Questions & Answers

Q: QuestionHow do you turn the volume up

Asked 1 week ago by Anonymous.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer Hello there, Thank you for considering Sony products! We’re glad to assist you with adjusting the volume on your WF-C710N earbuds. To increase the volume during playback, simply tap the touch sensor on the right earbud four or more times quickly, with each tap spaced about 0.4 seconds or less apart. Each tap raises the volume one step, and you’ll hear an alert when the maximum volume is reached. For a detailed step-by-step guide, please visit: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825793.html Alternatively, you can control the volume through the Sony | Headphones Connect app. Open the app, go to the "My Device" tab, and adjust the volume slider next to the speaker icon to set your preferred level. More details are available here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827909.html If you have any further questions, feel free to ask! Best regards, -Fred

  Answered 1 week ago by SonyListens

  
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Q: QuestionWhat is the technology used for the touch sensitivity? If I'm laying down with the headphones in, will touching the pillow or leaning my head on something, will it activate the touch sensor on the headphones?

Asked 1 month ago by TouchSensitivity.

• A:Answer They are very sensitive. Plus they seem to keep falling out of my ears, no matter how much I press them in place and use right size covers.

  Answered 1 month ago by Kathy

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Q: QuestionAre these earbuds waterproof?

Asked 1 month ago by Bling.

• A:Answer Hi Bling, Thank you for asking about the water resistance of the WF-C710N earbuds. The Sony WF-C710N are not fully waterproof, but they are highly water-resistant with an IPX4 rating. This IPX4 rating means the earbuds are protected against splashing water and sweat, so they are ideal for workouts, running, and getting caught in the rain. Thank you for considering Sony! Regards, Dominick

  Answered 1 month ago by SonyListens

  
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Q: QuestionDo these pair with Android phones? e.g. Samsung S25 Ultra

Asked 2 months ago by Kamaaz.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer Yes

  Answered 2 weeks ago by user797630Verified Purchase

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Q: QuestionHow do you Connect to your phone or how do you turn them on there's got to be a way you turn them on and make it available to be compatible with your phone. Are their supposed to have buttons on them? Please help

Asked 2 months ago by Rich.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer Hi Rich! Thanks for sending your question. We're happy to clarify that for you. The WF-C710N earbuds feature touch sensors instead of physical buttons, allowing you to control music and calls with ease. To turn them on, just take the earbuds out of their charging case. They’ll power on automatically. If you want to turn them off, just pop them back in the case and close the lid. To connect them to your phone for the first time, make sure Bluetooth is turned on in your phone’s settings. When you take the earbuds out of the case, they should automatically go into pairing mode (you’ll usually hear a voice prompt or see the indicator light flash). On your phone, look for “WF-C710N” in the list of available Bluetooth devices and tap it to connect. For your convenience, you can find more detailed information about these earbuds on our website: https://helpguide.sony.net/mdr/2986/v1/en/index.html Thank you for making Sony part of your purchasing consideration! Best regards, Estefany

  Answered 2 months ago by SonyListens

  
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Q: QuestionDo they work with my ps4

Asked 2 months ago by Billy.

• A:Answer Hi Billy, thanks for your question! We're happy to assist and get you the info you need about your devices. About connecting your WF-C710N earbuds to your PS4; the console doesn't allow direct pairing with standard Bluetooth devices like these. The PS4 is limited to a few specific headsets, mainly the PlayStation-branded ones that come with their own USB dongle for connectivity. However, if you're set on using them, you could look into using a third-party USB Bluetooth audio adapter that plugs into your PS4's USB port. This would allow you to connect the WF-C710N to the adapter instead of directly to the console. Just a friendly note: since this is a third-party solution, we can't officially guarantee its performance or compatibility. We hope this helps! We sincerely appreciate you considering a Sony product! Best regards, Estefany

  Answered 2 months ago by SonyListens

  
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Q: QuestionDoes the case charge the headphones without being plugged into the wall?

