A:Answer Thanks for your question, Gene. While it is possible to replace the WH-1000XM5 battery yourself, we recommend that you have them replaced by an Authorized Service Center or Consult your nearest Sony dealer.
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Should you need further assistance, please contact us. Unfortunately, due to the current phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Erin
