“Why does my play bar disconnect from my Samsung tv at least 3 times a day and plays back no audio? I’ve reached out to Sonos several times and have received no response.”
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I've had this issue only to find out that it was my my mesh wi-fi router that was interfering with the signal between the soundbar and the TV. I've since moved the router and have no more issues... Hope this helps
Sorry, there was a problem. Please try again later.In general if the audio is cutting out from the television source there is something that the television is doing that changes the sound output. This could be manually switching sources, the television auto detecting an HDMI device and attempting to change output, among other issues. Make sure that your television is set to output sound through the digital audio port as its default sound selection. There may be devices (set top boxes, video game consoles, etc) that are connected through HDMI that change that setting when powered on through CEC+ controls which may change the sound output. You can rule this out by turning off CEC+ in your advanced menu but that may have other implications with how your system works. If you have not tried to contact Sonos Customer Experience on Twitter @sonos give that a try or try a different way to contact them from the options at sonos.com/support.
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