A:Answer Hi Susan,
We regret to hear that you are having picture issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. These steps may also help resolve those issues:
Check the connection and position of the antenna and peripheral devices
-Check the antenna/cable connection.
-Keep the antenna/cable away from other connecting cables.
-When installing an optional device, leave some space between the device and the TV.
-Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.
Check the [Motion] setting
-Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
-Change the current setting of [CineMotion] to [Off].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].
Perform a power reset
-Turn off the TV.
-Unplug the television power cord (mains lead) from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord (mains lead) back into the electrical outlet.
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph