Questions & Answers

Q: QuestionCan I use this keypad with my Google Assistant?

• A:Answer Yes, this keypad is compatible with Google Assistant.

Q: QuestionCan I customize the entry/exit delay with this keypad?

• A:Answer Yes, you can set a customizable entry/exit delay between 30 to 120 seconds using the SimpliSafe app.

Q: QuestionHow do I install the keypad?

• A:Answer You can easily install the keypad with no tools or wiring required - just peel and stick it to any wall.

Q: QuestionDoes the keypad need to be plugged in?

• A:Answer No, the keypad is battery powered, so you don't need to plug it in.

Q: QuestionDoes the keypad have a panic button?

• A:Answer Yes, the keypad has a built-in panic button for instant alarm activation.

Q: Questionwill this work to open the garage door that is from liftmaster brand?

Asked 4 years ago by Frnk.

• A:Answer This keypad is used to set the alarm on and off. It does not open a garage door. Since SimpliSafe doesn’t offer any devices for the garage we added a sensor so we’re notified when the garage is opened or shut.

  Answered 3 years ago by BethVerified Purchase

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Q: QuestionWhere is the panic button on the keypad?

Asked 5 years ago by Steve.

• A:Answer The Panic Button is the red button on the top of the unit. You'll want to press it for 2 seconds to activate.

  Answered 5 years ago by Michelle

  
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Q: QuestionCan I exchange the new keypad for an old keypad?

Asked 4 months ago by Bubbles.

Q: QuestionCan I just buy a simply safe keypad mounting plate? I just need to change the location of the keypad. I don't need another keypad just another mounting plate I can't seem to find.

Asked 2 years ago by Michelle.

Q: QuestionThe (4 )1.5volt AA key pad batteries last only a couple days before running out of power. How can I increase the battery life of the key batteries. I tried using the “power saving “mode of the key pad but the same power drain occurred......

Asked 4 years ago by Bart.

• A:Answer I’ve had this system over a year and never had to change the keypad. If you are referring to the key fob I hardly use it but never had to replace that either

  Answered 3 years ago by BethVerified Purchase

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Q: QuestionIf I add two more keypads to my system, will the first keyfob work on all three doors?

Asked 4 years ago by Bails.

• A:Answer All of your components connect to the Base Station, not the Keypads. So you can have as many Keypads and Key Fobs as you like (up to the 100 component limit), and they will all work for the whole system.

  Answered 4 years ago by Michelle

  
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Q: QuestionCan the SimpliSafe system support a total of three keypads?

Asked 4 years ago by TEonML.

• A:Answer I have 3 with my system and works just fine. You can have up to 99 devices. This includes sensors, keypads, keyfobs, detectors, Smart Locks (each smart lock takes up two component slots, one for the pin pad and one for the lock)

  Answered 3 years ago by BethVerified Purchase

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Q: Questioni bought the smart lock but didnt realize it needed the security system to use.. can i just buy the key pad instead of the whole security system package? will the key pad work with just the smart lock?

Asked 4 years ago by jjmedical.

• A:Answer You need the whole system because it communicates with the base. You don’t have to have the monitoring service.

  Answered 3 years ago by BethVerified Purchase

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Q: QuestionI just ordered a 2nd keypad to use at a far entrance ( for 90 year old user). Will there be instructions on how set it up to work on my current simplisafe set-up. We really needed the extra key pad at our other entrance. Thank you

Asked 4 years ago by Ras.

• A:Answer Yep, instructions should have been sent to your email as part of your invoice. You just want to add it to your system through your existing Keypad's Menu. If you have trouble, our Support team can help at 800-548-9508!

  Answered 4 years ago by Michelle

  
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Q: QuestionDoes the keypad make the alarm noise or do I need to purchase that? I want to only buy the doorway sensor and the keypad

Asked 5 years ago by Susan.

• A:Answer The base will alert you when a door or window opens but you can shut that off. The siren is sold separately.

  Answered 3 years ago by BethVerified Purchase

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