Questions & Answers

Name: Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Brand: Shark
SKU: 6514530
Price: 299.99 USD
Availability: InStock
Rating: 4.2 (1285 reviews)

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Model:: RV2610WA; |
SKU:: 6514530

User rating, 4.2 out of 5 stars with 1285 reviews.

Highly rated by customers for:

Save $400

$699.99

Show only Answered Questions

Include AI Generated Q&A

Page Showing 21-40 of 114 questions

Ask a Question

QuestionAfter i vacuum and i clean the dust bin, is the a place on the dock that i have to empty?? I Looked all around on the dock but i don't see anything...
Asked 9 months ago by susielou.
- Answer There is a dustbin in the self-empty base of the 2-in-1 robot that holds up to 60 days' worth of dust and debris. To detach the bin, press the Dust Bin Release button on the top right side of the base, then slide out the bin. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris. Then you can reinstall the bin by sliding it into the slot in the base until it clicks into place.
  Answered 9 months ago by SharkNinja Product Expert
  Answer this question
QuestionDoes the vacuum robot refill the cleaning solution from the base? If not, what is that portion of the base that has a round filter in the left side of the base?
Asked 1 year ago by themeloit.
- Answer This robot does not refill the cleaning solution from its base. The item in the left side of the base is the empty base's pre motor filter.
  Answered 1 year ago by SharkNinja Product Expert
  Answer this question
QuestionIs there a limit to number of rooms you can label when creating the map?
Asked 1 year ago by Mary.
- Answer There is not a limit for adding rooms. However, since the map has a limit of 2000-2300 square feet, it is recommended to not add too many rooms in order to avoid overlapping on the map.
  Answered 1 year ago by SharkNinja Product Expert
  Answer this question
Questioncan it be used on LVP floors?
Asked 2 years ago by Bqn.
- Answer Yes it works on any kind of floors both way mopping and vacuuming it’s amazing we really like it and my 4 years old son loves it when cleaning
  Answered 2 years ago by AnnaP
  Answer this question
QuestionWhat is the battery size? Ex. 5200 Are there any consumables? Bags, filters, etc.
Asked 2 years ago by Amazin.
- Answer Hello! No bags are required, and for maintenance, we recommend cleaning the filter every two months and replacing it every 6-12 months. You can find more information about the battery at this link: https://www.sharkclean.com/products/shark-ion-robot-replacement-li-ion-battery-zidRVBAT850 Kind regards, SharkClean
  Answered 2 years ago by SharkNinja Product Expert
  Answer this question
QuestionAs advertised, Does this robot Wet Clean carpets also?
Asked 2 years ago by LORRIANE.
- Answer yes
  Answered 2 years ago by Smokey
  Answer this question
QuestionIs there any Shark Robot Vacuum that will clean stairs?
Asked 2 years ago by Anonymous.
- Answer We would like to let you know that none of our robots will vacuum stairs.
  Answered 2 years ago by Shark Support Team
  Answer this question
QuestionHow is the Matrix Plus 2in1 (model: RV2610WA) different from AI Ultra 2in1 (model: RV2502AE)?
Asked 2 years ago by AmyH.
- Answer Hi AmyH, A feature difference is that the RV2610WA has mopping capabilities. While the RV2502AE does not. Both robots have the CleanEdge technology and a 60-Day Auto-Empty base.
  Answered 2 years ago by SharkNinja Product Expert
  Answer this question
QuestionCan you matrix clean in all rooms or just individual rooms
Asked 2 years ago by Captain30.
- Answer All rooms. When you turn it on, it gives you the option to use Eco, Normal or Max
  Answered 2 years ago by jcalex211
  Answer this question
QuestionDoes the mop lift when vacuuming carpet or will it just avoid carpet until you remove the mop?
Asked 2 years ago by Justin.
- Answer When you mop you have the option to do a no mop section thru your map you originally configured of your house
  Answered 2 years ago by Sheeeshhh
  Answer this question
QuestionCan you use it without the internet or wifi?
Asked 3 years ago by Anonymous.
- Answer Yes
  Answered 2 years ago by DaveW
  Answer this question
QuestionHow miuch does it weigh?
Asked 3 years ago by Lily.
- Answer Shark - AI Ultra 2-in-1 Robot Vacuum and Mop with XL HEPA Self-Empty Base, Matrix Clean Navigation - Black weighs 14.5 pounds.
  Answered 3 years ago by SharkNinja Product Expert
  Answer this question
QuestionQuestion about mopping. It wouldn't automatically pass through a room with carpet in order to mop the bathroom on the other side. Is this normal operation?
Asked 3 years ago by Smartshopper.
- Answer Yes, as it would get the carpet wet with the mop attachment.
  Answered 3 years ago by Rosie
  Answer this question
Questiondoes it come with remote control
Asked 3 years ago by IleanaC.
- Answer No, this unit did not come with a remote.
  Answered 3 years ago by ImranS
  Answer this question
QuestionDOES IT WORK WITH ALEXA?
Asked 3 years ago by AnthonyI.
- Answer Yes. You also can download the Shark app on your phone.
  Answered 3 years ago by IzettaG
  Answer this question
QuestionDoes it connect to 5g wifi? The older ones would only accept 2g. Thanks.
Asked 1 month ago by Anonymous.
- Answer Yes
  Answered 2 weeks ago by ILENAM
  Answer this question
QuestionWhere do you put the floor cleaner
Asked 1 month ago by C.
- Answer I put mine on the very corner of the wall between the wall and the couch so nobody sees it but she has room. You can’t see her when you walk in the house
  Answered 1 week ago by SARAHT
  Answer this question
QuestionDoes the mopping feature really clean the floor?
Asked 1 month ago by Buyer.
- Answer Yes, it does but it also stops a lot for redirection and cleaning
  Answered 3 weeks ago by ErikaH
  Answer this question
QuestionDoes this have a microphone and camera in it that can listen and see what you are doing
Asked 3 months ago by Mom.
- Answer No it does not, but it has the app and it shows you the areas she cleaned when she’s done. Every detail.
  Answered 1 week ago by SARAHT
  Answer this question
QuestionHello: Wet mopping does not work. The fluid does not spray or wet the mop. How do I clean or unplug the nozzles (if that is the issue) Thanks ND
Asked 3 months ago by ND.
- Answer Hi ND, if your RV2610WA isn’t spraying solution, make sure the solution tank is full and properly seated, then wipe the spray nozzles with a damp cloth or soft brush to clear any buildup. After cleaning, start a quick test run to check the spray flow. If it still doesn’t work, please call our support team at 1‑855‑427‑5127, Monday to Friday 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, and we’ll be happy to assist further.
  Answered 3 months ago by SharkNinja Product Expert
  Answer this question

