Questions & Answers

Q: QuestionCan you keep the spot light on the camera on at night to have colored vision?

Asked 3 years ago by jay.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello, Thank you for reaching out to us with your question. The spotlights will be turned on when motion is detected. Colored night vision will only work if there is sufficient ambient lighting. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan this be adapted to support a wireless camera?

Asked 3 years ago by Kasey.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Kase, Thank you for reaching out to us with your question. No, our recorders do not support wireless cameras at this time. Using the Swann Security application, they can be remotely accessed and controlled through one application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan I use CAT5 coaxial cable

Asked 3 years ago by Paul.

• A:Answer Hello Paul, Thank you for reaching out to us with your question. No, the cameras and recorder in this kit will use a CAT5E (Ethernet) cable. If you have not already, please reach out to a member of our support team to help look for something that will fit your security needs. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDo the cameras support 2 way talk?

Asked 3 years ago by BWash.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer No

  Answered 3 years ago by Outdoor

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Q: QuestionWhat add on cameras are compatible with this system?

Asked 3 years ago by JuLY1st.

This question was asked about the related product: Swann - Master Series 4K Upscale, 16-Channel, 10-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello JuLY1st, Thank you for reaching out to us with your question. Please find all compatible models below. Products Compatible With SONVK-876808 SWNHD-875WLB in stock SWNHD-888MSD in stock SWNHD-900BE in stock SWNHD-900DE in stock SWNHD-887MSB in stock SWNHD-887MSFB in stock SWNHD-876MSD in stock SWNHD-886MSD in stock SWNHD-865MSB in stock SWNHD-885MSFB in stock SWNHD-900PT in stock Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionIs this system expandable? Can I add more cameras in the future?

Asked 3 years ago by Logix.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Logix, Thank you for reaching out to us with your question. This recorder supports at most 8 cameras. You can add more cameras to your Swann Security application for remote access and control but they will not record directly onto the hard drive of this recorder. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionWhat is the maximum frame rate for this system?

Asked 3 years ago by Camera5.

This question was asked about the related product: Swann - Master Series Home 8-Channel 4-Camera 4K UHD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Camera5, Thank you for reaching out to us with your question. The frame rate options will vaey on the recording resolutions and camera model. This information is not immediately listed. We would recommend reaching out to a member of our support team and opening a support ticket. Once the needed information becomes available we will get back to you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionI have IP cameras that work with another 6 channel NVR can they be added?

Asked 4 years ago by jesusmft.

This question was asked about the related product: Swann - Master Series 4K Upscale, 16-Channel, 10-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello jesusmft, Thank you for reaching out to us with your question. Swann only tests compatibility with other Swann products. We are not able to confirm if this will work with third-party products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo these have 2 way audio?

Asked 4 years ago by Josh.

This question was asked about the related product: Swann - Master Series 4K Upscale, 16-Channel, 10-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Josh, Thank you for reaching out to us with your question. No, the cameras included in this kit have one-way audio. They are equipped with a microphone for listening. We would recommend looking into our other NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo the cable's for each camera come with the purchase, and if so what length is provided?

Asked 4 years ago by PA1981.

This question was asked about the related product: Swann - Master Series 4K Upscale, 16-Channel, 10-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White

• A:Answer Not 6 feet... The cables are 60 feet each.

  Answered 3 years ago by Anonymous

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Q: QuestionIs there software available to view a live view on Desktop PC? Is there continuous video recording or just motion detect?

Asked 2 years ago by Mike.

• A:Answer Hello Mike. Thank you for your question. The Swann Security App is only for use on the Android/iOS Platforms. Hope this helps. LV - Swann Team,

  Answered 2 years ago by Swann

  
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Q: QuestionCan you add a couple of wireless cameras to the 8 channel system? Or a camera-doorbell (wired or unwired)?

Asked 3 years ago by Julia.

• A:Answer Hello Julia, thank you for your question. You can install wireless cameras or a doorbell in the same location as your wired system. However they work independently without the need to be connected to a DVR/NVR system. You will still have the ability to view all of your devices remotely using the same Swann Security App. Please check out our website to view our full range of wireless series and doorbells. Hope that helps. - LV, Swann Team

  Answered 3 years ago by Swann

  
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Q: QuestionIs the Hard Drive replaceable or upgradeable with a different Hard Drive?

Asked 3 years ago by Dharmender.

• A:Answer Hi Dharmender. Yes, if you wish to you could replace the hard drive with a larger capacity one, up to a maximum of 6TB. We would recommend purchasing a surveillance-grade drive from a reputable brand as these NVR's do a large amount of read and writing each day. Please note however that opening up the case to replace the hard drive may void the warranty. -SD, Swann team

  Answered 3 years ago by Swann

  
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Q: QuestionIs the Swann Security system manufactured and made in America? If it is not, then what country is it made in?

Asked 3 years ago by DanLT.

• A:Answer @swan I would pay more for an American made product!

  Answered 3 years ago by Anonymous

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Q: QuestionRegarding "Swann - Master Series 8-Channel, 4-Camera, Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System" What is the Swann model number for this unit and can you provide a link to the user manual please?

Asked 3 years ago by KarenT.

This question was asked about the related product: Swann - Master Series Home 8-Channel 4-Camera 4K UHD Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Tapper1, Thank you for reaching out to us with your question. This model can be found at the link below. https://us.swann.com/swnvk-876804/ Please scroll to the bottom of the page and here you will find a section listed as "Downloads". This will be all the user manuals for the product. If you have any issues, please reach out to a member of our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/hc/en-us Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: Questioni got this system last nov 2022 and recently 1 camera lost signal, i tried all help from google but still doesn't help to bring back 1 camera video signal...what should i do.

Asked 2 years ago by phongly.

This question was asked about the related product: Swann - Master Series 8-Channel 8 Camera, 4K UHD Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Put the entire system in the junk and buy something else.

  Answered 2 years ago by ArloVerified Purchase

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Q: QuestionHow many days playback does this system offer? And do you have any other systems with longer amounts of play back days? Thanks

Asked 3 years ago by DeeWat63.

This question was asked about the related product: Swann - Master Series 4K Upscale, 16-Channel, 10-Camera, Indoor/Outdoor PoE Wired 4K 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello DeeWat63, Thank you for reaching out with your question. Our Master-Series 4K HD 10 Camera 16 Channel NVR Security System allows you to enjoy local recording onto the massive 2TB hard drive with no fees ever, store months of recordings before it starts saving over older footage. Recording may vary depending on the amount of movent detected by your camera, sensitivity, and motion or continuous recording settings. Additionally, this device can support up to a 6TB hard drive size. Please let us know if we can be of further assistance. Thank you, LV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan I upgrade the HDD ?

Asked 3 years ago by Brahmdutt.

• A:Answer Hello Brahmdutt, Thank you for reaching out to us with your question. This recorder supports an upgrade of the hard drive of up to 6 TB internally. For more information, contact a member of our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/hc/en-us Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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