Questions & Answers

Q: QuestionWhat comes with the Sanus in-wall TV media box?

• A:Answer The Sanus in-wall TV media box comes as a complete solution, including the box, trim ring, cover, hook and loop strap, extra mounting plate, complete instructions, and a cutting template.

Q: QuestionCan the cover of the Sanus in-wall TV media box be removed if it's partially hidden?

• A:Answer Yes, the Sanus in-wall TV media box features a split cover that snaps into place and can be removed even when partially hidden or obstructed.

Q: QuestionDoes the Sanus in-wall TV media box work with larger devices?

• A:Answer Yes, the Sanus in-wall TV media box is compatible with larger devices, including the Samsung One Connect Box.

Q: QuestionWhere is the ideal location to install the Sanus in-wall TV media box?

• A:Answer The ideal location to install the Sanus in-wall TV media box is in the wall behind any wall-mounted TV, creating a clean and organized entertainment space.

Q: QuestionWhat is the purpose of the Sanus in-wall TV media box?

• A:Answer The Sanus in-wall TV media box is designed to conceal and organize media devices and power in the wall, creating a sleek and finished look for your entertainment space.

Q: QuestionDoes geek squad install the media box along with mounting the tv

Asked 1 year ago by Eddie.

• A:Answer no

  Answered 1 year ago by booklovern

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Q: QuestionWhat are the inner and outer dimensions of this box?

Asked 2 years ago by Daniel.

• A:Answer According to the manufacturer's website, the outside dimensions are 14.3" wide x 17" tall x 3.9" deep.

  Answered 11 months ago by Anonymous

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Q: QuestionCan I get sound from different hearing devices , such as Bluetooth headset and tv speakers using a Sanus media box with a Samsung Frame TV

Asked 1 month ago by PUZZLED.

• A:Answer Hello, The SANUS Media Box is strictly for managing power and cable routing — it doesn’t process or control audio. Whether you can play sound through both a Bluetooth headset and your TV speakers at the same time will depend on your Samsung Frame TV’s audio settings, not the media box. Thanks, SANUS Support

  Answered 1 month ago by SanusStaff

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Q: QuestionCan this box be painted to blend in with the wall color?

Asked 1 month ago by RayS.

• A:Answer Hello, Yes — the SANUS 17" TV Media In-Wall Box can be painted to match your wall color so it blends in more seamlessly. Thanks, SANUS Support

  Answered 1 month ago by SanusStaff

  
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Q: QuestionWhat size cutout do I make in the wall for this box to fit?

Asked 4 months ago by JamesH.

• A:Answer Hi JH, The cutout size for the SANUS 17" In-Wall Box should be 17" W x 14.3" H. This allows the box to fit snugly between standard 16" on-center studs. Be sure to use the included template for the most accurate fit. Let us know if you need help with the install! Thanks, SANUS Support

  Answered 3 months ago by SanusStaff

  
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Q: QuestionHow many outlets can be installed with this box. I will need power for the tv, streaming device, and soundbar. Will this box accommodate all 3?

Asked 6 months ago by Lance.

• A:Answer The in-wall box is designed to allow installation of a single outlet inside the enclosure. If you need to power multiple devices—like your TV, streaming device, and soundbar—you can add a compact surge protector or power strip inside the box, as long as it fits and complies with local electrical codes. If you have any questions about setup or compatible accessories, feel free to reach out to SANUS support at [email protected] or 1-800-359-5520. We're happy to help!

  Answered 6 months ago by SanusStaff

  
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Q: QuestionIs the connection box with Samsung Frame TV also in this box when installed?

Asked 1 year ago by Anonymous.

• A:Answer This box must be purchased separately from the Samsung Frame TV. It is not included with the TV. Make sure its installed before Geek Squad comes out or they will refuse the install. Better yet do it yourself if handy or place on the included stands. Best Buy Geek Squad let me down and caused me to waste my time limit on returning the box by recommending an electrician install the box. Well I could not get an electrician to do this. When trying to return box the time frame expired and I lost my $$$$$$. All do to Geek Squad saying they could install a TV they really couldn't.

  Answered 9 months ago by Robisboycottingbestbuynow

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Q: QuestionHow does the remote work with the Roku if it’s in the wall?

Asked 1 year ago by Tckr.

• A:Answer Hello, We'll need a bit more information about your setup before we can give you an accurate answer. Please reach out to us at [email protected] or call 1-800-359-5520. Thanks, Nate @ SANUS

  Answered 1 year ago by SanusStaff

  
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Q: QuestionIs this product heat resistant and Can this be used on top of fireplace?

Asked 1 year ago by Rio.

• A:Answer This box was installed in the wall above our fireplace. No issues.

  Answered 1 year ago by chuckie

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Q: QuestionDoes this box have the option for old work installation or is it just for new construction?

Asked 1 year ago by David.

• A:Answer our installer cut a space for it in the drywall,

  Answered 1 year ago by booklovern

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Q: QuestionDoes this come in black?

Asked 2 years ago by Jan.

• A:Answer Only seen it in white . Shouldn’t matter since you can hide behind television.

  Answered 1 year ago by RolandoGVerified Purchase

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Q: QuestionIf all of the support devices like cable modem, set-top box, router, etc. fit into the box, how can they be physically serviced? Does the tv have to be removed from the wall?

Asked 2 years ago by Flash728.

• A:Answer it has a removable pair of lids

  Answered 1 year ago by booklovern

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Q: QuestionCan the larger Samsung One Connect Box fit inside this? I see mentions of the Samsung One Connect Box but not which size Samsung One Connect Box it fits.

Asked 3 years ago by Vista.

• A:Answer Yes.

  Answered 2 years ago by Anonymous

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Q: QuestionCan the box connect a std tv to cable

Asked 3 years ago by Fred.

• A:Answer No.

  Answered 2 years ago by Anonymous

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