Questions & Answers

Q: QuestionWhat is the field of view for this dash cam?

• A:Answer This dash cam has a 156-degree wide-angle view.

Q: QuestionWhat is the benefit of the HEVC format?

• A:Answer The HEVC format compresses high-resolution video files 1.7 times more efficiently than the AVC format, minimizing video file size while still retaining the original video quality.

Q: QuestionDoes this dash cam have parking surveillance mode?

• A:Answer Yes, this dash cam offers parking protection against potential mishaps and hit-and-runs by capturing footage when an impact or motion is detected.

Q: QuestionHow does the Energy Saving 2.0 feature work?

• A:Answer Energy Saving 2.0 only records footage triggered by impacts, allowing the dash cam to reduce its power consumption and remain in Parking mode for a longer duration.

Q: QuestionWhat type of image sensor does this dash cam use?

• A:Answer This dash cam uses a 5.14MP Sony STARVIS image sensor.

Q: QuestionCan the Thinkware Q-1000 be removed from it’s attach point each night?

Asked 2 years ago by Dennis.

• A:Answer Hello Dennis! You can remove the Q1000 front the mount each night or whenever you need to do so!

  Answered 2 years ago by Thinkware Product Expert

  
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Q: QuestionI've entered 5 different vehicles, and it's said it doesn't fit any of them. So, what vehicles does it fit?

Asked 3 years ago by BradC.

• A:Answer Hello there, We are sorry for any miscommunication. All Thinkware cameras are a universal fit, therefore the Q1000 can fit in any make or model vehicle with no issue!

  Answered 3 years ago by Thinkware Product Expert

  
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Q: QuestionWill the camera run down my car battery when parked

Asked 11 months ago by Lisa.

• A:Answer Hello! It will not drain the battery of the car since the dash camera have a battery protection feature. You can check this link for information about batter protection or voltage cut-off: https://support.thinkware.com/hc/en-us/articles/360036477613-Battery-Protection

  Answered 10 months ago by Thinkware Product Expert

  
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Q: QuestionI set iOS App language to English but some errors are still in Korean.How do I play videos on the App? I keep getting "Cannot Open" (with a blue link in Korean).

Asked 1 year ago by EDSCI.

• A:Answer Hello! Have you tried uninstalling/reinstalling the application? If not, you can reach out to us via email or phone at [email protected] or 1 (844) 865-9273 so we can assist you further. Thank you!

  Answered 1 year ago by Thinkware Product Expert

  
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Q: QuestionAre videos only saved in small clips? Fore example, if i want to see what happened during an incident of 5 minutes, can I watch it continuously or do I have to watch multiple clips.

Asked 1 year ago by Rob.

• A:Answer The videos are recorded in one minute increments, but play back sequentially pretty smoothly in their PC View app if you give it plenty of time to load gps coordinates before playing any of the videos.

  Answered 1 year ago by DavidSVerified Purchase

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Q: QuestionWhat is the resolution of the rear camera?

Asked 1 year ago by Anonymous.

• A:Answer choice between QHD 30 FPS or lower resolution FHD 60 FPS

  Answered 1 year ago by DavidSVerified Purchase

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Q: QuestionIs the hardwire kit included?

Asked 1 year ago by HaiT.

• A:Answer Hello, it should be included in that bundle, at some point it is better to check with the shop to verify the item included

  Answered 1 year ago by Thinkware Product Expert

  
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Q: QuestionWill the rear camera be inside the car or outside?

Asked 1 year ago by Anonymous.

• A:Answer The main camera sits inside the vehicle looking out the front windshield while the rear looks out the rear window.

  Answered 1 year ago by AlyssaEdenVerified Purchase

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Q: QuestionHi, Since the package includes the 12V power cable, Why would I need the Hardwiring kit sold separately? Is the Hardwiring kit needed for installation?

Asked 2 years ago by jeanna.

• A:Answer For parking mode.

  Answered 2 years ago by RobertMVerified Purchase

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Q: QuestionIs the Q1000 rear cam compatible with the U1000 dash cam ?

Asked 2 years ago by Helix21.

• A:Answer Hello there! The Q1000's rear camera is different from the U1000's. Both cameras have their rear cameras.

  Answered 2 years ago by Thinkware Product Expert

  
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Q: QuestionThe hardwire rear camera cable is or is not included or is the rear camera wireless?

Asked 2 years ago by 123rick.

• A:Answer It's wired

  Answered 2 years ago by MrJackoVerified Purchase

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Q: QuestionIs there a list of compatible radar units, given it has a radar port on it?

Asked 2 years ago by ElizabethR.

• A:Answer Hello Elizabeth, The Q1000 is only compatible with the Thinkware Radar option. You cannot use a third-party radar. Thank you!

  Answered 2 years ago by Thinkware Product Expert

  
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Q: QuestionIs there any password or PIN required to erase the dashcam's memory card? There's a Format button on the front facing camera which would make it easy for anyone to erase the memory card.

Asked 3 years ago by scottcornelius.

• A:Answer Hello there, there is no Pin to format the dashcam's memory card. You can format the SD card by pressing the format button or formatting through a PC or MAC.

  Answered 3 years ago by Thinkware Product Expert

  
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Q: QuestionDoes it include the hardwire kit?

Asked 2 years ago by Becca.

• A:Answer Hello there! The package includes the 12V power cable. Hardwiring kit can be purchased separately!

  Answered 2 years ago by Thinkware Product Expert

  
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