Questions & Answers

Q: QuestionWhat is the maximum night vision distance of this camera?

• A:Answer This camera has a night vision distance of up to 130 feet.

Q: QuestionCan I use voice commands with this camera?

• A:Answer Yes, you can use voice commands with this camera via Hey Google, Chromecast, Google Home Hub, or Alexa devices.

Q: QuestionDoes this security camera have two-way audio?

• A:Answer Yes, this camera offers two-way audio communication.

Q: QuestionIs this camera compatible with other Swann products?

• A:Answer Yes, this camera can be added to your Swann Professional NVR-8580 Series 4K wired PoE security system.

Q: QuestionWill this camera work with the enforcer eight channel, four camera set that I have already bought? Not sure if I would get the true 4K image.

Asked 4 years ago by Jeff.

• A:Answer Hello Jeff, Thank you for reaching out to us with your question. For us to confirm compatibility, we will need the exact model number of your recorder. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHi: will this system replace my existing Swann DVRx-4900 with using the existing wiring that is already in place?

Asked 2 years ago by Jim.

• A:Answer Swann customer service ( 1-800-627-2799) just told me they are no longer supporting this system and do not have any products to support it or that will use same cameras, nor are they offering discounts to customers who purchased this system. Considering they did not notify customers with this device, I will never buy anything manufactured or sold by Swann again.

  Answered 2 years ago by SwannFormerCustomer

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Q: QuestionIs the SWNHD-900BE-US compatible with the SWNVK-1685808 NVR system?

Asked 10 months ago by BBRV1.

• A:Answer Hello SWNVKOWNER. Yes, the two products you mentioned are compatible. Here is a full list of our compatible products: https://cdn.swann.com/media/wysiwyg/docs/swann-camera-compatibility.pdf. Hope this helps. LV - Swann Team

  Answered 10 months ago by Swann

  
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Q: QuestionHello, I have my Samsung NVR Model SRN473S, i want to fix compitable PTZ Camera with my NVR any one can advice me which PTZ can work with NVR. Regards

Asked 2 years ago by SHEIKH.

• A:Answer SHEIKH. Thank you for your question. We are unable to know if our products will work with other systems as we are unaware of their functionality or pertaining software. Swann does not recommend or provide support for third-party products, over which we have no control in its use or design. Hope this helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionI have installed a mesh WI-FI system with an extra extender in my garage, but still have weak signal to my SimpliSafe outdoor camera mounted outside my cement block build garage. Will a Swann camera with PoE integrate with SimpliSafe?

Asked 2 years ago by ZydecoJim.

• A:Answer Hello ZydecoJim, Thank you for reaching out with your question. We are not able to confirm if these two products would be compatible. Swann only tests test our own brand’s products and their pertaining software. For further assistance, you can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ For real-time support, check the number below 1. USA & Canada: 1800 627 2799 2. Australia: 1800 788 210 3. United Kingdom: 0808 168 9031 Your feedback is important to us. LV-Swann Team Thank you, LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionDoe this work on its own? I only need one camera and wasnt sure if I need a larger system to add this on to or if I can just purchase this as my singular camera?

Asked 3 years ago by Clyde.

• A:Answer Hello Clyde, Thank you for reaching out to us with your question. This camera will require a hardwired connection to a compatible Swann recorder. Swann offers wireless security solutions or stand-alone solutions that may better suit your needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionWhat the id number for this camera cant find model or QR code on camera?

Asked 3 years ago by jayr.

• A:Answer Hello jayr, Thank you for reaching out to us with your question. The model number for this camera is SWNHD-900BE-US. The camera QR code can be found on the base or side of the camera. Please reach out to our support team directly if you require further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionIs the Swann Pro Enforcer camera compatible with my Samsung NVR model # SRN-473S, which supports the same features as this Swann POE camera?

Asked 3 years ago by Thom.

• A:Answer Hello Thom, Thank you for reaching out to us with your question. Swann only tests compatiblity with other Swann prodcuts. We are not able to confirm if this will work with third party products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan I add the swnhd900be camera to my master 876808 security system. My NVR is 8580. Does 8580 NVR have settings that would control siren and 2 way conversations. Thanks

Asked 4 years ago by Rick.

• A:Answer Hello Rick, Thank you for reaching out to us with your question. No, this camera must be connected to a compatible Swann Wireless NVR. Our wired systems do not take wireless camera connections. Please let us know how we may further assist you, Swann Customer Support

  Answered 4 years ago by Swann

  
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