A:Answer Hi, KLRB!
We do apologize for the inconvenience. Please try to power reset your soundbar and try again. Here's the link on how to.
https://www.sony.com/electronics/support/articles/00175201
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David