Showing 21-40 of 114 questions

Questions & Answers

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Q: QuestionAfter i vacuum and i clean the dust bin, is the a place on the dock that i have to empty?? I Looked all around on the dock but i don't see anything...

Q: QuestionDoes the vacuum robot refill the cleaning solution from the base? If not, what is that portion of the base that has a round filter in the left side of the base?

Q: QuestionIs there a limit to number of rooms you can label when creating the map?

Q: Questioncan it be used on LVP floors?

Q: QuestionWhat is the battery size? Ex. 5200 Are there any consumables? Bags, filters, etc.

Q: QuestionAs advertised, Does this robot Wet Clean carpets also?

Q: QuestionIs there any Shark Robot Vacuum that will clean stairs?

Q: QuestionHow is the Matrix Plus 2in1 (model: RV2610WA) different from AI Ultra 2in1 (model: RV2502AE)?

Q: QuestionCan you matrix clean in all rooms or just individual rooms

Q: QuestionDoes the mop lift when vacuuming carpet or will it just avoid carpet until you remove the mop?

Q: QuestionCan you use it without the internet or wifi?

Q: QuestionHow miuch does it weigh?

Q: QuestionQuestion about mopping. It wouldn't automatically pass through a room with carpet in order to mop the bathroom on the other side. Is this normal operation?

Q: Questiondoes it come with remote control

Q: QuestionDOES IT WORK WITH ALEXA?

Q: QuestionDoes it connect to 5g wifi? The older ones would only accept 2g. Thanks.

Q: QuestionWhere do you put the floor cleaner

Q: QuestionDoes the mopping feature really clean the floor?

Q: QuestionDoes this have a microphone and camera in it that can listen and see what you are doing

Q: QuestionHello: Wet mopping does not work. The fluid does not spray or wet the mop. How do I clean or unplug the nozzles (if that is the issue) Thanks ND

Most-viewed items

QuestionAfter i vacuum and i clean the dust bin, is the a place on the dock that i have to empty?? I Looked all around on the dock but i don't see anything...

QuestionDoes the vacuum robot refill the cleaning solution from the base? If not, what is that portion of the base that has a round filter in the left side of the base?

QuestionIs there a limit to number of rooms you can label when creating the map?

Questioncan it be used on LVP floors?

QuestionWhat is the battery size? Ex. 5200 Are there any consumables? Bags, filters, etc.

QuestionAs advertised, Does this robot Wet Clean carpets also?

QuestionIs there any Shark Robot Vacuum that will clean stairs?

QuestionHow is the Matrix Plus 2in1 (model: RV2610WA) different from AI Ultra 2in1 (model: RV2502AE)?

QuestionCan you matrix clean in all rooms or just individual rooms

QuestionDoes the mop lift when vacuuming carpet or will it just avoid carpet until you remove the mop?

QuestionCan you use it without the internet or wifi?

QuestionHow miuch does it weigh?

QuestionQuestion about mopping. It wouldn't automatically pass through a room with carpet in order to mop the bathroom on the other side. Is this normal operation?

Questiondoes it come with remote control

QuestionDOES IT WORK WITH ALEXA?

QuestionDoes it connect to 5g wifi? The older ones would only accept 2g. Thanks.

QuestionWhere do you put the floor cleaner

QuestionDoes the mopping feature really clean the floor?

QuestionDoes this have a microphone and camera in it that can listen and see what you are doing

QuestionHello: Wet mopping does not work. The fluid does not spray or wet the mop. How do I clean or unplug the nozzles (if that is the issue) Thanks ND