A:AnswerHey there,
The battery for the FLEET is replaceable. We do not currently have batteries for sale however we hope to in the future. Let us know if you have any other questions we're here to help.
A:AnswerHi there, Your SWFT e-bike will come partially pre-charged. This is due to transport regulations and safety. Before your first ride, we recommend giving your e-bike battery a full and complete charge. Make sure your battery indicator light on your charger reads green before you disconnect your charger and take your first ride.
The FLEET's charging time is around 6 hours.
To help prolong your battery life, we recommend you charge your battery when the battery level on your display reads at around 25%. We do not recommend letting your battery drain to 0% too often to avoid causing battery strain. Another great way to help extend the battery's lifespan is to avoid over-charging the battery. Make sure to charge your e-bike according to our recommended charge times, and disconnect when the charging indicator turns green to show you that your e-bike battery is fully charged.
Don't forget to register your ride using the link provided below to ensure that your battery is covered under the 12 month warranty. Let us know if you have any more questions, we're here to help!
https://rideswft.com/pages/warranty-registration
A:AnswerHey there!
We're glad to hear that you're interested in the FLEET. Like any other bike, it will take practice to learn how to ride however this e-bike offers great features like pedal and throttle assist.
A:AnswerHey! The weight limit for the FLEET is 265 lbs. As long as the rider is under the maximum weight load there will be no effect on the mileage. Let us know if you have any other questions!
A:AnswerHey there! You can ride your FLEET in any temperature. Your e-bike can be ridden in the snow however any damage that may occur due to riding in inclement weather conditions will void your warranty.
A:AnswerHey there! We're currently working out contract details with our friends at Velofix for at-home assembly services and should have an update within the next couple of weeks. In the meantime, please reference our FLEET how-to assemble video here and visit your local bike shop if you have any questions. If you purchased from Best Buy, Geek Squad is also a great resource.
A:AnswerYes! All e-bikes come with a warranty after you register your ride. You can find more details on our website here: https://rideswft.com/pages/warranty-registration.
A:AnswerHi there! We recommend reaching out to Sonoma Clean Power to confirm which ride may be eligible. Please let us know if you have any questions about the products themselves. We're here to help!
A:AnswerThe bike does not recharge itself, however you can ride 37 miles on just a single charge. We recommend fully charging the battery before use. Let us know if you need anything else!
A:AnswerHey there! The FLEET wasn't designed to hold rear racks, however we'll definitely keep this in mind as we're developing more product in the future so stay-tuned for updates from us.
A:AnswerI understand that no Li-ion battery comes fully charged, but usually they come partially charged. When I say 2 flat tires I dont mean uninflated. I mean there were snake punctures in the tubes and I ended up having to repair both of them. The battery still hasnt held a charge even after charging
