A:AnswerHey Annely! None of our headphones are adjustable; however, we have Aeropex Mini which has a headband length that is .5 inch smaller than the standard size. If you're not sure which size would be the best fit for you, we recommend that you check out our Aeropex Mini Sizing tool located on our website as well as our Aeropex Sizing Guide video on our YouTube channel.
A:AnswerI'm not sure about how the bone conduction mechanism works, but the charger connector (which sits right behind your ear) is magnetic. It's a strong enough magnet that it can pick up a coin through a piece of card stock too.
A:AnswerHey Claire! Aeropex has a dual noise-cancelling microphone that will help decrease the ambient noises heard while on the phone; however, some ambient noises may still be heard depending upon the environment.
A:AnswerHello- Shokz here! The OpenRun and OpenRun Pro both come in a standard and mini size. The OpenRun Pro uses a newer generation of technology, has a slightly longer battery life and charges a bit quicker than the OpenRun. The OpenRun actually has a slightly higher IP rating and is a bit lighter in weight. They are both great options! Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:Answeronce, then they will never work again. In all seriousness, they are not under-water proof. Aftershokz does make an underwater headphone for swimming but it is an MP3 player only- bluetooth does not work underwater. check their website for details.
A:AnswerHey there! Depending on how Aeropex Mini fits your head, the headband should not move too much as you enjoy your HIIT workouts. The ear loops should fit snugly over your ears, therefore, reducing the amount of movability when jumping up and down, etc.
A:Answerit works extremely well and I have to admit, they really exceed my expectations...! perfect during calls, people didn't complain once since I starting using it and very comfortable to wear.
A:AnswerHi there- Shokz here! To pair your OpenRun Mini with your iPhone:
1. Start with OpenRun turned off.
2. Press and hold the Volume + Button until the LED Indicator flashes red and blue alternately.
3.Open your device's Bluetooth settings and select " OpenRun by Shokz." Audrey will say "connected."
The user manual can be found on our Shokz website. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
A:AnswerHello- Shokz here! The OpenRun Pro have 9th generation of bone conduction technology, longer battery life (10 hours), quicker battery charging time (1 hour), and an IP55 sweatproof rating. The OpenRun has 8th generation of bone technology, 8 hour battery life, 1.5 hour charging time, slightly lighter in weight and a waterproof rating of IP 67. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHello -Shokz here! We're sorry to hear your OpenRun mini has broken. All Shokz come with a 2-year warranty. Please visit our website to submit your claim, and click "Support" to submit a warranty claim or to contact our Customer Happiness Team. Thank you!
A:AnswerMy wife has the mini and I have the Endurance type. They seem very similar except the size and fit. My has wife smaller ears and a normal size head, I have a large head.
A:AnswerHello Jay- Shokz here! We're sorry to hear your Aeropex is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
A:AnswerHey there! Yes, Aeropex Mini can be connected to a Bluetooth transmitter device then connected to your TV. We do not sell Bluetooth transmitter devices; however, you can find them online and/or at your local electronics store. Thank you.
A:AnswerThey are IP67....so Totally protected against dust and Protected against the effects of temporary immersion between 15cm and 1m. Duration of test 30 minutes.
I didn't try suing them in the pool yet...
A:AnswerHello- Shokz here! We have OpenRun magnetic chargers available for purchase directly on our Shokz website, as well as Amazon. Please let us know if you have any other questions. Thanks!
