A:AnswerHi Jim,
We don’t recommend using old holes for this mount, even if they’re located on studs. Re-using existing holes can compromise the strength of the attachment and isn’t considered a safe installation method for a heavy TV mount.
For proper support, the mount should be installed using new holes drilled directly into the studs following the installation instructions.
If you’d like help confirming stud locations or proper placement before installing, feel free to reach out to [email protected]
or 1-800-359-5520.
Thanks,
SANUS Support
A:AnswerHi Alulu,
No — this mount cannot support a 100″ TV. It’s designed for TVs from 42″ up to 90″ and won’t safely fit or secure a larger screen like your 100″ Hisense.
If you’re looking for a mount that works with a 100″ TV, we’d be happy to help recommend the proper SANUS option that fits your TV’s size, weight, and VESA pattern.
Feel free to reach out at [email protected]
or 1-800-359-5520.
Thanks,
SANUS Support
A:AnswerHello,
Yes, this mount is compatible with a 300 × 300 mm VESA pattern. As long as your TV falls within the supported 42"–90" size range and 150 lb weight limit, it will work with this mount.
If you’d like help confirming compatibility for your specific TV model, feel free to reach out to [email protected]
or 1-800-359-5520.
Thanks,
SANUS Support
A:AnswerHello,
TV removal or haul-away services are handled directly by Best Buy, not by SANUS. Availability can vary based on your location and the service options selected at checkout, so we recommend contacting Best Buy to confirm whether old TV removal is included or can be added to your order.
If you have any questions about the mount itself, we’re happy to help at [email protected]
or 1-800-359-5520.
SANUS Support
A:AnswerHello,
Old TV removal and taking down an existing mount are services provided by the retailer or their installation partner (e.g., Best Buy’s Geek Squad) — not something SANUS handles directly.
Whether the tech will remove your old TV and uninstall the previous mount depends on the installation options you selected with Best Buy at the time of purchase. We recommend contacting Best Buy or your installer to confirm what services are included in your appointment.
If you have questions about the SANUS mount itself, we’re happy to help at [email protected]
or 1-800-359-5520.
SANUS Support
A:AnswerHi LG83C5,
Yes — this mount is compatible with your LG C5 83-inch TV, as long as your TV falls within the mount’s supported size and weight range and uses a compatible VESA pattern.
Here’s how it lines up with the SANUS Elite Advanced Tilt 4D mount:
✔️ TV Size Range: 42"–90" → your 83" TV is within range
✔️ Weight Capacity: up to 150 lbs → most 83" LG C5 models are under this
✔️ VESA Compatibility: As long as your TV’s VESA pattern falls within the supported range (typically up to 600 × 400), it will work safely
This mount also offers tilt and cable access features to help with installation and viewing angles.
If you want help confirming your TV’s exact VESA pattern or checking specific measurements, feel free to reach out to [email protected]
or 1-800-359-5520.
SANUS Support
