Questions & Answers

Q: QuestionWhat are the different ways to lock and unlock the smart lock?

• A:Answer You can lock or unlock the SimpliSafe Smart Lock using the PIN pad, Key Fob, or the SimpliSafe app.

Q: QuestionDoes the smart lock require drilling for installation?

• A:Answer This smart lock does not require any drilling for installation.

Q: QuestionWhat type of batteries does the smart lock use?

• A:Answer The Smart Lock Series 2 uses five AA batteries.

Q: QuestionHow long is the warranty on the smart lock?

• A:Answer The manufacturer's warranty for both parts and labor on the Smart Lock Series 2 is 1 year.

Q: QuestionHow does the smart lock unlock when you disarm the system?

• A:Answer The smart lock unlocks automatically when you disarm your SimpliSafe security system.

Q: QuestionCan you use the smart lock without a key?

• A:Answer You do not need a key to use this smart lock. The SimpliSafe Smart Lock can be locked and unlocked using the PIN pad, key fob, or the SimpliSafe app.

Q: QuestionWhat is the purpose of the timer feature on the smart lock?

• A:Answer The timer feature on the SimpliSafe Smart Lock allows you to keep your door locked for a specified period of time, providing extra security when needed.

Q: QuestionWhat’s in the box? Please list

Asked 5 days ago by Bill.

Q: QuestionDoes it require getting the security system/ alarm?

Asked 5 months ago by Anonymous.

Q: QuestionDoes this Smart Lock interface with my SimpliSafe home security system? Also, does it require a SimpliSafe Subscription?

Asked 1 year ago by Jen.

Q: QuestionWhat is the IP rating of this device? Is it fit for front door entrance, getting a bit of spray? Is it ip65 or ip66?

Asked 1 year ago by Karl.