Questions & Answers

Name: Sony - Earbud Style OTC Rechargeable Hearing Aids, Self-Fitting CRE-E10 - Black
Brand: Sony
SKU: 6538751
Price: 649.99 USD
Availability: InStock
Rating: 4 (132 reviews)

Sony - Earbud Style OTC Rechargeable Hearing Aids, Self-Fitting CRE-E10 - Black

Model:: CRE-E10; |
SKU:: 6538751

User rating, 4 out of 5 stars with 132 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 41-60 of 64 questions

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Questioniphone compatible?
Asked 2 years ago by al.
- Answer Hi al! Sony OTC hearing aids are compatible with iOS devices (iOS 13 or higher). Sony CRE-E10 OTC hearing aids have the capability of streaming media and phone audio to iOS devices. Hope this helps! - Romeo
  Answered 2 years ago by SonyListens
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QuestionCan these be returned if I find that they do not work for me?
Asked 2 years ago by Quadratic.
- Answer Yes
  Answered 2 years ago by Davburd
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QuestionHello! I'm retired from US military service, without any service-connected disability. My insurances are Medicare and TRICARE for life. Please say what ins. coverages and price discounts are available on account of my purchase of these Sony CIC devices.
Asked 2 years ago by Alan.
- Answer Hi Alan! Thank you for your question. We recommend reaching out to your insurance company to learn about any applicable coverage or discounts that may be available to you for the purchase of Sony OTC hearing aids. - Romeo
  Answered 2 years ago by SonyListens
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QuestionIf I don't like them can I return them?
Asked 2 years ago by Anonymous.
- Answer Yes
  Answered 2 years ago by Davburd
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QuestionDoes the App have a hearing-aid locator to find misplaced hearing aids?
Asked 2 years ago by ChopSuey.
- Answer Hi ChopSuey! Thank you so much for your question. The app does not have a 'find my hearing aids' feature. I'll be sure to pass along your idea to our developers. Thank you so much for trusting Sony! Erin
  Answered 2 years ago by SonyListens
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QuestionAre in-ear hearing aids available for unilateral hearing loss?
Asked 2 years ago by Anonymous.
- Answer according to sony after 2 ear setup you could optionally just wear one.
  Answered 1 year ago by Anonymous
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QuestionWhat is the part number for vented sleeves that fit on the CRE-E10 aids?
Asked 2 years ago by JoJo.
- Answer Great question: reading I discovered that once removed the sleeves can’t be reinstalled. The Geeks have the number of any part you need. When I need help on tech I go to them to be sure I get it right.
  Answered 1 year ago by LindaL
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QuestionWho makes this OTC hearing aid for Sony? The app looks a lot like Signia.
Asked 2 years ago by DBS1.
- Answer WSA makes these and Signia.
  Answered 1 year ago by vero
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QuestionIf the elder does not have a cell phone, can this hearing aid be suitable for use?
Asked 2 years ago by Denny.
- Answer Not a good choice, since the set up and adjustments relies on the phone app through Bluetooth.
  Answered 2 years ago by DocALK
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QuestionDo they take phone calls on the IPhone
Asked 2 years ago by Mike.
- Answer Hi Mike -- great question! Audio streaming for phone calls and media is available on Apple® iPhone®, iPad®, and iPod® devices with iOS™ version 13 or higher installed. -Erin
  Answered 2 years ago by SonyListens
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QuestionIs your cost for 1 hearing aid or a pair 2?
Asked 2 years ago by Mike.
- Answer Great question, Mike! The listed cost is the cost for a pair of Sony OTC hearing aids. Erin
  Answered 2 years ago by SonyListens
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QuestionShould I buy these hearing aids if I only have an Android S21+5G cell phone?
Asked 2 years ago by JJ.
- Answer The Sony Hearing Control App is compatible with Androids using OS 10 and higher. The CRE-E10 can be set-up and used on an Android using the app, but it cannot stream to Android at this time. Erin
  Answered 2 years ago by SonyListens
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QuestionI have a $2500 hearing aid allowance provided by NationsHearing. Does Best Buy and/or Sony have a relationship with them. If not, would you be willing to work with them so that I can use my benefit to obtain these hearing aids?
Asked 2 years ago by Jburgeratl.
- Answer Hi Jburgeratl! Thanks for your great question! Sony does not have a relationship with Nations Hearing and does not bill insurances directly. It may be helpful to find an in-network hearing care provider that dispenses the Sony OTC hearing aids. Please check with your insurance provider to determine coverage and reimbursement for devices purchased in-network vs out-of-network. Make sure to mention that this is an OTC (over-the-counter) hearing aid. Erin
  Answered 2 years ago by SonyListens
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QuestionWill the E10 work wit apple tv device for audio streaming?
Asked 2 years ago by Pinky.
- Answer Hi Pinky, great question! The E10 will not work with Apple TV devices for audio streaming. The Sony CRE-E10 OTC hearing aids offer audio streaming (media or phone call) when used with Apple iPhone, iPad, and iPod devices with iOS version 13 or higher installed. Sony OTC hearing aids are not compatible with Bluetooth streaming on Android devices. Erin
  Answered 2 years ago by SonyListens
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QuestionHow long will the rechargeable batteries last and are they replaceable
Asked 2 years ago by Anonymous.
- Answer Great question! The CRE-E10s come with a one year warranty which covers battery issues. There are also protection plans that you can purchase on sony's website within 90 days of purchase to extend this coverage. If battery replacement is need outside of warranty this would need to go in for repair. Erin
  Answered 2 years ago by SonyListens
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QuestionWhat is the latency from microphone to amplifier for these devices in milliseconds or samples? What sample rate do they operate at? How much boost do they allow?
Asked 2 years ago by Anon.
- Answer I never noticed any latency.
  Answered 2 years ago by tallywhagger
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QuestionCan these pair with an Ipod?
Asked 2 years ago by IdiotHe.
- Answer Literature states iPhone only. They are Bluetooth compatible. Not sure about an iPod.
  Answered 2 years ago by DougE
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QuestionWould a medical plan cover the cost of these hearing aids?
Asked 2 years ago by Nestor.
- Answer Recommend you speak with your medical plan. The e10’s do have FDA approval according to literature.
  Answered 2 years ago by DougE
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QuestionCan this be used as headphones to listen to TV with Bluetooth?
Asked 2 years ago by Gilde.
- Answer IPhone only according to literature.
  Answered 2 years ago by DougE
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QuestionCan these batteries ever be replaced ? If wear out from charging
Asked 2 years ago by Northv.
- Answer Great question NorthV! The CRE-E10s come with a one year warranty which covers battery issues. There are also protection plans that you can purchase on sony's website within 90 days of purchase to extend this coverage. If battery replacement is need outside of warranty this would need to go in for repair. Regards, Erin
  Answered 2 years ago by SonyListens
  Answer this question

