Questions & Answers
- Model:
- RV2610WA
- |
- SKU:
- 10104543
Q: Questionthe red light stays on vaccum wont run
Asked by larry.
- A:Answer We're truly disappointed to hear that you're seeing a red light on your robot vacuum, preventing it from running. We definitely understand how frustrating this must be, and we’d be more than happy to help get this fixed for you. Please give us a call at 1‑888‑228‑5531, where one of our robot specialists will be ready to assist. We're available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Answered by SharkNinja Product Expert
Q: QuestionCan this be used on multiple levels?
Asked by momof3.
- A:Answer The Matrix Plus robot can only store one floor map at a time. However, you can manually move it to another level for spot cleaning, or delete the existing map and start a new Explore Run to create a fresh map for cleaning multiple levels.
Answered by SharkNinja Product Expert
Q: QuestionDoes it go to the base to empty when the on board bin is full?
Asked by Dball.
- A:Answer Great question! Yes, the Matrix Plus will return to its base and automatically empty itself when the onboard dust bin is full. The base takes care of the debris so the robot can get back to cleaning.
Answered by SharkNinja Product Expert
Q: QuestionHow good is to pick up dog hair?
Asked by Anonymous.
- A:Answer The Shark Matrix Plus is generally very good at picking up dog hair. It has strong suction and a self‑cleaning brushroll, which helps reduce tangles and improves hair pickup.
Answered by SharkNinja Product Expert
Q: Questioncan i buy am extended warantee for a refurbished product?
Asked by colleen.
- A:Answer We recommend contacting Best Buy customer support directly. They’ll be able to provide the most accurate information and options available to you.
Answered by SharkNinja Product Expert
Q: QuestionMy robot seems to be completed disorentieted. I send it to clean specif rooms and always go to aniother one that is not in my selection. I changed to add only one room and always goles to the same room. What is the problem and how to fix it?
Asked by Lolomachin.
- A:Answer I would remap your house and make sure you have eachbroom labeled correctly. It might be annoying to have to remap but i think it will correct the issue you are having
Answered by Mattybawls
Q: QuestionWhat about pet stains,I.e., urine or poop?
Asked by NeatStar.
- A:Answer I pre-treat the area before I program the mop to go over and have had good success. Good luck!
Answered by user292019
Q: QuestionDoes this require Wi-Fi Internet connection to work?
Asked by Anonymous.
- A:Answer Yes, it does, specifically on a 2.4 GHz connection, not 5 GHz.
Answered by SharkNinja Product Expert
Q: QuestionThe Wi-Fi isn't working, I've had it for 2 years.
Asked by Anonymous.
- A:Answer Hi there, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your Matrix Plus 2-in-1 Robot Vacuum is performing. We’d like to make sure it’s working as it should. We will be more than happy to assist. Please call our support team at 1-800-668-9600, Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT) so we can assist. Kind regards, Shark Clean
Answered by SharkNinja Product Expert
Q: Questionthis product is new or refurbished?
Asked by Rmundy.
- A:Answer This is product is new.
Answered by SharkNinja Product Expert
Q: QuestionDoes this vacuum can be use in South American?
Asked by Anonymous.
- A:Answer The Shark RV2610WA robot vacuum is designed for use with 120V outlets, which is standard in North America.
Answered by SharkNinja Product Expert
Q: QuestionDoes this go over bumps or thresholds?
Asked by Jponz.
- A:Answer Yes, the robot unit has the ability to go over bumps and thresholds that are 2cms in height.
Answered by SharkNinja Product Expert
Q: QuestionIs this auto volts? Can you plug it into 110-220v?
Asked by Keigo.
- A:Answer Hi Keigo. No, the robot vacuum is not auto voltage. The vacuum is designed for use with 120V outlets, which is standard in the United States. It does not support 220V directly.
Answered by SharkNinja Product Expert
Q: QuestionWhere do you get extra mop refills and how many times can you use them before throwing them out?
Asked by PYee.
- A:Answer Hi there. You can purchase additional mop pads directly from our official Shark website or through authorized retail partners such as Walmart, Lowe’s, and others. This ensures proper compatibility and helps maintain your product warranty. The mopping pads designed for this unit are reusable. While we do not specify an exact number of uses, they are made of microfiber and intended to be machine washable and used multiple times. For best results and to extend their lifespan, we recommend washing them on a gentle cycle and allowing them to air dry.
Answered by SharkNinja Product Expert
Q: QuestionCan this be used on real hardwood floors?
Asked by Babs.
- A:Answer Yes, the Shark Matrix Plus 2-in-1 Robot Vacuum is safe and effective for use on real hardwood floors. It features sonic mopping and smart LiDAR navigation, which help it clean thoroughly without damaging delicate surfaces. Just make sure your hardwood floors are sealed, and avoid using excessive moisture during mopping cycles.
Answered by SharkNinja Product Expert
Q: QuestionDoes the Shark Matrix 2 in 1 plus works without the app?
Asked by Yoly.
- A:Answer Yes, Yoly, to manually start a cleaning cycle, press the CLEAN button on the robot or on the mobile app. To immediately send the robot back to the base, press the DOCK button.
Answered by SharkNinja Product Expert
Q: Questiondid this robot has alexa komend?
Asked by andrew.
- A:Answer Yes, once the 2-in-1 robot is completely linked to the Shark Clean app, you can activate the “Shark Skill” within the Amazon Alexa app to control your unit by voice commands.
Answered by SharkNinja Product Expert
Q: QuestionMy shark did an incomplete mapping of my house, completely ignoring two of my rooms. If I send it on full cleaning missions and it goes into those rooms will it then add those to the map? Or do I have to completely remap the house to fix it?
Asked by alli.
- A:Answer Yes, it will but might be model specific. Best bet is to contact their technical support to verify if there are any square footage coverage limits.
Answered by Mackeroney
Q: QuestionWill it avoid animal poop on the floor?
Asked by CatLove.
- A:Answer It will not detect animal poop on the floor.
Answered by SharkNinja Product Expert
Q: QuestionDoes this unit clean/mop marble floors?
Asked by Alberto.
- A:Answer Absolutely!
Answered by NoelG
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