Questions & Answers

Q: Questioncan they be plugged into a receiver or is it only Bluetooth connection?

Asked 3 years ago by petey.

• A:Answer Yes, they come with a nice quality 3.5mm cable in the case. It is 3.5 to 3.5, so if your receiver has 1/4" you will need an adapter.

  Answered 2 years ago by EventHorizon

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello, can I trade in my black Sony 1000mx5’s for the white/light gray version? I realized too late they look way better on me and I’m devastated. I’d be down to pay a little for it it’s just unreasonable for me to pay for a new headset bc of the colorlol

Asked 3 years ago by Janearino.

• A:Answer If you did it within the return period it probbaly would've been no problem.

  Answered 1 year ago by GabrielVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre these good for the daily lifter? I have Jabra earbuds and they fall out with bent over DB rows. Need something that stays. TIA!

Asked 3 years ago by CJ.

• A:Answer They stay just fine, but have no IPX rating, and so sweating in them may result in damage.

  Answered 3 years ago by KellyMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs model WH-1000XM5 compatible with Android phones?

Asked 3 years ago by Bud549.

• A:Answer Yes it is, you can even install the sony headphones connect app to modify the sound they put out.

  Answered 3 years ago by MarcusRVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questiondoes it have transparency?

Asked 3 years ago by yadi.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer These headphones have an adjustable ambient sound mode that allows you to hear the world around you if you choose to, to activate it you press a button on the side of the headphones, and press it again to deactivate it, it can also be set to suppress all noise but voices, all you have to do is download the headphones connect app and you can customize all that and more.

  Answered 3 years ago by MarcusR

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhen I try to connect these headphones they don't have a blue light but instead have a purple light, what does this mean and how can I fix it?

Asked 3 years ago by lexi.

• A:Answer Hi lexi, Thank you for reaching out to us and we do apologize for the inconvenience. May we know if you have successfully connected/paired this headphones to your iPhone with no issue? When pairing and connecting the headphones to Bluetooth devices, the indicator (blue) repeatedly flashes twice in a row and you will hear the voice guidance say, “Pairing”. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. May we contact you to help and get more information? If so, please email the below information to [email protected]: Name: BBY Username: Telephone Number: Model Number: Issue: Hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. Erin

  Answered 3 years ago by SonyListens

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am a drummer and i have a set of WH-XB900N. When i play i generally ‘play along’ and set the headphones to ambient sound. This appears to turn up the ambient sound and that IS my drums. On ‘Ambient Sound’ do all your headsets turn up the outside volume?

Asked 3 years ago by Phillip.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer You should be able to control the sensitivity of the ambient noise in the Sony Headphones App.

  Answered 2 years ago by Tolerable

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan we use these on the PS5?

Asked 3 years ago by Carlo.

• A:Answer I'm not sure the microphone would work, but you can use the audio jack to plug the headphones into your ps5 or ps4 controller.

  Answered 3 years ago by MarcusRVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this a good pair of headphones for gaming?

Asked 3 years ago by Jas5.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer They are primarily designed for music and sound, they don't fully possess the features that some gaming headsets might have, but they do the trick, I can hear someone on the other side of a few walls in a game like siege and know where they are accurately to get them.

  Answered 3 years ago by MarcusR

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI know this is direct competition with the Bose QuietComfort 45, my question is will this work for gaming consoles as well wirelessly like the Bose?

Asked 3 years ago by Will.

• A:Answer Yes* I used them for a while for gaming, the microphone quality is okayish (I have 20 dollar gaming headphones with a better microphone funny enough) and the bluetooth is kinda spotty sometimes. I can't confirm if the bluetooth is better or worse than the Bose however

  Answered 4 months ago by EliCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an IMAC desktop and Samsung phone, can these headphones to connect to both simultaneously?

Asked 3 years ago by Mikelem.

• A:Answer Yes if the option is enable the the Sony Headphones app on your phone.

  Answered 3 years ago by AlexisGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI use my headphones remotely on my computer for work. Sometime I will have a customer who says my voice sounds muffled or my boss says it sounds like I am speaking through my computer speakers. What can I do to improve on this situation?

Asked 3 years ago by Starr.

• A:Answer Make sure you are using the correct input device in sound settings. The microphone on these normally sounds great!

  Answered 1 week ago by N8232

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan a wired boom mic be used with this product.

Asked 3 years ago by Grape.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I pair it to my car audio?

Asked 3 years ago by Test.

• A:Answer Other than being illegal to wear headphones in the car, probably.

  Answered 3 years ago by BiggyBVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionCan I connect these headphones to an audio amp for electric guitar and if so how do they sound connected to an amp set up?

Asked 3 years ago by JoseMejia.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer Very clear... youre getting accurate sound recreation. Just hope your jam sessions dont last too long. Or have really flat ear profiles

  Answered 3 years ago by CherylA

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat power adapter should I be using with this?

Asked 3 years ago by ComicFuel.

• A:Answer These headphones charge with a USB type C cable. A standard phone charger will work fine.

  Answered 3 years ago by AceJones123Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan these be used for PC gaming

Asked 3 years ago by BobT.

• A:Answer That’s depends on if the Bluetooth will connect with your pc otherwise you’ll have to use the aux cable

  Answered 3 years ago by JandroVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDo you offer student discount for it?

Asked 3 years ago by Yizhuo.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer From what I know no but I think the Sony W4 2020 (model) does go on sale often

  Answered 3 years ago by Coldbrewed

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow many decibels from the outside world around you do these block or cancel out? Thanks

Asked 3 years ago by d0x360.

• A:Answer Compared to my triple flanges ear plugged which is rated at about 28 dB. I would say the sound cancelation alone is around 18-24 dB depending on the sound scene.Which is still pretty amazing.

  Answered 3 years ago by SengVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)