Showing 41-60 of 64 questions

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Questions & Answers

Sony - Earbud Style OTC Rechargeable Hearing Aids, Self-Fitting CRE-E10 - Black

Q: Questioniphone compatible?

Q: QuestionCan these be returned if I find that they do not work for me?

Q: QuestionHello! I'm retired from US military service, without any service-connected disability. My insurances are Medicare and TRICARE for life. Please say what ins. coverages and price discounts are available on account of my purchase of these Sony CIC devices.

Q: QuestionIf I don't like them can I return them?

Q: QuestionDoes the App have a hearing-aid locator to find misplaced hearing aids?

Q: QuestionAre in-ear hearing aids available for unilateral hearing loss?

Q: QuestionWhat is the part number for vented sleeves that fit on the CRE-E10 aids?

Q: QuestionWho makes this OTC hearing aid for Sony? The app looks a lot like Signia.

Q: QuestionIf the elder does not have a cell phone, can this hearing aid be suitable for use?

Q: QuestionDo they take phone calls on the IPhone

Q: QuestionIs your cost for 1 hearing aid or a pair 2?

Q: QuestionShould I buy these hearing aids if I only have an Android S21+5G cell phone?

Q: QuestionI have a $2500 hearing aid allowance provided by NationsHearing. Does Best Buy and/or Sony have a relationship with them. If not, would you be willing to work with them so that I can use my benefit to obtain these hearing aids?

Q: QuestionWill the E10 work wit apple tv device for audio streaming?

Q: QuestionHow long will the rechargeable batteries last and are they replaceable

Q: QuestionWhat is the latency from microphone to amplifier for these devices in milliseconds or samples? What sample rate do they operate at? How much boost do they allow?

Q: QuestionCan these pair with an Ipod?

Q: QuestionWould a medical plan cover the cost of these hearing aids?

Q: QuestionCan this be used as headphones to listen to TV with Bluetooth?

Q: QuestionCan these batteries ever be replaced ? If wear out from charging

Best-selling Hearing Aids

Questioniphone compatible?

QuestionCan these be returned if I find that they do not work for me?

QuestionHello! I'm retired from US military service, without any service-connected disability. My insurances are Medicare and TRICARE for life. Please say what ins. coverages and price discounts are available on account of my purchase of these Sony CIC devices.

QuestionIf I don't like them can I return them?

QuestionDoes the App have a hearing-aid locator to find misplaced hearing aids?

QuestionAre in-ear hearing aids available for unilateral hearing loss?

QuestionWhat is the part number for vented sleeves that fit on the CRE-E10 aids?

QuestionWho makes this OTC hearing aid for Sony? The app looks a lot like Signia.

QuestionIf the elder does not have a cell phone, can this hearing aid be suitable for use?

QuestionDo they take phone calls on the IPhone

QuestionIs your cost for 1 hearing aid or a pair 2?

QuestionShould I buy these hearing aids if I only have an Android S21+5G cell phone?

QuestionI have a $2500 hearing aid allowance provided by NationsHearing. Does Best Buy and/or Sony have a relationship with them. If not, would you be willing to work with them so that I can use my benefit to obtain these hearing aids?

QuestionWill the E10 work wit apple tv device for audio streaming?

QuestionHow long will the rechargeable batteries last and are they replaceable

QuestionWhat is the latency from microphone to amplifier for these devices in milliseconds or samples? What sample rate do they operate at? How much boost do they allow?

QuestionCan these pair with an Ipod?

QuestionWould a medical plan cover the cost of these hearing aids?

QuestionCan this be used as headphones to listen to TV with Bluetooth?

QuestionCan these batteries ever be replaced ? If wear out from charging