Questions & Answers
- Model:
- T910-ST-BG-US
- |
- SKU:
- 12374501
Q: QuestionDo these get in the way of bicycle helmet straps or sunglasses?
Asked by willreview4food.
- A:Answer No they do not, im a biker and they work great with glasses and helmets straps. Well at least my helmet and straps.
Answered by DwightH
Q: QuestionCan you adjust volume level from the earbud itself? Or do you have to adjust from your device?
Asked by Craftyanty.
- A:Answer YES! You can set the app to allow the bud to do that.
Answered by FtLaude
Q: QuestionIf I just want to use one of these at a time, is that possible? Like could I just use the right earphone and leave the left one at home?
Asked by Brandon.
- A:Answer Yes, you can use them independently. I like to use one earphone while the other one charges.
Answered by MrsMac
Q: QuestionWill these pair with your iwatch?
Asked by Bubble007.
- A:Answer Yes. They will pair with watch and music simultaneously. Great feature through app.
Answered by DarrylP
Q: QuestionCan you still hear without blasting them when the surrounding noise level is high? I know for the traditional Shokz that it can be difficult hearing (for example) while on airplanes without the assistance of ear plugs. Also do these fit smaller ears?
Asked by Cas.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Beige
- A:Answer I got these specifically because I have very narrow ear canals and regular earbuds are painful/don't stay in, so they are definitely good in that regard. As far as being able to hear around high noise level that's probably much more subjective. I haven't felt that they aren't loud enough, but because they don't create a seal around your ear you do still hear background noise and there's no sound cancelling functionality because of that
Answered by lostin831
Q: QuestionWill these read your text messages to you and can you text back with these?
Asked by Anonymous.
- A:Answer No unfortunately they do not have this feature to read the messages. I would recommend the Powerbeats or Beats Pro.
Answered by CarlosR
Q: QuestionHow are they with glasses and traditional hearing aids?
Asked by Jason.
This question was asked about the related product: Shokz - OpenFit Open-Ear True Wireless Earbuds - Beige
- A:Answer I wear glasses. No problem. As I said, I forget I have them on. I also gave a set to my girlfriend (who loses earbuds often). She lives them.
Answered by Anonymous
Q: QuestionIf you lose 1 earbud can you purchase a replacement one?
Asked by seenalasee.
- A:Answer Hello- Shokz here! Due to technical issues, we are unable to replace one earbud at this time. We sincerely apologize for any inconvenience this may cause. Please reach out to our Customer Happiness if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionAre these suitable for side sleepers (ie, comfortable, stay in place)
Asked by Tony.
- A:Answer Not really. They only sit lightly on the ear and a good toss or turn will dislodge them.
Answered by Anonymous
Q: QuestionDo these stay on when you run or exercise in them? Will sweat impact functionality?
Asked by Deezy85.
- A:Answer I’m running all the time at work in and out of the truck as a delivery driver and I’ve never had em fall out, wore em in the rain too and so far so good
Answered by XarielB
Q: QuestionCan these be connected to the Smart TV as well
Asked by Peggy.
- A:Answer Yes! I have them connected to my Roku TV
Answered by FtLaude
Q: QuestionHow is the microphone for business phone and zoom calls?
Asked by Pete.
- A:Answer I heard my own recording from the earphones and noticed a little portion of voice getting robotized. Thats when the call quality is dropping and signal issues I believe. They are yet to be tested on wifi calling. If its a crowded environment, it fails drastically.
Answered by Rummy
Q: QuestionAre they noises cancelling
Asked by Anonymous.
- A:Answer No, they allow environmental sounds through. Almost a feature if they are worn when running or cycling
Answered by KenB
Q: QuestionWhat’s the warranty on this ear buds?
Asked by Anonymous.
- A:Answer Hi there- Shokz here! We have a two-year warranty on all Shokz. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
Answered by Shokz
Q: QuestionHow do I connect earbudx to my phone
Asked by Reyes4547.
- A:Answer Hi there- Shokz here! When using for the first time: Open the charging case to immediately enter Bluetooth pairing mode, with the indicator lights in the case flashing orange and green. For subsequent pairings: 1. Place both earbuds into the charging case; 2. Press and hold the touch area of the earbuds with two fingers simultaneously until the indicator lights flash orange and green, which indicates the earbuds have en- tered pairing mode; 3. Enable the Bluetooth function and select "OpenFit by Shokz." The device will display the successful pairing when complete. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Answered by Shokz
Q: QuestionThese are hearing aides?
Asked by Peggy.
- A:Answer Hi Peggy- Shokz here! Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Answered by Shokz
Q: QuestionCan you initiate voice assistant on earbuds?
Asked by Nice2be.
- A:Answer Hello- Shokz here! Yes, the OpenFit can be used with voice assistant. To customize the touch controls please use the Shokz app to activate this feature; by default, it's not set to voice assistant, and you can usually access it by pressing and holding the touch area on the earbuds to activate it. You can also adjust your phone's accessibility settings to set up "Hey Siri" or "Hey Google". Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
Answered by Shokz
Q: QuestionCan I initiate a phone call using these earbuds and if so,how?
Asked by Deacon.
- A:Answer Hi there- Shokz here! To initiate a phone call using these earbuds, it is required to update the phone settings to allow voice commands or voice calling features. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Answered by Shokz







































