A:AnswerHi there- Shokz here! We kindly ask that you reach out to BestBuy Customer Service directly so they may assist you with this. If your Shokz have broken or are defective, all Shokz come with a two year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
A:AnswerNoise cancelling means that there is technology in the headphones to help "turn the volume down" on the outside of your headphones so you can hear the headphones more clearly.
A:AnswerI use this for work and the audio quality for phone and video calls has been good. Also does a decent job of blocking out background noise with the Mic, even though it doesn't seem to advertise a noise cancelling Mic.
