F

Asked 6 months ago by FredM.

• A:Answer Hi there Bernie! Both models feature 11.1.4Ch audio for a true (& wireless) Dolby Atmos experience, Q-Symphony for synchronized TV+Soundbar audio, as well as features like SpaceFit Sound Pro, Adaptive Sound, and AVA (Active Voice Amplifier) and, Private Rear Sound to allow you to watch TV without disturbing others – especially at night – by activating sound solely from the included rear speakers, upgraded Game Mode Pro to further optimize sound to each gaming genre while better separating 3D audio, and an enhanced music experience to enjoy Hi-Fi and Spatial Audio via Tidal Connect, Dolby Atmos Music, and Sound Grouping. The HW-Q990F features a sealed / dual-driver subwoofer. The sealed design aims to reduce unwanted vibration/rattling and makes placement more flexible, along with updated firmware and hardware. ~ Samsung Solutions

  Answered 6 months ago by Samsung

  
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Q: QuestionHow many watts does this system gives out

Asked 6 months ago by Nelly.

Q: QuestionIs this compatible with Samsung TV TU690T series?

Asked 6 months ago by Anonymous.

• A:Answer Hi there! Yes, you can connect the HW-Q990D via either the HDMI eARC/ARC port, optical connection, or Bluetooth. ~ Samsung Solutions

  Answered 6 months ago by Samsung

  
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