Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Your price for this item is $144.97
The comparable value price is $229.99
Page Showing 1-18 of 18 questions
  • QuestionCan I replace the batteries in the earpods and charging case?

    Asked by Staffish.

    • Answer Hi Staffish, Thanks for the inquiry. You cannot replace the batteries in the WF-LS910N earbuds or the charging case yourself. The earbuds and the charging case are pre-set with information that allows them to communicate with and from each other, and these settings can only be configured at an Authorized Service Center with both components present. In case one of the earbuds or the charging case is lost or damaged, you should send the remaining items (earbuds and charging case) to an Authorized Service Center so that a replacement for the missing part can be paired with the remaining components. If the charging case is damaged, it is available as a replacement part from Sony's Authorized Parts Distributor. Regards, -Craig

      Answered by SonyListens

  • QuestionCan I use one earbud at a time?

    Asked by Sleepy.

    • Answer Hi Sleepy, thanks for your question. Yes, you can. You can remove one headset unit from the charging case and use the headset unit by itself. In this case, only the headset unit that has been removed from the charging case will turn on. Hope this helps. Experience unrivalled comfort with LinkBuds Fit earbuds. With excellent sound and call quality, and improved Ambient Sound Mode, staying connected to the people and content you love has never been easier. ~Earl

      Answered by SonyListens

  • QuestionCan you turn off the noise cancellation, voice control, and touch controls completely on these?

    Asked by Drew.

    • Answer Hello Drew, Thank you for considering Sony products! That's a great question. Yes, you can disable all those features on your WFLS910N earbuds using the Sony | Sound Connect app. Here are the step-by-step instructions for each feature: 1. Noise Cancellation (NC) / Ambient Sound If you want to completely turn off any external sound processing (NC and Ambient Sound Mode): Open the Sony | Sound Connect app. Go to the Sound tab. Find Ambient Sound Control and tap the down arrow. Select OFF. You can check these steps in detail here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537527.html 2. Voice Assistant (Google/Alexa/Siri) To prevent your earbuds from activating your smartphone's assistant: Open the Sony | Sound Connect app. Go to the System tab. Tap the down arrow next to Voice Assistant. Select the option Do not use. You can review the full instructions here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450369.html 3. Touch Controls To disable the tap functions on both the left and right earbuds: Open the Sony | Sound Connect app. Go to the System tab. Tap the settings icon (gear) next to Change the touch sensor function. For both the L (Left) and R (Right) units, set the assigned function to Not Assigned. You can check the detailed steps here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html Best regards, -Fred

      Answered by SonyListens

  • QuestionI have tried two pairs. Both pairs when in noise cancellation mode the left earbud starts to have a high pitched screech. It starts of low builds up will it has a full blown LOUD chirp/screech. Why is this happening? Only happens in noise cancellation.

    Asked by JenniferF.

    • Answer Hi Shopper! Thanks for your question about the Linkbuds Fit. We're happy to assist! This type of screeching or feedback, which is essentially an unwanted feedback loop, typically occurs due to three main causes that disrupt the sensitive Noise Canceling system: an obstruction such as dirt, earwax, or moisture blocking the sound output holes or microphone openings; an improper fit that prevents a perfect air-tight seal in your ear canal, which is essential for the function; or the microphones picking up and amplifying external contact from things like wind, body movement, or the earbud brushing against your ear. What you can try right away: 1) Remove earbud tips and clean the sound output holes, microphone holes, and sensors with a dry, soft cloth or cotton swab. 2) Ensure the earbuds are fitted snugly and the correct size tips are used. The Sony | Sound Connect app can help determine the best fit. 3) Make sure the earbuds are running the latest firmware via the Sony | Sound Connect app. If cleaning and fit adjustments do not resolve the issue, perform an initialization to restore factory settings. Find detailed instructions here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html If the issue persists after all troubleshooting steps, contact Sony support for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for selecting Sony and for bringing this to our attention. Warm regards, Estefany

      Answered by SonyListens

  • QuestionHow long can I listen to music on a single charge?

    Asked by Anonymous.

