Questions & Answers

Q: QuestionDoes this subwoofer include an amplifier?

• A:Answer Yes, this Sonance subwoofer has a 275W amplifier that can handle up to 550W peak power.

Q: QuestionWhat type of enclosure does this subwoofer have?

• A:Answer This Sonance subwoofer has a sealed enclosure design.

Q: QuestionWhat is the frequency response of this Sonance subwoofer?

• A:Answer This Sonance cabinet subwoofer has a frequency response of 27Hz-250kHz.

Q: QuestionHow is this subwoofer connected to a sound system?

• A:Answer This subwoofer connects to your sound system using an RCA connection.

Q: Questionwhat connecting cable do I use

Asked 5 years ago by mike.

• A:Answer Use a heavier gauge RCA cable the shortest length you can utilize specifically made for sub channel LFE outputs to eliminate loss and most are shielded better to prevent hum and interference from nearby radio transmitters.

  Answered 3 years ago by Cleanbass

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Q: QuestionCan I verify if this subwoofer needs a separate amplifier? The description says 275W Powered Subwoofer, additional specs list it as a Passive Subwoofer that requires an external amplifier.

Asked 8 months ago by rykauff.

• A:Answer Hi, Thank you for your question. This subwoofer features a built-in amplifier, so it doesn’t require any external amplification to operate. I hope this information is helpful! If you have any additional questions, don’t hesitate to reach out to our California-based support team at 949-492-7777 and ask for Tech Support. We’re available Monday through Friday, 6 a.m. to 5 p.m. PST, and we’d be happy to assist you further. - Sonance Tech Support Team

  Answered 8 months ago by Sonance Team

  
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Q: QuestionThe wireless transmitter and receiver kit recommended: https://www.bestbuy.com/site/sonance-wireless-transmitter-and-receiver-kit-black/6401974.p?skuId=6401974, appears to no longer be available. Is there another one you recommend for this sub?

Asked 4 years ago by McGraw.

• A:Answer Hi, Thanks for your question. Most third-party wireless subwoofer transmitter/receiver kits should work fine. Swing by your local Best Buy and speak with someone in the Home Theater department. They can show you a few options that will work for you. - Sonance Customer Support Team

  Answered 4 years ago by Sonance Team

  
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Q: QuestionCan the subwoofer be installed in the wall behind a speaker grill?

Asked 1 month ago by Somos.

• A:Answer Hi, Thank you for your question. The MS10SUB is a powered cabinet subwoofer, designed to sit in-room (on the floor or tucked in furniture with airflow), not inside a wall behind a grille. If you want a hidden look, consider a Sonance in-wall subwoofer, such as the Sonance VPSUB. This is a 10” passive subwoofer designed for in-wall applications. I hope you found this information helpful. If you have any additional questions, feel free to reach out to our California-based support team at 949-492-7777. We’re available Monday through Friday, 6 a.m. to 5 p.m. PST, and happy to help! – Sonance Tech Support Team

  Answered 1 month ago by Sonance Team

  
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Q: QuestionI recently purchased Cambridge Amplifier/tuner and Klipsch speakers. The bass response through the speakers seems minimal, but more than adequate when headphones are used. Is a sub needed?

Asked 4 months ago by RDS.

• A:Answer Hi, Thank you for your question. I'll need additional information to provide a proper answer to your question. Please call our California-based support team at 949-492-7777 and ask for Tech support. Our team is available Monday through Friday, 8 a.m. to 5 p.m. We will be happy to help you out. - Sonance Tech Support Team

  Answered 4 months ago by Sonance Team

  
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Q: QuestionMy sonance ms10 subwoofer status light is red. What does this mean?

Asked 9 months ago by Tom.

• A:Answer Not enough power or it’s not receiving signal

  Answered 2 months ago by DrewGVerified Purchase

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Q: QuestionWill this sub and the wireless adapters be compatible with my Sony receiver?

Asked 9 months ago by MK.

• A:Answer HI, I'll need a little more information to properly answer your question. Please call our California-based support team at 949-492-7777 and ask for Tech support. Our team is available Monday through Friday, 8 a.m. to 5 p.m. We will be happy to help you out. - Sonance Tech Support Team

  Answered 9 months ago by Sonance Team

  
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Q: QuestionCan this use for outdoor connect with Satellite MAG 6.1 system?

Asked 10 months ago by Andy.

• A:Answer Hi, Thank you for reaching out! I’m happy to assist. The MS10 subwoofer is designed for indoor use only, as it’s not outdoor-rated. For that reason, I wouldn’t recommend using the MS10 subwoofer outdoors. Additionally, we don’t recommend adding extra speakers or subwoofers to the MAG6.1 system. Doing so could potentially create an unsuitable load for the Sonos amplifier, which may cause damage to the amp. I hope this information is helpful! If you have any additional questions, don’t hesitate to reach out to our California-based support team at 949-492-7777 and ask for Tech Support. We’re available Monday through Friday, 6 a.m. to 5 p.m. PST, and we’d be happy to assist you further. The Sonance Tech Support Team

  Answered 10 months ago by Sonance Team

  
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Q: Question27Hz-250kHz frequency response ?? Check your specs BB

Asked 1 year ago by KJ.

• A:Answer Hi, Thank you for reporting this error. This has been corrected. -Sonance Tech Support

  Answered 1 year ago by Sonance Team

  
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Q: QuestionHow do I increase bass?

Asked 1 year ago by Anonymous.

• A:Answer There is a volume knob as well as a crossover knob on the back to control when and how loud the sub gets ... If you need harder or more punchy bass you may need to turn the bass up on your source device

  Answered 1 year ago by ThatradarguyVerified Purchase

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Q: QuestionCan you take the short legs off the bottom of the sub cabinet (are they simply screwed on)? I have a space restriction. How tall are the legs.

Asked 2 years ago by CTS.

• A:Answer You can unscrew the legs from it. I put isolation feet on it

  Answered 1 year ago by NeverdeliveredVerified Purchase

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Q: QuestionWill this work with my Samsung soundbar

Asked 2 years ago by Crodaddy.

• A:Answer No

  Answered 2 years ago by ScottinFOCOVerified Purchase

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Q: QuestionCan I install this subwoofer in an enclosed cabinet or does it need to be free standing?

Asked 3 years ago by lilwil.

• A:Answer Yes it can. The instruction guide for provides minimum space requirements around the unit.

  Answered 1 year ago by RickRVerified Purchase

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Q: QuestionI purchased a sonance MS10sub to connect to replace a SONY sub woofer connecting to a SONY AC Receiver. Once connect, I get static on my SONY tower speaker. Replace the MS 10sub with the Sony sub woofer, no static. How can I solve this problem.

Asked 3 years ago by Medford.

• A:Answer I didnt have static coming through any of my speakers but did notice some interference in my ham radio receive coming in sync of the power amp likely coming from the capacitor discharging when current stabilization was needed. I eliminated that when I dropped the ground at the switch on the back of the subs.

  Answered 3 years ago by user541806

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Q: Questionwhere do I go to register this product?

Asked 3 years ago by registration.

• A:Answer Hi, Thank you for your question. Sonance does not require you to register your product. Your sales receipt would be the only documentation needed for warranty work. I hope you found this information helpful. If you have additional questions, please feel free to call our California-based support team at 949-492-7777 and ask for Tech support. We will be happy to help you out. - Sonance Customer Support Team

  Answered 3 years ago by Sonance Team

  
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