Questions & Answers

Q: QuestionWould any HDMI cable work for it or does it have to be a HDMI 4K or any espacific 4K one to get the best out of my 4K tv?

Asked 7 years ago by Anonymous.

• A:Answer Hello, we recommend using a high-speed HDMI cable to watch 4K content. Regards, Erin Sony Social Support

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes this support Alexa?

Asked 7 years ago by Joanie.

• A:Answer Hi Joanie, Yes it does. You may refer to this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800e/articles/00178845 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionWe have an issue with glare. Our older 32 inch Sony was basically glare free but our last 40 inch Sony no so great. Does this TV have screen glare issues from windows or lights?

Asked 7 years ago by Arlo.

• A:Answer No, our Sony tv does not have a glare, if you have an issue with glare, it could be the lighting in the room!

  Answered 7 years ago by HoneybeeVerified Purchase

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Q: QuestionI just bought this TV last week. Great color and clarity but there is motion blur sometimes with sports and when the scene changes. Any suggestions on how to get rid of it? Thank you.

Asked 7 years ago by Craig.

• A:Answer Hi Craig, try changing the [Picture Mode] to [Sports] when watching sports to isolate this issue. Also, you may visit the link below for additional troubleshooting steps to fix this issue. I hope it helps. Regards, ^Ron http://helpguide.sony.net/tv/eusltn3/v1/en-003/08-04_03.html

  Answered 7 years ago by SonyListens

  
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Q: QuestionWill this TV be compatible with ANY 4k DVD Player and with ANY high speed HDMI cables in order to get the most out of this 4k TV for the sound/picture quality? If you could suggest a specific brand/model for both the DVD player and HDMI cables please.

Asked 7 years ago by Anonymous.

• A:Answer Hi, Yes, this TV is compatible with any BluRay/DVD player using HDMI cable. It should also work with any HiSpeed HDMI cables. Thanks! ^Ron

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes the stand swivel?

Asked 7 years ago by mindreader.

• A:Answer Hi mindreader, No, the stand doesn't swivel. ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs this the 2018 tv that’s on sale now for 1299.99

Asked 7 years ago by Meeka.

• A:Answer It’s actually on sale for $899.

  Answered 7 years ago by Noelkwvin75Verified Purchase

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Q: QuestionDo you know when this tv is going to be on sale again?

Asked 7 years ago by Anonymous.

• A:Answer Don't know. I paid $899.99 and count it as a good bargain, compared to others in terms of performance and price.

  Answered 7 years ago by AntonioLVerified Purchase

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Q: QuestionI understand measuring screen size. Would like to know what the overall dimensions of this until is, I need to put it in a built in entertainment center, without any problems

Asked 8 years ago by Ray.

• A:Answer The screen measures 48 1/2 inches wise and 28 inches high

  Answered 8 years ago by RobertVerified Purchase

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Q: QuestionThe IR blaster that came with our new TV is a plug type, but I don't see a socket on either side of the TV to plug it into. There are USB ports though. Is this a mistake? What to do?

Asked 8 years ago by mschnyder.

• A:Answer According to the manual on the back of the TV there is a IR BLASTER socket on the back. hopefully your tv is not already mounted on the wall because is going to be very hard to get your hand back there to install that plug BUT, if your tv is mounted on the wall and you are facing your TV and happen to wiggle your hand back there it should be the first socket all the way to the left.. good luck!

  Answered 8 years ago by Fulanito020Verified Purchase

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Q: QuestionI bought a samsung mu7000 model 55 inch and although the clarity and color/features are amazing, i am unhappy with the motion rate. It is not very clear when fast motion occurs (sports, etc). Would this model be better from that perspective?

Asked 8 years ago by Jay.

• A:Answer Yes in my opinion. I watched three football games and I was intentionally looking for some kind of motion blurr but I did't see any. I turned all motion settings off since reviews I read suggested doing so for the best results and it seems to have worked.

  I would recommend:

  • 

    Sony - 55" Class - LED - X930E Series - 2160p - Smart - 4K UHD TV with HDR

    User rating, 4.77 out of 5 stars with 484 reviews.

    (484)

  Answered 8 years ago by jep11

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Q: QuestionI just bought Sony XBR-55X800E and tried to connect my home theater system Sony DAVTZ140. Used HDMI cable and component and there is no sound.Is it possible that both systems do not like each other? Which system will work with this TV?

Asked 8 years ago by Johnny.

• A:Answer We had this same problem. Worked for hours trying to get sound out of the sound bar/sub-woofer. Went back to Best Buy for a recommendation and he told us it could be our DVD player was not compatible. We purchased the recommended Sony Blu-ray and now it has all the sound you could wish for!! You do have to have the large cables connected to the correct places.

  Answered 8 years ago by 1KayakerVerified Purchase

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Q: QuestionDoes this TV support DLNA?

Asked 8 years ago by Kylepohsib.

• A:Answer Hi Kylepohsib, Yes, this TV supports file sharing via the home network. You may refer to the link below for more information. Thanks! ^Ron https://us.en.kb.sony.com/app/answers/detail/a_id/35227/

  Answered 8 years ago by SonyListens

  
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Q: QuestionWhat is H and W

Asked 8 years ago by Bugz.

• A:Answer Hi Bugz, The height and width of the TV are 28 1/4 and 48 5/8 inches (716 mm and 1232 mm). You may check the link below for more information: https://docs.sony.com/release//specs/XBR55X800E_mksp.pdf ~Ralph

  Answered 8 years ago by SonyListens

  
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Q: Questionwhat color is the frame on this SonyTV?

Asked 8 years ago by 1099.

• A:Answer Black

  Answered 8 years ago by NickVerified Purchase

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Q: QuestionDoes the following tv model xbr-55x800e have live streaming?

Asked 3 years ago by Brad.

Q: QuestionI had HBOmax on my Sony - 55" , the app required an update. The update did not process. I deleted the app and attempted to re-download and continues to stay in pending. I can’t download any other apps either, same issue. Any advice? Model # XBR-55X800E

Asked 3 years ago by Diane.

Q: QuestionIs XBR-55X800E a Sony TV?

Asked 4 years ago by Jack.

Q: QuestionI have a Sony XBR-55X800E. My old receiver died and I bought a Sony STR-DH590. I cannot get to 2 to pair vie Bluetooth. Are they compatible or do I need to connect them via optical or HDMI cable?

Asked 4 years ago by JoeB.