    • Answer Hello there, Thank you for considering Sony products! We appreciate your question and are here to assist you. The WFLS910N LinkBuds Fit earbuds deliver up to 5.5 hours of continuous music playback with noise cancellation (NC) enabled, and up to 8 hours with NC turned off, allowing for extended listening sessions. The compact charging case provides additional charges, extending the total listening time to approximately 21 hours, so you can enjoy your music throughout the day without frequent recharging. For more detailed specifications and features, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-ls910n/specifications Best regards, -Fred

      Answered by SonyListens

  • QuestionI have my daith pierced and would these still provide ANC for me? I have tried some others that didn't do a good job of cancelling loud noises.

    Asked by amos.

    • Answer Hi 2DogMom, Thank you for choosing Sony! We appreciate your question and are here to assist you. The WF-LS910N earbuds feature an advanced processor and dual noise-sensing microphones for high-performance active noise cancellation (ANC). As ANC is an electronic function, a daith piercing will not affect its effectiveness. While the piercing does not interfere with the technology, we recommend following the proper wearing procedure to ensure optimal comfort and performance. The earbuds are designed to be lightweight with soft tips to minimize pressure. For the best fit, please ensure each earbud is correctly positioned and gently twisted to create a secure seal. The included fitting supporter should be placed in the upper part of the ear groove as illustrated in the user guide. For detailed instructions on wearing the earbuds, please refer to the following link: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html?search=wear Should you have any further questions, please do not hesitate to contact us. Best regards, -Fred

      Answered by SonyListens

  • QuestionCan I use these ear buds with a ThinkPad during video calls for work? And or on a monitor?

    Asked by CHALICE.

    • Answer Hi CHALICE, Thank you for choosing Sony! We appreciate your question and are here to assist you. Yes, you can use your WFLS910N earbuds with a ThinkPad for video calls. Your ThinkPad should support the Bluetooth A2DP profile to stream audio to the earbuds. For a smoother video call experience, it's best to connect your earbuds directly to your ThinkPad. Since the computer manages your microphone and camera, a direct connection ensures all components work together seamlessly. To get started, follow the step-by-step instructions in this guide to put your earbuds in pairing mode and connect them to your ThinkPad: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001617339.html Best regards, -Fred

      Answered by SonyListens

  • QuestionIs there volume and track control on the ear buds them self?

    Asked by Sendhelp.

    • Answer Hi there Hockeymc, Thanks for the question! As per your concern, the LinkBuds Fit have been built with touch sensors on each side, allowing you to perform actions such as control volume, pause and play songs, answer calls and much more! You can find more information on the following video as well: https://helpguide.sony.net/mdr/mov0081/v1/h_zz/index.html. As well, You can change the function assignments to the left and right headset units using the “Sony | Sound Connect” app. We hope this information comes in handy, thanks for considering Sony products! DiegoV

      Answered by SonyListens

  • QuestionHow do I answer my phone

    Asked by Anonymous.

    • Answer Hi there, You can answer the phone by tapping on the touch sensor once on either left or right earbud. Thanks for considering Sony Products. -Eliab

      Answered by SonyListens

  • QuestionYou claim Battery life you can leave the house with up to 21 hours of total playback. Does that include how much the ANC drains the battery? I am finding my ear buds do not last a full 21 hours playback time.

    Asked by Anonymous.

    • Answer Hi there! Thank you for reaching out to us. We sincerely apologize for the experience you've had with your WFLS910N headphones. It's important to note that battery life can vary, and we want to provide you with all the relevant information: Battery Life (Standby Time) - Up to 6.5 hours (Noise Cancelling ON) - Up to 14 hours (Noise Cancelling OFF) Battery Life (Continuous Music Playback) - Up to 5.5 hours (Noise Cancelling ON) - Up to 8 hours (Noise Cancelling OFF) Battery Life (Continuous Communication) - Up to 4 hours (Noise Cancelling ON) - Up to 4 hours (Noise Cancelling OFF) For a comprehensive overview, you can visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-ls910n/specifications We hope you find this information helpful! If you continue to experience any issues with your headphones, please don't hesitate to reach out to our customer service team for assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products! Best regards, Gus Sony Social Media Team

      Answered by SonyListens

  • QuestionGood for side sleepers?

