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22 Questions & 145 Answers
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  • Question
    Does it works for window 10?   (10 Answers)

    By Peter June 6, 2016.

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    • Best 
      Answer

      unfortunately it does not

      By Aomeszaga June 26, 2016.

    • Question
      is there any SATA cable included with this product?   (10 Answers)

      By lpaddict August 2, 2016.

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      • Best 
        Answer

        This is a docking station. It comes with a USB cable to connect it to a PC. It does not include a SATA cable. You will not need a SATA cable to use a drive since the drive will snap straight down into the dock provided the drive is standard SATA. I hope this helps.

        By DataFuse October 13, 2016.

      • Question
        i may have lost my power supply and there are no specs available online for what it could be. Could somone tell me the Voltage and amperage of the supplied power adapter.   (5 Answers)

        By merizumo June 2, 2016.

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        • Best 
          Answer

          Output power of power adapter is 12 Volt DC 3 Amp

          By Thermaltake USA Customer service June 3, 2016.

        • Question
          Can I use this to transfer files from a hard drive that was removed from a bad PC and transfer those files to a new pc?   (10 Answers)

          By Anonymous April 29, 2016.

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            Answer

            So long as the file system is intact and the drive is not physically damaged, you should be able to pull data from the drive. If the drive is damaged, or the tables are corrupt, please leave data recovery to an expert.

            By Jay96 May 3, 2016.

          • Question
            This Thermaltake - BlacX Duet Hard Drive Enclosure Docking Station holds 2 SATA HD's . Can I copy from one HD to the other to make a backup HD?   (10 Answers)

            By TECH2 May 23, 2016.

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              Answer

              Dear Customer, You can drag and drop the data from one HDD to other. If you try to clone the HDD. You will need 3rd party cloning software. Best Regards, Thermaltake USA Customer service Toll free: 1-800-988-1088 M-F 9:00AM ~ 5:30PM (P.S.T.)

              By Thermaltake USA Customer service May 23, 2016.

            • Question
              would my windows 10 pc detect this as a normal hdd if i bought this and a hard drive? idk if my specs are needed but they are intel core i7 3770 16gb ram amd radeon r7 370 graphics card (i think its msi) also would i be able to install games   (10 Answers)

              By jamie July 2, 2016.

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                It reads the drive as external drives. Even if you do install games on the drive, it will read very slowly since it is limited by the USB speed.

                By Sponge August 22, 2016.

              • Question
                Is this capable of cloning drives 1 to 1 that are set up in a RAID Array (i.e.: Drive 1 of the array to a new drive, then repeat for drive 2) and have the new drives work like the original drives from the RAID Array?   (5 Answers)

                By JohnT May 27, 2016.

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                  Yes, you can do a 1-1 block level or partition level clone with this. It's all dependant on your software though. Clonezilla or ghost should handle that.

                  By Hugenerd April 18, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Plus Member
              • Question
                Is this device backwards compatible with USB 2.0?   (10 Answers)

                By Stan April 6, 2016.

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                  Answer

                  Yes, I have plugged it into the 2.0 and a 3.0 USB port it worked equally as well on both the 2.0 is just not as fast is about the only difference if I wasn't out to get optimum speed I would not have noticed it was on the 2.0 as it functions just the same as it does on the 3.0 port.

                  By steve1871 April 8, 2016.

                • Question
                  How do I know if my hard drive is compatible or SATA?   (1 Answer)

                  By Kkaz September 8, 2017.

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                    Answer

                    Any relatively new hard drive will be SATA. This format has been around for some time now. However, to be sure, note the connections: SATA has two small cables that connect it to a computer. The older style had one long connector and a smaller power connector.

                    By BillH September 8, 2017.

                    • Verified Purchaser
                    • My Best Buy® Member
                • Question
                  What is the difference between model ST0014U-C versus model ST0014U-D?   (1 Answer)

                  By Howdy2017 January 12, 2017.

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                    Answer

                    D model is USB and ESATA, C model is USB only

                    By Hugenerd April 18, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Plus Member

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