“Bought this drive to back up photos on my iPad Air, 4th generation but the Lightning connector is not compatible with the female connector on the iPad Air. Where did I (or Best Buy salesman) go wrong?”
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That makes no sense because a lightning connection is the same across device versions. Are you sure your device is a real Apple product and not a knock-off?
Sorry, there was a problem. Please try again later.Hello, please be informed that in order to access the contents of this iXpand Drive in an iPad with a lightning connector, please install the SanDisk iXpand Drive Application from the Apple App Store. Please use the Apple's official "Files" app installed on your iPad to access the contents of this Flash Drive however, we manufacture iXpand Luxe flash drive which has lightning and Type-C connector and can be used on iPad with Type-C port.
Sorry, there was a problem. Please try again later.They just wanted to sell you something to make points for sales.
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