    Asked by Mary.

    • Answer No, I would not recommend sleeping on your side with these in as they are pretty bulky and would be uncomfortable to sleep in that position.

      Answered by Ckelly

  • Questionis this headset compatible to ps5

    Asked by Exodia.

    • Answer No. You would need a Bluetooth usb dongle to act as a connection point to the PlayStation.

      Answered by Anonymous

  • QuestionIs this earbud waterproof?

    Asked by Jess29th.

    • Answer Hi Jess29th, thanks for your question! About the headphones, they have IPX4 resistance. IPX4 is a water resistance rating that means a device can withstand splashes of water from any direction, but they cannot stay underwater or heavy rain. The only model that is waterproof, specifically for swimming is the Walkman NW-WS623. It can even be used in salt water. That is a Walkman so it works separately without being connected to any phone or can also be used by Bluetooth connected to another device. https://electronics.sony.com/audio/walkman-digital-recorders/walkman-mp3-players/p/nwws623-b Thank you for considering Sony! Gus

      Answered by SonyListens

  • QuestionDo these have a wireless charging interface?

    Asked by Deano.

    • Answer Hi Deano, thanks for your question. No, the LinkBuds Fit earbuds do not have wireless charging function. Hope this helps. Experience unrivalled comfort with LinkBuds Fit earbuds. With excellent sound and call quality, and improved Ambient Sound Mode, staying connected to the people and content you love has never been easier. ~Earl

      Answered by SonyListens

  • QuestionDo these have tracking features if I loose earbuds and or case?

    Asked by Anonymous.

    • Answer Hi there, Thank you for reaching out! In response to your inquiry, the WF-LS910N LinkBuds Fit earbuds do not come equipped with tracking features to help locate them or their charging case if they are lost. However, if you've misplaced your LinkBuds Fit, you can use the Google Find My Device app to track their last known location. This app allows you to locate Bluetooth® devices and, in some cases, emit sounds (though this feature does not apply to headphones) within a limited range when connected to a compatible Android™ device. For the best results, we recommend using the Google Find My Device app that corresponds with your smartphone. Please note that the Find My app for Apple devices is not compatible with Sony headphones and earbuds. For further information, please visit the Sony support website and search for the article titled "How to find my lost Bluetooth headphones or earbuds." Experience unparalleled sound with the Sony LinkBuds Fit Truly Wireless Noise Canceling Headphones (WF-LS910N). These earbuds provide exceptional comfort, outstanding audio and call quality, and an enhanced Ambient Sound Mode, ensuring you stay connected to the people and content you cherish. I hope this information is helpful! Best regards, Romeo

      Answered by SonyListens

  • QuestionWill these work with seat screen on planes

    Asked by Sr.

    • Answer Hi Sr, Thank you for your inquiry! The LinkBuds Fit (model WF-LS910N) are truly wireless headphones that operate via Bluetooth. However, most in-flight entertainment systems typically utilize a wired connection, requiring a 3.5mm headphone jack. Since the LinkBuds Fit lack a wired connection option, they will not be compatible with seat screens that require one. If the airplane’s entertainment system does support Bluetooth connectivity, you should be able to use the LinkBuds Fit without any issues. We recommend checking with the airline to confirm the specific capabilities of their in-flight entertainment system. Discover the ultimate listening experience with the Sony LinkBuds Fit Truly Wireless Noise Canceling Headphones (WF-LS910N). These earbuds offer unrivaled comfort, excellent sound and call quality, and an improved Ambient Sound Mode, making it easier than ever to stay connected to the people and content you love. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionYour reviewers said something about ANC ????

    Asked by Shawty.

    • Answer Hi Shawty, Thanks for your question. Great news! These headphones have a noise canceling function. For more information about the headphones, please refer to our official website. Experience unrivalled comfort with LinkBuds Fit featuring Air Fitting Supporters and ambient sound control. Personalize your pair with optional accessories in a range of colors to suit your style. -Ralph

      Answered by SonyListens

  • QuestionWhen will these be available for purchase?

    Asked by Kat.

    • Answer Now

      Answered by Tony