Questions & Answers

Q: QuestionNees help to set up the TV stand.d) Dont have instructions for the tv.

Asked 6 years ago by Jadan.

Q: QuestionCan anyone tell me the gamut support? 10 bit or 12 bit.

Asked 7 years ago by Bill53205.

Q: QuestionI purchased this tv for my mother and for some reason the only apps that I can access are Netflix and YouTube. There are several other apps including Amazon Video that are inaccessible. When I try to access any other apps I see unable to access privacy.

Asked 7 years ago by SonyGirl.

• A:Answer Hi SonyGirl, this smart TV has pre-installed apps that we can use. If other apps that you're trying to use says unable to access privacy, I suggest reviewing the Privacy Policy. Please check page 16 of the manual: https://docs.sony.com/release//Manual_4725925011.pdf. Regards, -Erin

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs it new?

Asked 7 years ago by Mel.

• A:Answer Yes, it is a brand new product. Just an older model that has everything we needed. Especially at this price.

  Answered 7 years ago by savvyshopper

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Q: QuestionDoes it chromecast from Wifi?

Asked 7 years ago by Vino.

• A:Answer Hi Vino, No, this TV doesn't have a built-in Chromecast. ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: Questiondoes this tv support mobile to tv feature or any bluetooth options?

Asked 7 years ago by thiccdaddy.

• A:Answer Hi thiccdaddy, The TV has the screen mirroring feature for smartphones. It doesn't have Bluetooth connection. You may refer to page 40 of this link for more information: https://docs.sony.com/release//Manual_4725925011.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionIf this is store pickup only, can I have it shipped from one store to another store that is closer to me so I can pick it up closer to where I live?

Asked 7 years ago by Jp.

• A:Answer We spoke with the manager of the Best Buy and they had it shipped to our local store.

  Answered 7 years ago by savvyshopper

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Q: QuestionWill this tv work with amazon Alexa ?

Asked 7 years ago by Jeff.

• A:Answer Hi Jeff, No, it doesn't support Alexa. You may refer to this link for more information: https://www.sony.com/electronics/support/articles/00178845 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow wide is the stand

Asked 7 years ago by Anonymous.

• A:Answer I'm measuring it at 25 inches The TV of Course is much Wider Its Sturdy though. One thing you like is the Smaller footprint, most TV stands can easily handle this my TV stand is an Old 1990 wooden one the This TV resting on it.

  Answered 7 years ago by Left1348Verified Purchase

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Q: QuestionI am still having to use the (Sony X690E) TV remote for power and volume. Those functions did not transfer to my XFinity remote. Everything else transferred. I want to use only the XFinity remote. What did I miss in the setup? How do I fix it?

Asked 7 years ago by Carla.

• A:Answer I used my old (non voice )Xfinity remote , we prompt through the cable boxes menu

  Answered 7 years ago by Left1348Verified Purchase

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Q: QuestionCan this tv go on Netflix

Asked 7 years ago by Tony.

• A:Answer Hi Tony, Yes, this TV supports Netflix. You may refer to this link for more information: https://docs.sony.com/release//SPECS/KD50X690E_mksp.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes this tv have the Direct Tv Ready App??

Asked 7 years ago by Anonymous.

• A:Answer Hi there, No, it's not a DIRECTV ready. You may refer to this link for more information: https://www.sony.com/electronics/support/articles/00112340 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs this tv compatible with 220volts as obtained in other countries?

Asked 7 years ago by Shadosi.

• A:Answer Hi Shadosi, Yes, it does support 110 V - 240 V AC, 50/60 Hz. You may refer to page 46 of this link for more information (power and others): https://docs.sony.com/release//Manual_4725925011.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: Questiondoes this tv have direct tv ready

Asked 7 years ago by Anonymous.

• A:Answer Hi there, No, it's not DIRECTV ready. Kindly check on this link for more information: https://www.sony.com/electronics/support/articles/00112340 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan I get Netflix on this TV? Can you describe the difference in this model and the other two models of this TV that cost more?

Asked 7 years ago by Bonnie.

• A:Answer I can't speak for the price, but if it's a smart TV you can stream Netflix. Also recommended is a fast enough to internet to truly enjoy 4K on Netflix.

  Answered 7 years ago by HoggieVerified Purchase

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Q: QuestionIs the Sony 50 in class LED x690e series 2160p the top of the line

Asked 7 years ago by Amazon.

• A:Answer You bet it is.

  Answered 7 years ago by Charles

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Q: QuestionCan I connect an LG DVD player to this TV?

Asked 7 years ago by Tease.

• A:Answer Yes. With an HDMI cable setup is quick and easy.

  Answered 7 years ago by HarvardVerified Purchase

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Q: QuestionDoes it come with the YouTube TV app? If not, can it be downloaded?

Asked 7 years ago by Daniel.

• A:Answer It does come with the You Tube app already installed.

  Answered 7 years ago by ricoVerified Purchase

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Q: QuestionI wanna buy it and use in Brazil. Is there any problem? I mean, regarding to PAL-M versus NTSC.

Asked 7 years ago by Robinson.

• A:Answer Hi Robinson, we advise that you purchase a comparable model, or the same TV in Brazil instead. The power requirement and TV system of the TV complies to US standards if purchased in the US. Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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