Questions & Answers

Q: QuestionWhich smart platform does this TV use?

• A:Answer This TV uses the Google TV™ platform.

Q: QuestionDoes this TV have built-in speakers?

• A:Answer Yes, this TV has built-in downward-firing speakers.

Q: QuestionWhat processor does this Sony TV use?

• A:Answer This TV uses the 4K Processor X1™.

Q: QuestionWhat is the refresh rate of this Sony TV?

• A:Answer The refresh rate is 60Hz.

Q: QuestionHow many HDMI inputs does the TV have?

• A:Answer The TV has 4 HDMI inputs.

Q: QuestionDoes this TV support Apple AirPlay?

• A:Answer Yes, this TV supports Apple AirPlay® 2.

Q: QuestionWhat's the difference between Bravia, Bravia 2 & Bravia 3 ?

Asked 3 months ago by BusyGirl.

• A:Answer Hi BusyGirl, thanks for your question, we're happy to assist! The BRAVIA series numbers are generally how we classify our new TV lineups each year, with the higher numbers usually indicating a step up in performance and features. BRAVIA 2 II and BRAVIA 3 are newer models, each with updated processors and features compared to the original BRAVIA line. -BRAVIA (Original/Legacy): Refers to Sony’s earlier smart TV models under the BRAVIA brand. These models use older processors and do not have the latest Google TV features or the most recent HDR and color processing technologies. -BRAVIA 2 II: Features the 4K Processor X1™, supports 4K Ultra HD, High Dynamic Range (HDR), and runs on Google TV (Android TV platform). Represents a step up from the original BRAVIA, with improved processing and smart features. -BRAVIA 3: Uses the 4K HDR Processor X1™, supports 4K Ultra HD, High Dynamic Range (HDR), and also runs on Google TV. Typically, BRAVIA 3 models are the latest generation, offering further refinements in picture processing, color accuracy and smart TV capabilities compared to BRAVIA 2 II. We hope this helps! We sincerely appreciate you considering a Sony product! Best regards, Estefany

  Answered 3 months ago by SonyListens

  
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Q: QuestionWill I need a sound bar with this newer TV?

Asked 5 months ago by Mike.

• A:Answer Hi Mike1943, That's an excellent question! The BRAVIA 2 TV is designed with a high-quality, built-in sound system that delivers clear and immersive audio for everyday viewing. Many customers are very happy with the sound for watching shows, movies, and sports right out of the box. However, a soundbar can take your audio experience to the next level. If you're a movie enthusiast or a gamer who wants more powerful, cinematic sound with deeper bass and true surround sound effects, a soundbar is a great upgrade. For the best experience, we recommend pairing your BRAVIA 2 with a Sony BRAVIA Theater soundbar, as they are designed to work together seamlessly. Ultimately, whether you need a soundbar is a matter of personal preference, but you can feel confident that the TV's built-in sound provides a great foundation. Thanks for your interest in Sony! Sincerely, Jenn | Sony North America.

  Answered 5 months ago by SonyListens

  
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Q: Questiondoes the Bravia 2ii have a next gen tuner which is ATSC 3.0?

Asked 5 months ago by sam.

• A:Answer Hi Sam, thanks for your question! The Sony BRAVIA 2 II TV does not have a built-in ATSC 3.0 (NextGen TV) tuner. This model is equipped with a standard ATSC 1.0 tuner for over-the-air broadcasts. To get ATSC 3.0 signals, you would need to purchase a separate external tuner and connect it to the TV via an HDMI port. May you need help while connecting it, you can check this article: How to establish an HDMI connection between a TV and other device [https://www.sony.com/electronics/support/articles/00019675?utm_source=glean] Thanks for your interest in our Sony televisions! Sincerely, Jenn | Sony Social Media Team.

  Answered 5 months ago by SonyListens

  
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Q: Questionwhat accessories go with this?

Asked 7 months ago by Manny.

• A:Answer Hi Manny, thank you for your question and interest in the Sony - 55" Class BRAVIA 2 II! The included accessories with this TV are: - Table Top Stand - Voice Remote Control - Batteries (for the remote) - AC Power Cord - Operating Instructions - Quick Setup Guide We hope this answers your question and thank you for considering Sony products! Regards, Dominick

  Answered 7 months ago by SonyListens

  
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Q: QuestionDoes this have a digital audio out? Used to plug in remote for Bose.

Asked 1 week ago by Race.

• A:Answer Hi Race, Yes, the Sony BRAVIA 2 II (2025) features a Digital Audio Output (Optical) port located on the side or rear of the TV. You can use this to connect your Bose system or remote interface using a standard optical cable. Additionally, the TV supports HDMI eARC/ARC on HDMI port 3, which is the modern standard for connecting audio systems. Thanks for choosing Sony. Best regards, Eliab

  Answered 1 week ago by SonyListens

  
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Q: QuestionCan I start this TV on a particular HDMI input so it defaults to this input every time without going through menus?

