Questions & Answers

Q: QuestionWhich smart platform does this TV use?

• A:Answer This TV uses the Google TV™ platform.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this TV has built-in downward-firing speakers.

Q: QuestionWhat processor does this Sony TV use?

• A:Answer This TV uses the 4K Processor X1™.

Q: QuestionWhat is the refresh rate of this Sony TV?

• A:Answer The refresh rate is 60Hz.

Q: QuestionHow many HDMI inputs does the TV have?

• A:Answer The TV has 4 HDMI inputs.

Q: QuestionDoes this TV support Apple AirPlay?

• A:Answer Yes, this TV supports Apple AirPlay® 2.

Q: QuestionWhat's the difference between Bravia, Bravia 2 & Bravia 3 ?

Asked 3 weeks ago by BusyGirl.

• A:Answer Hi BusyGirl, thanks for your question, we're happy to assist! The BRAVIA series numbers are generally how we classify our new TV lineups each year, with the higher numbers usually indicating a step up in performance and features. BRAVIA 2 II and BRAVIA 3 are newer models, each with updated processors and features compared to the original BRAVIA line. -BRAVIA (Original/Legacy): Refers to Sony’s earlier smart TV models under the BRAVIA brand. These models use older processors and do not have the latest Google TV features or the most recent HDR and color processing technologies. -BRAVIA 2 II: Features the 4K Processor X1™, supports 4K Ultra HD, High Dynamic Range (HDR), and runs on Google TV (Android TV platform). Represents a step up from the original BRAVIA, with improved processing and smart features. -BRAVIA 3: Uses the 4K HDR Processor X1™, supports 4K Ultra HD, High Dynamic Range (HDR), and also runs on Google TV. Typically, BRAVIA 3 models are the latest generation, offering further refinements in picture processing, color accuracy and smart TV capabilities compared to BRAVIA 2 II. We hope this helps! We sincerely appreciate you considering a Sony product! Best regards, Estefany

  Answered 3 weeks ago by SonyListens

  
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Q: Questiondoes the Bravia 2ii have a next gen tuner which is ATSC 3.0?

Asked 3 months ago by sam.

• A:Answer Hi Sam, thanks for your question! The Sony BRAVIA 2 II TV does not have a built-in ATSC 3.0 (NextGen TV) tuner. This model is equipped with a standard ATSC 1.0 tuner for over-the-air broadcasts. To get ATSC 3.0 signals, you would need to purchase a separate external tuner and connect it to the TV via an HDMI port. May you need help while connecting it, you can check this article: How to establish an HDMI connection between a TV and other device [https://www.sony.com/electronics/support/articles/00019675?utm_source=glean] Thanks for your interest in our Sony televisions! Sincerely, Jenn | Sony Social Media Team.

  Answered 3 months ago by SonyListens

  
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Q: QuestionWill the Sony 55" Bravia 2 II stand on a 34" table.

Asked 14 hours ago by Frs.

Q: QuestionHow do I put in 4k ?

Asked 1 day ago by Louie.

• A:Answer Thank you for contacting Sony, Louie. The BRAVIA 2 operates in 4K, but you must confirm two things for external devices and streaming apps to deliver the full resolution. For External Devices (Roku, Game Consoles, cable box, etc.): TV Setting: Go to Settings → External Inputs → HDMI Signal Format, and change the port used by your device from Standard to Enhanced format. Cable: You must use a Premium High Speed HDMI Cable (18 Gbps or higher) for 4K/HDR transmission. Device Setting: Ensure the external device's display settings are manually set to output 4K UHD. For Streaming Apps (Internal to the TV): Subscription & Speed: Verify that your streaming subscription plan includes 4K playback and that your internet speed is sufficient (we recommend 25 Mbps or higher) to handle the high-resolution bandwidth. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 19 hours ago by SonyListens

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Q: QuestionI s it compatible with a DVD player?

Asked 1 week ago by Dove.

• A:Answer Hi Dove, Thank you for your question. Yes, the Sony BRAVIA 2 II is fully compatible with a DVD player. The only requirement is that your DVD player supports connection via an HDMI cable, which is the standard input for modern high-definition televisions. Thanks for considering Sony! Regards, Dominick

  Answered 1 week ago by SonyListens

  
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Q: QuestionDoes this TV hook up to an Xbox

Asked 2 weeks ago by Deanna.

• A:Answer Hello Deanna, Thank you for considering Sony products! We appreciate your inquiry and are happy to assist. The Sony K55S20M2 TV is fully compatible with Xbox consoles. It includes four HDMI ports, enabling easy connection to your Xbox via HDMI cable. Additionally, the TV features a dedicated "Game" picture mode designed to enhance your gaming experience. For detailed information and user guidance, please refer to our official Sony Help Guide: https://helpguide.sony.net/tv/musltn3/v1/en-003/index.html Best regards, -Fred

  Answered 2 weeks ago by SonyListens

  
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Q: QuestionHow do you install other apps Paramount, Peacock, Fubo, etc….

