Questions & Answers
- Model:
- B09DRX62ZV
- |
- SKU:
- 11911774
Q: Questionwill the batteries from the first generation spot light cam work with the new generation 2k cam?
Asked by riz.
- A:Answer Hi riz. Thank you for reaching out to us with your question. Yes, the Ring Spotlight Cam and Ring Spotlight Cam Pro use the same Ring Rechargeable Battery Pack. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.
Answered by Ring
Q: QuestionCan you use a SIM card with this camera
Asked by Mike.
- A:Answer No but I wish it could. You can download to your phone and save wherever you need to.
Answered by Jeri
Q: QuestionWhat year did this camera come out?
Asked by Lori.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Hi Lori. Thank you for your question today! The Spotlight Cam Pro was released in 2022. The Ring Spotlight Cam Pro feature include, 1080p HD Video with 2k options if device is hardwired powered or plugin powered. The Spotlight Cam Pro also as a built in security siren and built in motion active LED Spotlights. If any additional information is needed regarding your Ring Spotlight Cam Pro please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.
Answered by Ring

Q: QuestionHow can I tell if my ring outdoor spotlite cam is a 3d
Asked by Jake.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Hi Jake. Thank you for your questions today! You can check inside your Ring app to find out which Ring Spotlight Cam you have. Open the Ring app and tap the three lines in the top left corner, tap devices from the list. From devices tap your Spotlight Cam and then tap on Device Health. On the Device Health page you will see the Product name. Our Ring Spotlight Cam Pro comes with the 3D Motion Detection Feature to pinpoint motion and distance to know exactly when and where someone’s stepped onto your property. If any additional information is needed regarding your Ring Spotlight Cam Pro please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Sincerely, Matthew from Ring.
Answered by Ring

Q: Questiondoes this batteries come fully charge and are they ready to use?
Asked by jony.
- A:Answer Not fully charge. I received it 1/2 charge.
Answered by Daniel
Q: QuestionThe solar panel we bought with the Ring Camera has never charged the camera. There is no obstruction and it get well over 4 hours of sun. How do I confirm it is working? This was bought in December 2024 I have had to take the batteries out to charge
Asked by Sclions17.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Not being wise, but make sure the connection is fully inserted. If you go into your settings in the upper right corner, you should be able to see your batteries while the solar panel is in direct sunlight. You should see a little charging emblem. If the batteries get below 50% they never recover from the solar charger. That’s just my Personal opinion.
Answered by Geethanksbestbuy
Q: QuestionI understand that this camera works off of WiFi , I want to mount it outside about 20 feet from my building. My question is what is the range for the WiFi to work on the camera? Thank you,
Asked by John.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Hi John. Thank you for your question. Ideally, your device should be within 20 feet from your router or nearest access point. A good way to test a location before getting the camera is to run a speed test while only connected to the network your camera will be connected to. As a general rule, most Ring devices function best when upload and download speeds are around 2 Mbps or greater. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Sincerely, Matthew from Ring.
Answered by Ring

Q: QuestionCan i add solar power and how to do that to my spotlight cam pro?
Asked by Me.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Hi Me. Thanks for reaching out. Yes, the Ring Spotlight Cam Pro can be connected to a Ring Solar Panel (sold separately). The Ring Solar Panel requires direct sunlight to provide power to Ring devices. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.
Answered by Ring

Q: QuestionI have the ring doorbell would it make sense to put up the ring pro spotlight for the same entrance
Asked by Woody1.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Yes
Answered by Ring
Q: QuestionIs this compatible with Z-Wave?
Asked by DGRANT.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer Hi DGRANT. Thanks for asking! No, the Ring Spotlight Cam Pro is not Z-Wave compatible. It requires high-speed internet and is compatible with 802.11 b/g/n wifi connections at 2.4GHz and 5.0GHz. We recommend a minimum upload speed of 2 Mbps per device. If any additional information is needed regarding your Ring question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. All the best, Nicole from Ring.
Answered by Ring

Q: QuestionHow good is the camera during rainy days or winter?
Asked by Bookgeek.
- A:Answer The unit does not come with a rain cover or shield. I have mine mounted under the eave of the house where it stays dry. Blowing rain might be an issue.
Answered by None
Q: QuestionHi, can the Ring spot light “Pro” be used inside as well? I live in an apartment building and I am placing it outside my door. Please advise. Thank you
Asked by Anonymous.
- A:Answer Yes
Answered by Ring
Q: QuestionI purchased two wireless cameras with solar panels. One of the cameras won’t charge from either solar panel. I have to remove the batteries and charge with USB. Both panels will charge the second unit.
Asked by Bobthefish.
- A:Answer Sounds like a warranty issue - return and replace.
Answered by None
Q: Questioncan i charge the battery with a charger
Asked by battery.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer The kit comes with a usb cable that is used to connect the battery to a USB port. That is how it is charged.
Answered by IdahoComputerTech
Q: QuestionIs it possible turn the spotlight feature off. We would like to have it on only when we are away.
Asked by SecureJoe.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer The system does have different modes that you can pre-program. These modes are easy to use but need to be pre-set for ease of use.
Answered by None
Q: QuestionHow do you change the batteries
Asked by Anonymous.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer turn the bottom off, remove the batteries and recharge them
Answered by DwaineV
Q: QuestionDoes this come with batteries already or do those need to be purchased separately?
Asked by Spotlight.
- A:Answer Hi Spotlight. Good question. The Ring Spotlight Cam Pro comes with one battery but can hold up to two. A second battery can be purchased separately to prolong the time between charges. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.
Answered by Ring

Q: QuestionI think the Pro version can run 2.4 or 5 GHz wi-fi (the Plus version uses only 2.4). Can I choose (like 2.4 for greater distance or 5 for higher speed) or does the device think it's smarter than I am about which bandwidth is right for my situation?
Asked by TW949.
This question was asked about the related product: Spotlight Cam Pro, Battery with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
- A:Answer You choose when you set it up.
Answered by JDGibson
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