Asked 4 months ago by Jacob.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Black

• A:Answer Yes the case holds a separate charge from the earphones that will charge them without being plugged into the wall

  Answered 3 months ago by JamesK

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Q: Questiondo these not have a built-in mic for phone calls?

Asked 5 months ago by Anonymous.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer Hi there! Thank you for reaching out with your question. We can certainly help you with that. The Sony WF-C710N earbuds do have a built-in microphone that can be used for phone calls, via Bluetooth connection to a smartphone, tablet or computer. You can find more information on this link: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827919.html Thanks for considering Sony products. We hope this helps! Best regards, Estefany

  Answered 5 months ago by SonyListens

  
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Q: QuestionHow do these compare to the beats sport model as far as sound quality?

Asked 5 months ago by KevinC.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer I think these sound better, I have Beats ,apple, etc. much better price.

  Answered 1 month ago by EdwardF

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Q: QuestionHow effect are these at cancelling wind noise when talking on phone call? I have had people say they can't hear me well when I am riding if they call.

Asked 7 months ago by CyclistDurham.

• A:Answer not good for me

  Answered 7 months ago by MONTYVerified Purchase

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Q: QuestionAre there any major differences between these and the Galaxy Buds when it comes to compatibility with a Samsung Galaxy phone?

Asked 7 months ago by Freddy.

• A:Answer I can't say-- but I have owned JLab, JVC, and JBL earbuds of similar price-point and these SONY's are better

  Answered 5 months ago by MitchCumsteenVerified Purchase

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Q: QuestionDo these connect to the PS5?

Asked 8 months ago by KCCarrel.

• A:Answer Hi KCCarrel, thank you for reaching out to us. We are pleased to assist you with your inquiry regarding the WF-C710N earbuds! The WF-C710N earbuds do not have the capability to connect to the PS5 for audio via Bluetooth. However, if you wish to use them with your PS5, you have a few options available: -You can use a third-party Bluetooth USB adapter that plugs into one of the PS5's USB ports. You would then pair your WF-C710N to this adapter. Please note that Sony doesn't guarantee the performance or compatibility of all third-party adapters. -If your television has Bluetooth audio output, you can connect your WF-C710N earbuds to your TV. The audio from your PS5 would then be routed through your TV to your earbuds. https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827211.html Thanks for considering Sony products and we hope this helps clarify things for you! Best regards, Stephanie

  Answered 7 months ago by SonyListens

  
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Q: Questiondo these work with google assistant?

Asked 9 months ago by Metalgear.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

Q: QuestionAre they compatible with ipad 10th generation?

Asked 9 months ago by Earbuds.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

Q: QuestionDo they work one without the other individually.

Asked 9 months ago by Anonymous.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer Yes they do but one of the buds is the main

  Answered 8 months ago by Arod

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Q: QuestionDo these bud's stay in your ear and do they work independently.

Asked 9 months ago by Anonymous.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer They do slip out with sweat if you don’t have the right fit I assume tbh.

  Answered 8 months ago by Arod

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Q: QuestionCan you sleep with these in all night?

Asked 10 months ago by Randy.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer depends on your habits; I've had JBL, JVC, and JLab, and these SONY's stay in my ear better

  Answered 5 months ago by MitchCumsteen

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Q: QuestionDo these not automatically connect to your phone when you pull out of case & put in ear?

Asked 10 months ago by Anonymous.

This question was asked about the related product: Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds - Glass Blue

• A:Answer Hi there, Yes, the Sony WF-C710N headphones should connect to your phone automatically when taken out of the case. To ensure a proper connection, it is advised to use the Sony | Sound Connect app. This app helps in quickly connecting your compatible Bluetooth headphones to your smartphone and allows customization of audio settings. Thanks for choosing Sony. -Aldair

  Answered 10 months ago by SonyListens

  
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