Questions & Answers
- Model:
- SWWHD-PTCAM-US
- |
- SKU:
- 6013308
Highly rated by customers for: Picture Quality
Page Showing 1-13 of 13 questions
Q: QuestionWill this camera record like a video. I want to record a pool tournament.
Asked by Bhuck.
- A:Answer Yes. It will record video footage as long as you have enough space for the entire length of your tournament. You can choose the settings to only record motion detection or you can choose to have it just record regular video.
Answered by 2FrozenPolarBears
Q: QuestionWill this: ___Allow me to automatically save motion detected videos to a local network drive? ___Alert me either txt or email when motion is detected? ____PS... No Cloud use wanted! If not do you have a model(s) that will satisfy? Thanks
Asked by Rb.
- A:Answer Hello Rb, Thank you for reaching out to us with your question. Using the AlwaysSafe application for IOS/Android devices, you will receive push notifications when heat or motion is detected. Unfortunately, this can not automatically save motion detected videos to a local network drive. We currently do not have a wireless option that will fit your security scenario. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionWhat is the tilt range on this item? I need a camera that can tilt down to the base of the unit. Thank you!
Asked by Mercycat.
- A:Answer Hello. Thank you for reaching out to us. The pan rotation for this unit is 355° and the tilt rotation is 105° and will be controlled using the application on your phone. This item will not tilt down into the base of the unit. Please let us know how we may further assist you, Thank you. Swann Customer Support Please let us know how we may further assist you, Thank you. Swann Customer Support
Answered by Swann

Q: QuestionCan’t remember my password
Asked by Charliecook.
- A:Answer Please contact our technical support team. they are able to reset the password for your unit. they are open 24/7. 1800 627 2799 option 2.
Answered by Swann

Q: QuestionCan the camera use a bigger sd card? How long does a 16 sd card record?
Asked by Hideaway.
- A:Answer I have 2 of this camera. On one, I have 128 GB Micro SD Card. On the other, I have 64 GB Card because it would not take 128 GB. So, I put 64 GB instead. 128 GB would record 14 days. 64 GB would record about 10 days. These 2 cameras I have are recording 24/7. There is no cloud recording.
Answered by Coco
Q: QuestionI need something to keep watch on basement flooding to catch it before it floods.
Asked by Jean.
- A:Answer Hello Jean, Thank you for reaching out to us with your security need. This can be used full when mounted to review the basement. Using the motion sensor on the camera you can receive a push notification to inform you when the water is accumulating. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionCan you use this without Wi-Fi? Does Swann have any other model that does not require Wi-Fi? I don't understand why we need Wi-Fi just to use this.
Asked by 1HeadLessDwarfman.
- A:Answer It requires Wi-Fi to work otherwise, it will not. I don't know if Swann have other products that do not require wifi but unfortunately this one does.
Answered by BlueberryPie
Q: QuestionI purchased this ,cant get to work, qr scanner wont read it, I did download the always safe app, can't get it to work, The prob I have is that I do have a track phone, 5 yrs old, android, lgl52vl android version 5.1.1. I cant get it to access my router be
Asked by prophead.
- A:Answer Try to use the light while scanning. It makes the QR code easier to read.
Answered by BlueberryPie
Q: QuestionCan you view on your smart phone only when the phone is on the same wifi network ad the camera,or would it still work from work on a cell signal
Asked by Dano.
- A:Answer Hello, thank you for reaching out to us. You can remotely access this unit using your mobile device on both a Wi-Fi connection and your cell signal. The devices do not need to connected to the same Wi-Fi network in order to be remotely accessed. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
Answered by Swann

Q: QuestionIs it autovolt or only works with 110V power source?
Asked by arbiey.
- A:Answer Just with 110 v power
Answered by Perea
Q: QuestionDoes this need to be plugged in all times to work or is it battery operated/rechargeable?
Asked by Anonymous.
- A:Answer Yes, the camera must be plugged in for power at all times to work.
Answered by CommunityAnswer
Q: QuestionCan I use this outside in a covered dry porch?
Asked by Baxton.
- A:Answer We do not recommend keeping the camera out side. Humidity, dirt, or other elements may penetrate the camera.
Answered by Swann

Q: QuestionWill the camera function in temperatures below freezing. Can it be used inside a "winterized" cottage that has electrical power.
Asked by UpNorth.
- A:Answer The camera is designed for indoor use only. Room temperature is a term used to describe normal indoor temperature. Below freezing and winterized are both outdoor terms. Therefore, you shouldn't do it because you might damage your device. It was not designed for outdoors. Outdoor elements include, rain, extreme temperature cold or hot, extreme brightness from sun, excessive wear and tear from corrosion, Rodent damage, theft etc it is important to protect the device from these elements because it was not designed to protect itself against these elements. There should be no expectation of protection against these elements because it was not designed to be used or tested in these conditions.
Answered by BlueberryPie
Page 1, Showing 1-13 of 13 questions
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