A:AnswerHi Dowan,
Great question! Absolutely, yes. Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and naturally, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimize any wind whooshes, so you always know you’ll be heard. And with Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise-reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments.
The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-canceling processing can be optimized to provide the best performance for your environment.
I hope this helps you, and thanks again for considering Sony!
- Romeo
A:AnswerHi Boots,
We are really sorry if you are experiencing a power issue with your WF-1000XM5. This is certainly not the news we'd like to hear from you. Let's try to isolate and address this problem by following the troubleshooting steps below:
Note: When the headset is not worn in your ears for about 15 minutes after being removed from the charging case, the headset turns off automatically. In this case, turn the headset on by tapping the touch sensor of the headset or by putting the headset into your ears. The headset units will also turn on when they are set into the charging case and then removed from the charging case.
• Make sure the battery is fully charged.
• You cannot turn on the headset when the headset is stored and being charged in the charging case. Remove the headset from the charging case to turn on.
• Charge the charging case.
• Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
• Clean the charging ports of the headset units and charging case, then set the headset units into the charging case and check the status of the indicator on the charging case. For details, visit the Help Guide of the WF-1000XM5 (can be found in Sony's support website and search for “Maintenance”.
• The headset cannot be used during an automatic headset software update. Set the headset into the charging case and close the charging case lid, then wait for about 5 minutes.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
I hope this helps.
Should you need more technical assistance/information, please email us at [email protected] with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
A:AnswerThe are too bulky for side sleepers to put you head on but the up ear will be fine. Also the setting on the head will stop or pause the music with head tilt.
I use the right ear in bed and it pause when I lay on it.
A:AnswerTLDR = YES
I use multipoint between an iPhone 12, maybe a 13. It is a work phone and a ZFold5 when I am mobile. At home I connect my laptop and my primary Phone and switch between the two seamlessly. Seamless may have come from practice though so mileage may vary a bit there but the answer to your question is, Yes.
A:AnswerHi RoyFromLasAnges,
Great question! Yes, the WF-1000XM5 is compatible and will work perfectly via a Bluetooth connection with your NW-A45 Walkman. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
I hope this helps you, and thanks again for your inquiry!
Best regards,
Romeo
A:AnswerI work with these on for 8-12 hours and generally speaking with no pain. Your ears may vary so experiment with the different ear tip sizes to find out what works or not.
You can also try different brands of ear tips to see if perhaps the sizing they use is different to Sony's. I usually recommend Comply Foam tips.
A:AnswerYes, AND your phone at the same time and dang near seamlessly switch between the two.
Now they aren't the Microsoft Certified switching like another primarily office headphone manufacturer but I use the multipoint on these constantly. Honestly I never liked the microsoft cert on my Jabras, I returned them for the normal ones. That was back in the day though.
A:AnswerHi Annie, Thanks for reaching out. Yes you can. Aside from controlling the volume, you can also tap to switch function or modes, play or pause the song or skip to previous tracks. You can find out more of these functions on our product support site. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks and regards, -Craig
A:AnswerHi Waldo,
Congratulations on your new WF1000XM5! regarding your question, no, Google account is not necessary to connect these earbuds to your iPhone. Follow the steps below to connect the WF1000XM5 to your iPhone:
• The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
• Before starting the operation, make sure of the following:
- The iPhone is placed within 1 m (3.2 ft) of the headset.
- The headset is charged sufficiently.
1. Enter pairing mode on this headset.
• When you pair the headset with a device for the first time after purchase or after initializing the headset (when there is no pairing information on the headset)
- Lay the headset units on their sides and remove both headset units from the charging case.
- The headset turns on automatically.
- The headset enters pairing mode automatically.
- When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear the notification sound and voice guidance from the headset unit you are wearing.
2. Unlock the screen of the iPhone if it is locked.
3. Find the headset on the iPhone.
- Select [Settings].
- Touch [Bluetooth].
- Touch the switch to turn on the Bluetooth function.
- Touch [WF-1000XM5].
- The headset and iPhone are paired and connected with each other.
Note:
• When the headset is placed in the charging case, the indicator (blue) on the charging case flashes 10 times.
• When you are wearing the headset, you will hear a notification sound indicating that the connection is established from both headset units at the same time. When you are wearing only one headset unit, you will hear the notification sound from the headset unit you are wearing.
For more details about Bluetooth pairing and connecting with an iPhone, please visit the Help Guide (can be found in Sony's support website) of the WF1000XM5.
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more information or technical assistance, don't hesitate to contact us by following the steps below:
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Sony Social Support
A:AnswerHi Schoonerdog,
Thank you for reaching out to us with your concern, and we apologize for the inconvenience. The WF-1000XM5 is designed to provide a seamless and prolonged listening experience, free from any battery life concerns. These headphones has an available operating time of up to 8 hours (24-hours with case). Quick charging - 3 min. for up to 1 hour of listening.
As for your WF-1000XM4, we want to know more about the problem you're having and help you out. please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to hearing from you, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
A:AnswerHi JayDeed, thanks for your question. You cannot connect this WF1000XM5 directly with PS5. You can connect it with the TV that supports A2DP where the PS5 is also connected. However, the audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when playing games.
We still recommend using headphones that are designed for consoles such as our INZONE gaming headsets/earbuds (WFG700N, WHG900N or WH-G700). Hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. ~Earl
A:AnswerHi there, Thank you for your interest in Sony WF1000XM5! Yes, the Sony WF1000XM5 will work with Apple iOS devices (iPhone, iPad, etc.). Hope this helps!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists.
Regards,
Sam
A:AnswerDepends on the source and DAC. For example, you may have a 24-bit FLAC file and these earphones support that bitrate, but if you're using your phone which supports only up to 16-bit, you won't get 24-bit audio.
