Questions & Answers

Q: QuestionDoes the Starlink kit require a monthly service plan?

• A:Answer Yes, the Starlink Standard Kit requires a monthly service plan and is best paired with the Residential & Roam service plans.

Q: QuestionCan I use Starlink anywhere?

• A:Answer Starlink needs a clear view of the sky to connect to satellites.

Q: QuestionHow is Starlink different from other satellite internet services?

• A:Answer Unlike other satellite internet services, Starlink allows for activities like streaming movies, making video calls, and playing online games.

Q: QuestionIs the Starlink kit difficult to install?

• A:Answer The Starlink Kit is designed for easy self-install and comes with everything you need to get online within minutes.

Q: QuestionWhat is the wireless networking standard supported by this Starlink kit?

• A:Answer This Starlink kit supports the Wi-Fi 6 wireless networking standard.

Q: QuestionHow do I manage my Starlink system?

• A:Answer You can manage your Starlink system using the Starlink mobile app.

Q: QuestionWhat would persuade me to convert my Google 1 Gig Fiber set-up that's $70 per month with free service calls, set-up and 24 hr customer service experts when and if I need them?

Asked 1 year ago by WBKIII.

• A:Answer StarLink is intended for rural areas where fiber and other ISPs are not possible.

  Answered 1 year ago by Anonymous

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Q: QuestionDoes Best Buy support the Starlink 30 day full refund return policy?

Asked 1 year ago by SailorGuy.

• A:Answer I just checked, and no. Best Buy's return policy is 2 weeks. As of yesterday I can't get a full refund since the 2 week period ended.

  Answered 1 year ago by DenilsonTVerified Purchase

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Q: Questiondo i still need a internet service like Att or Verizon

Asked 1 year ago by Shiny123.

• A:Answer Whoever said you aren't in a rural enough area if you receive mobile network is not true. We have a mobile network and can still get a mobile hot spot through our carrier, but the service sucks. The only other options where we live is Starlink because we live in the sticks. We literally live down a gravel road in the middle of nowhere.

  Answered 1 year ago by Anonymous

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Q: QuestionWhat is the power consumption?

Asked 1 year ago by Carlos.

• A:Answer Gen 3 Starlink system has an average power consumption of 75–100 watts, which is higher than the Gen 2's 50–75 watts. One Reddit user measured the power consumption of a Gen 3 router, dish, and AC adapter running off a 120V inverter, and found that the power delivered to the Starlink AC adapter averaged around 49 watts, fluctuating from 37 to 61 watts. During a speed test, it hovered for a few seconds around 69 watts. Another user tested the Starlink Gen 3 system in a remote location in Anza Borrego State Park, and found that it used between 48 and 60 watts

  Answered 1 year ago by PopPop

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Q: QuestionIs the router and the modem sold separately

Asked 1 year ago by Bobby.

• A:Answer Your Starlink Kit includes everything you need to connect to the internet including your Starlink, WiFi router/power supply, cables, and base. Based on your specific installation needs, additional mounts and accessories are available for purchase on the Starlink Shop once your Starlink Kit is ready to ship. For more information, check this out: https://support.starlink.com/topic?category=10&category=36

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionI live 200 ft from my granddaughter . Will she be able to use star link too

Asked 1 year ago by KitKat.

• A:Answer Yes, but you will need to extend the network. Either get a 200 ft direct burial shielded Cat5e or higher Ethernet cable and lay it between the buildings or install a point to point wireless bridge such as TP-Link 5GHz CPE210 (2 units). You may need a tech savvy person help you configure the wireless bridge.

  Answered 1 year ago by ronnv

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Q: QuestionWhat is the monthly subscription fee?

Asked 1 year ago by Me.

• A:Answer Depends on what service you sign up for. $120 for home. $150 for roaming.

  Answered 1 year ago by kennaldo

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Q: QuestionDoes Starlink replace all my cable needs?

Asked 1 year ago by MrFixit74.

• A:Answer It can. If you stream everything you’ll be all good. Get this and a Roku and you get all your Netflix, Hulu etc. and regular tv channels. A lot of cable providers also sell a box that you can get that has all of your streaming channels like Netflix and all of your local and regular channels you get on cable. You have to pay for the box which is usually $50-$100 and then you have to pay for a monthly subscription, in my area it’s 24.99, for 70 channels, including locals.

  Answered 1 year ago by Anonymous

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Q: QuestionHow do you know if it will work on your location

Asked 1 year ago by Anonymous.

• A:Answer Download their free setup app for your cellphone, and test your desired dish locations.

  Answered 1 year ago by Anonymous

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Q: QuestionMay I buy the Starlink kit and just shelve it for backup without activating the service?

Asked 1 year ago by Acts2414.

• A:Answer If you buy the kit from a retail store, yes, the kit can be stored until you are ready to activate it. If you purchase the kit through Starlink, it will automatically activate 30 days after the purchase date.

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionCan I purchase my kit in the US, travel to the Caribbean, set it up, and use a US credit card to create my account? I've been informed that the credit card needs a local address to activate or you'll pay the US monthly rate.

Asked 1 year ago by Rick.

• A:Answer This device has a GPS; Starlink knows exactly where you are using your device. If it's on a standard fixed-location plan, it can only be used in the location specified on your account; it will not work anywhere else. I doubt your means of payment is relevant here; ask the Starlink customer service folks what plan you need.

  Answered 1 year ago by DaveDVerified Purchase

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Q: QuestionDoes the router have ethernet port? Or can you connect a wireless router to it ?

Asked 1 year ago by Heyyou69.

• A:Answer Yes, it has 2. I have my VPN hooked to one and google wifi hooked to the other. Once you plug in external router to Starlink router, you no longer have starlink router available. but still need it to control account and dish.

  Answered 1 year ago by Pepsiholic251Verified Purchase

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Q: QuestionWe're looking at being homeless in a van, does this NEED to be mounted on TOP of the van or would it be ok on the dashboard when not driving?

Asked 1 year ago by MexicoMomma.

• A:Answer You need a clear view of the sky. You have to mount it on the top of your trailer or on a pole on the ground when you are not driving. Also make sure there are no tress in close vicinity.

  Answered 1 year ago by IcemanVerified Purchase

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