Questions & Answers

Q: QuestionDoes this mount work with wood studs?

• A:Answer Yes, this mount works with wood studs.

Q: QuestionDoes this mount allow you to move the TV sideways?

• A:Answer Yes, this mount allows you to move the TV left and right.

Q: QuestionWhat is the warranty on the parts for this mount?

• A:Answer The warranty on the parts for this mount is 10 years.

Q: QuestionAre the necessary hardware included with this mount?

• A:Answer Yes, the necessary hardware is included with this mount.

Q: QuestionWhat is the maximum TV size this mount can support?

• A:Answer This mount can support a maximum TV size of 140 inches.

Q: QuestionWhat kind of material is this mount made of?

• A:Answer This mount is made of metal.

Q: QuestionWhat are the specs of the included hardware (lag bolts)?

Asked 3 weeks ago by Anonymous.

• A:Answer Hello, The included lag bolts are 5⁄16 in. x 2¾ in. SANUS Support

  Answered 1 week ago by SanusStaff

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Q: QuestionWould I be able to get this installed with delivery, and if so can that also be done on Saturday February 7th?

Asked 4 months ago by JoshuaT.

• A:Answer Hi Josh, Delivery and installation scheduling services are handled directly by Best Buy and their installation partners, not by SANUS. Whether a mount can be installed with delivery depends on the options Best Buy offers in your area and their availability. We recommend contacting Best Buy’s customer support or checking your order details on their site/app to confirm whether installation with delivery is available for your order and if a Saturday appointment can be booked. If you have any questions about the mount itself or need product support, we’re happy to help at info@sanus.com or 1-800-359-5520. Thanks, SANUS Support

  Answered 4 months ago by SanusStaff

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Q: QuestionWhat is the maximum distance the mounted tv can be extended from the wall to allow access to cables behind the tv?

Asked 4 months ago by Converter.

• A:Answer Hi Louis, This is a fixed-position mount, so it does not extend outward from the wall. When installed, the TV sits about 1.96 inches from the wall. It does include quick-release straps, which allow you to temporarily pull the TV away from the wall to help access cables behind it, but it is not designed to extend or lock out at a greater distance. If you have any other questions about access or installation, feel free to reach out to info@sanus.com or 1-800-359-5520. Thanks, SANUS Support

  Answered 4 months ago by SanusStaff

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Q: QuestionWill this mount work if I have acoustic panels on wall but attaching to studs and drywall. Will it be too recessed given the depth of the panels?

Asked 5 months ago by TF.

• A:Answer Hello, We'd like to help solve this for you but need a bit more info. Please reach out to us at info@sanus.com or call 1-800-359-5520. Thanks, SANUS Support

  Answered 5 months ago by SanusStaff

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Q: QuestionHow far will my tv stick out from the wall with this mount?

Asked 5 months ago by JohnJ.

• A:Answer This is a low-profile fixed mount. With my 75-inch TV, it sits about 1.5 to 2 inches from the wall, depending on the TV's back design and cable connections. It gives a very clean, close-to-the-wall look.

  Answered 5 months ago by HimalVerified Purchase

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Q: QuestionCan this be used on a fireplace wall over a mantle

Asked 5 months ago by Cathy.

• A:Answer Yes, it can be used above a fireplace as long as the wall has proper studs and the heat from the fireplace does not exceed the TV manufacture's recommended limits. make sure the fireplace is well insulated and the mounting height is appropriate.

  Answered 5 months ago by HimalVerified Purchase

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Q: QuestionHow far do the studs need to be apart and how many studs can you attach it to? WI have studs 16” apart with one centered in the wall, so I would like a mount where I can put bolts on the center stud and the two outer studs, that way it can be centered

Asked 5 months ago by BrandonP.

• A:Answer Metal frame is expandable and allows for you to anchor into studs spaced > 24”. And will accommodate those in between 12-16”. It allows for you to use studs to anchor into rather than compromising and doing “drywall screws.”

  Answered 5 months ago by Wasonc555Verified Purchase

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Q: QuestionCan this tv wall mount be used with metal studs

Asked 6 months ago by tom.

• A:Answer You can but not recommended.

  Answered 4 months ago by StephenCVerified Purchase

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Q: QuestionIs the model number for this item supposed to be VXL7? I cannot find any information for a Sanus product with model number BXL7.

Asked 6 months ago by Terpy.

• A:Answer Hello, Yes the SKU for this mount is VXL7. If you have any other questions please reach out to us at info@sanus.com or call 1-800-359-5520. Thanks, SANUS Support

  Answered 6 months ago by SanusStaff

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Q: QuestionWill this mount work for the LTC 98” tv?

Asked 6 months ago by Anonymous.

• A:Answer Hello, Yes this mount should be compatible with your TV. If you have any other questions, feel free to reach out to our team at info@sanus.com or 1-800-359-5520. We’re happy to help. Thanks, SANUS Support

  Answered 6 months ago by SanusStaff

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