Questions & Answers

Q: QuestionDoes this water sensor require a separate battery purchase?

• A:Answer No, the battery for the water sensor is preinstalled so it's ready to use right out of the box.

Q: QuestionHow is the SimpliSafe water sensor powered?

• A:Answer The SimpliSafe water sensor is battery-powered.

Q: QuestionWhat type of alerts does the SimpliSafe water sensor provide?

• A:Answer The water sensor will sound an audible alert when it touches water. If you have an interactive monitoring plan, you'll also receive text and SMS alerts.

Q: QuestionIs this water sensor compatible with other SimpliSafe products?

• A:Answer This water sensor is compatible with the SimpliSafe Gen 3 home security system.

Q: QuestionIs this easy to hook up with existing SimpliSafe security system?

Asked 6 years ago by dap71.

• A:Answer Easy as all the other sensors, just make sure it is for your system

  Answered 6 years ago by rpolanVerified Purchase

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Q: QuestionAfter the water sensor is triggered, will it need to be replaced? Or can it be dried out/reset to use again in the future?

Asked 5 years ago by BrianS.

• A:Answer Yes, these sensors can be reused. They are designed that way. They have sealed bodies with the sensor electrodes on the underside exposed to sense when the water shorts out the terminals. Dry the terminals and ready to go again.

  Answered 5 years ago by DaveVerified Purchase

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Q: QuestionIs this a standalone sensor/alert system or does it require another system or hub to work?

Asked 5 years ago by Anonymous.

• A:Answer It is not a stand-alone sensor, it's an add-on sensor to the SimpliSafe home security system, which does have a hub. If you own a SimpliSafe security system, you can add this sensor tot he system.

  Answered 5 years ago by KB4MTOVerified Purchase

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Q: QuestionDoes this detector support 5G network?

Asked 4 years ago by WilliamB.

• A:Answer You go to your key pad and add another device to your unit. So if the base unit is connected to 5G then it would be also.

  Answered 4 years ago by MissSherryVerified Purchase

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Q: QuestionIs the battery replaceable and is it rechargeable? What type of battery is it? AA,, AAA, 9volt, button cell???

Asked 5 years ago by LiveFreeNH.

• A:Answer The battery is replaceable. Includes button cell Duracell DL3032.

  Answered 5 years ago by PhilVerified Purchase

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Q: Question"Does it work outdoors, enclosed pool shed...no heat during the winter no ac during the summer? "

Asked 5 years ago by ana.

• A:Answer It will work as long as it is in the range of the SimpliSafe main security hub.

  Answered 5 years ago by DDD4500Verified Purchase

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Q: QuestionWhat does 'touches water' mean? Some systems you attach it to the main water intake pipe by the meter. It sounds like this system you just put it on the floor???? And does it, I guess, just monitor one room instead of the whole plumbing system?

Asked 6 years ago by hardy.

• A:Answer This is not an inline monitor. You do just set it on the floor and it will detect water that hits it.

  Answered 6 years ago by KB4MTO

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Q: QuestionDoes this work with the original ststem

Asked 4 years ago by Steve.

• A:Answer This Sensor is for the current gen (Gen 3) system only.

  Answered 4 years ago by Michelle

  
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Q: QuestionWill this sensor work with Alexa without the SimpliSafe base system?

Asked 1 year ago by Bob43.

• A:Answer I don’t think so. Call SS for a more definitive answer.

  Answered 1 year ago by SSOwnerVerified Purchase

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Q: Questioncan this sensor detect any water leak under the floor meaning no water comes with contact with the sensor, like termometer to check if the floor temp goes down due to the water under the floor(basically invisible leaks)?

Asked 1 year ago by mp.

• A:Answer This sensor is designed to trigger when water or other conducting liquid reaches he contacts underneath the unit. So it is designed specifically to detect flooding.

  Answered 1 year ago by Michelle

  
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Q: QuestionIs this compatible with Google nest?

Asked 1 year ago by Dee.

• A:Answer This integrates with the Simplisafe App. I use Google Home Assistant hub devices but an alarm triggered by the water sensor prompts a phone call from the Simplesafe security team. Don't hang your wet washcloth on a towel rack above the sensor or it will notify the security team. I have a daughter who made that mistake.

  Answered 1 year ago by BlessedDriverVerified Purchase

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Q: Questionhow high the water on the floor has to be to trigger the alarm? Example 1/8 in 1/4 in or higher..

Asked 2 years ago by Anonymous.

• A:Answer The Water Sensor's actual sensor contacts are set about 1/8in from the ground.

  Answered 1 year ago by Michelle

  
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Q: QuestionDoes this work my existing Smart Life iPhone app ? Hate to add yet another app just for this water sensor...

Asked 3 years ago by Scott.

• A:Answer I think you'll need the simplisafe app.

  Answered 3 years ago by DanBVerified Purchase

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Q: Questionwill this work with the ss2 system 2nd generation simpli safe

Asked 3 years ago by jeff.

• A:Answer Yes it has been installed.

  Answered 3 years ago by IzzyMayaVerified Purchase

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Q: QuestionDoes the system need to be “armed”, either home or away for the sensor to work or does the sensor work 24/7 regardless of alarm status?

Asked 3 years ago by DeanD.

• A:Answer It works regardless if the alarm is armed or not.

  Answered 3 years ago by KendallVerified Purchase

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