Asked 2 weeks ago by Bond.

• A:Answer Thank you for contacting Sony, Bond. Yes, you can definitely set the TV to bypass the Google TV home screen and go directly to your preferred input upon startup. Go to Quick Settings (gear icon) on your remote, select Power on behavior, and change it to Last used input. This ensures the TV always restarts on the HDMI source you were using when it was turned off. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 2 weeks ago by SonyListens

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Q: QuestionDoes this TV have a night mode or blue light filter capabilty for watching TV at night?

Asked 2 weeks ago by SuperWoman.

• A:Answer Thank you for contacting Sony, SuperWoman. While we don't utilize a fixed preset, one of the best aspects of your Sony TV is the incredible freedom it provides to fine-tune the image exactly how you want it. By changing the Color Temperature in your Picture settings, you may quickly switch to a warmer color scheme for the ideal nighttime experience. This enables you to design a blue-light filter that is unique to your eyes and the lighting in your space. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 2 weeks ago by SonyListens

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Q: QuestionWill my BOSE head phones work with th tv

Asked 2 weeks ago by JJS.

• A:Answer Hi JJS! Thanks for sending your question! The Sony K-55S20M2 television supports Bluetooth connectivity, specifically for audio devices. To ensure a successful connection, your headphones must support the A2DP (Advanced Audio Distribution Profile) Bluetooth profile. A2DP is the industry standard that allows the television to transmit high-quality stereo sound wirelessly to your headphones. Most modern Bose Bluetooth models include this profile as a standard feature. Hopefully, that clears things up! You can learn more about this TV on our site: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s20m2/manuals We sincerely appreciate you considering a Sony product! Best regards, Estefany

  Answered 2 weeks ago by SonyListens

  
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Q: QuestionWhat is the memory capacity?

Asked 3 weeks ago by MC.

• A:Answer Hi MC, Great question! The Sony 55" Class BRAVIA 2 II (2025) features 16GB of on-board storage for your apps and system software. This provides plenty of space to download your favorite streaming services from the Google Play Store and ensures a smooth, responsive Google TV experience. Thanks for choosing Sony. Best regards, Eliab

  Answered 3 weeks ago by SonyListens

  
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Q: QuestionWhat is the voltage??

Asked 1 month ago by Anonymous.

• A:Answer Hi there, According to official Sony specifications for the BRAVIA 2 II (K-55S20M2), the power requirements are 110 V – 240 V AC at 50/60 Hz. This confirms the TV is globally compatible and will work safely on any standard power outlet within that voltage range. Thanks for choosing Sony. Best regards, Eliab

  Answered 1 month ago by SonyListens

  
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Q: QuestionCan you use your Sony remote to control the cable box functions?

Asked 1 month ago by Yankees77.

• A:Answer Hi Yankees2019, Thank you for your inquiry regarding the BRAVIA 2 II. This specific model does not support the function to control a cable box directly through the Sony remote. If this feature is a priority for your setup, we recommend considering the Sony BRAVIA 5, 7, 8, or 9 models. These series include the integrated technology required to sync and control an external cable box with the Sony remote for a more seamless experience. Thank you for considering Sony! Regards, Dominick

  Answered 1 month ago by SonyListens

  
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Q: Questionwill this tv hook up to comcast cable ???

Asked 1 month ago by Anonymous.

• A:Answer Hi there, Thank you for considering Sony products! We appreciate your question and are here to assist you. Yes, you can easily connect your Xfinity (Comcast) cable box to the K55S20M2 TV. The process is straightforward and essentially plug-and-play. This model features four HDMI inputs (HDMI 1 through HDMI 4), providing you with multiple options for connecting your devices. Here’s a quick guide to get you started: 1. Use an HDMI cable to connect the HDMI output on your Xfinity cable box to any available HDMI input on your K55S20M2 TV. 2. Power on both the TV and the cable box. 3. Using your TV remote, select the corresponding HDMI input source where you connected the cable box. 4. You should now be able to access and enjoy your Comcast channels seamlessly. For additional information about the K55S20M2 TV, please visit: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s20m2 Best regards, -Fred

  Answered 1 month ago by SonyListens

  
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Q: QuestionWhat is the size of the internal storage? Our existing Sony TV (2021 or so) cannot install any more apps without uninstalling some apps, because it only has around 5 or 6 (maybe less) GB storage. Adding a flash drive does not work.

Asked 1 month ago by Beth.

• A:Answer Hi Beth, We understand the inconvenience of limited app space. The Sony BRAVIA 2 II LED 4K UHD Smart Google TV (2025) officially features 16 GB of on-board storage for apps, data, and system files. This is double the capacity of many earlier models you may have encountered. While the operating system and pre-installed applications will utilize some of this capacity, the increase to 16 GB means you will have significantly more room available to download and manage your preferred streaming and utility applications from the Google Play Store. Thanks for choosing Sony. Best regards, Eliab

  Answered 1 month ago by SonyListens

  
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