Asked 3 weeks ago by JW.

• A:Answer Hello! You just have to sign into your Google account or create one, and then go to Home Screen. Go to the search bar and type in the name of the app you want to install and select it. From there follow the log in instructions on the screen on how to sync your account with the app to the tv. That should do it

  Answered 1 week ago by ChianaFVerified Purchase

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Q: QuestionCan the feet be adjusted to 40" apart?

Asked 1 month ago by Feet.

• A:Answer Hi Feet, That's an excellent question regarding the Sony BRAVIA 2 II. While the feet on this particular model are not adjustable, the default stand width is very close to what you are looking for. The stand width for the Sony BRAVIA 2 II is 40.13 inches (1,019 mm) from the outside of one foot to the outside of the other. This should fit perfectly on any surface that is just over 40 inches wide. We hope you find this information helpful, and thank you for considering Sony products! Best regards, Dominick

  Answered 1 month ago by SonyListens

  
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Q: QuestionCan this TV s sound system be paired via Bluetooth with the MotoMotion sound system built into certain high end furniture?

Asked 1 month ago by PatRat.

• A:Answer Thank you for contacting Sony, PatRat. We can certainly help clarify the best way to connect your Sony K-55S20M2 to the MotoMotion sound system built into your furniture. The short answer is yes, the TV can connect via Bluetooth. Your Sony K-55S20M2 is a Smart Google TV and does support Bluetooth audio output (A2DP profile). This means the TV can be paired directly with your MotoMotion sound system to stream sound wirelessly. Also, if you prefer a wired option, your TV comes with 2 wired options you can use: Digital Optical Output: You would run a digital optical cable from the TV's Optical Out port to the corresponding port on the MotoMotion amplifier. HDMI ARC/eARC: This is a possibility if your MotoMotion system has an HDMI input, but optical is often simpler. If you experience issues with the direct Bluetooth connection, using a wired method ensures that your movies, sports, and regular TV shows are perfectly synchronized. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 1 month ago by SonyListens

  
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Q: QuestionCan I mount this tv

Asked 1 month ago by Anonymous.

• A:Answer Hello there, Thank you for choosing Sony! We appreciate your question and are here to assist you. Yes, the Sony K55S20M2 TV can be wall-mounted. We recommend the SU-WL450 wall-mount bracket, which is designed for BRAVIA TVs including the 55” model and supports VESA-compliant mounting standards. For detailed installation instructions, please refer to the official Sony manual: https://www.sony.com/electronics/support/res/manuals/BN08/a73a4b852cc0ba5144f7934674149e39/BN081001M.pdf Ensure that the wall you choose can support the TV's weight and follow all safety guidelines during installation. Best regards, -Fred

  Answered 1 month ago by SonyListens

  
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Q: Questioncan you wall mount this tv?

Asked 1 month ago by djba.

• A:Answer Hello djba, Thank you for choosing Sony! We appreciate your question and are here to assist you. Yes, the Sony K55S20M2 TV can be wall-mounted. We recommend the SU-WL450 wall-mount bracket, which is designed for BRAVIA TVs including the 55” model and supports VESA-compliant mounting standards. For detailed installation instructions, please refer to the official Sony manual: https://www.sony.com/electronics/support/res/manuals/BN08/a73a4b852cc0ba5144f7934674149e39/BN081001M.pdf Ensure that the wall you choose can support the TV's weight and follow all safety guidelines during installation. Best regards, -Fred

  Answered 1 month ago by SonyListens

  
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Q: QuestionAre the feet movable

Asked 1 month ago by Anonymous.

• A:Answer Hi there, Thank you for choosing Sony! We appreciate your inquiry and are happy to assist you. Yes, the feet (also referred to as the table-top stand) on the K55S20M2 TV are removable. This feature is common among modern TVs, especially for those who plan to wall-mount their unit. Typically, the feet on this Sony Bravia model can be removed by unscrewing the attaching screws and carefully detaching the stand. In some cases, a flat-head screwdriver may be needed to gently release certain clips or locks. For a visual guide, you might find this video helpful: https://www.youtube.com/watch?v=a5BC7vF0YKU Best regards, -Fred

  Answered 1 month ago by SonyListens

  
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Q: QuestionDoes this tv have a digital optical outlet

Asked 2 months ago by PaulaS.

• A:Answer Hi Paul, Thank you for your question. Yes, the Sony BRAVIA 2 II TV does have a digital optical audio output. You will find the port on the back of the television, and it is labeled as DIGITAL AUDIO OUT (OPTICAL). For a visual guide and more detailed information on all the TV's connections, you can refer to the TV's startup guide at the following link: https://www.sony.com/electronics/support/res/manuals/5065/102d069b2d3ed572c6c1ad10dd863829/50653390M.pdf Thank you for considering Sony products! Best regards, Dominick

  Answered 2 months ago by SonyListens

  
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