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Questions & Answers

Your price for this item is $399.99
Page Showing 1-20 of 26 questions
  • QuestionWhat is the battery runtime?

    • Answer The maximum runtime of the battery is 35 minutes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the dustbin capacity?

    • Answer The bin capacity is 0.21 gallons.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the weight?

    • Answer The product weight is 9.48 pounds.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the floor washer have a self-cleaning mode?

    • Answer This floor washer offers hands-free maintenance with a self-cleaning mode.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the floor washer be used on different types of floors?

    • Answer This floor washer is compatible for use on multiple surfaces.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of filter does the vacuum cleaner use?

    • Answer This vacuum cleaner uses a paper filter.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the difference between this product and the Floor One S5 Extreme (Model:FW101900US, SKU:6498058)? Are the replacement parts (roller and filter) compatible?

    Asked by Anonymous.

    • Answer Dear customer, the differences between this product and Floor One S5 Extreme are as follows: The Cleaning Path Width is different, S5 Extreme is 10.1 inches and Floor Washer Pet is 9.2 inches. Floor Washer Pet's machine is lighter in weight. Their filter types are different, S5 Extreme uses HEPA, and Floor Washer Pet uses paper. The replacement parts (roller and filter) are not compatible.

      Answered by Tineco Support

  • QuestionWhat is the suction power of the product?

    Asked by Anonymous.

    • Answer I don’t have an exact numerical value for the suction power, but can say that it cleans well even with the messes created by our 2 children and 4 legged friend. Emptying the dirty water tank is always surprising to see the amount of dirt that this thing gets rid of even with consistent use.

      Answered by user616421

  • QuestionIs this model discontinued? What are the replacement roller and filter?

    Asked by Anonymous.

    • Answer Thank you so much for choosing Tineco! Regarding the availability of the model and its replacement parts, we recommend contacting our dedicated Customer Support team for the most accurate and up-to-date information. They can confirm the current status of your model and check the real-time stock for the specific replacement rollers and filters you need. Please reach out to them at [email protected]. Our team will be happy to assist you and provide you with the appropriate purchase instructions for the correct parts. Please let us know if you have any further questions or concerns.

      Answered by Tineco team

  • QuestionCan cleans ander the beds

    Asked by Ricardo.

    • Answer Not really, the stick portion of the vacuum can’t go all the way to the ground without the head of the vacuum tilting as well which results in the spinning head not touching the ground and not being able to clean effectively.

      Answered by user616421

  • QuestionCan it be used on carpets?

    Asked by Reality.

    • Answer Thank you so much for choosing Tineco! Tineco floor washers use only indoors, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Important: Please be careful not to run over loose objects or the edges of area rugs. Stalling the brush roll may result in premature belt failure. Please let us know if you have any further questions or concerns.

      Answered by Tineco Support

  • QuestionIs this LCD or led screem

    Asked by Ricardo.

    • Answer Thank you for choosing Tineco. This model has an LCD screen. If you have any further questions or concerns, please let us know. Thank you for your understanding and for choosing our product.

      Answered by Tineco Support

  • QuestionDoes this vacuum also clean on area rugs?

    Asked by Catherine.

    • Answer Thank you for reaching out to us regarding the capabilities of our vacuum cleaner. Our floor washer is designed for use only indoors, on non-carpeted floor surfaces such as vinyl, tile, sealed wood, etc. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure. For cleaning carpets, we recommend considering a Tineco carpet cleaner for optimal results. If you have any further questions or need assistance, please don’t hesitate to contact us.

      Answered by Tineco team

  • QuestionWhat solution does this model use?

    Asked by Bree.

    • Answer This model uses the cleaning solution from our Floor One range.

      Answered by Tineco Support

  • QuestionDo you have 220 volts available?

    Asked by Luciano.

    • Answer Thank you very much for your inquiry. We are pleased to inform you that the Floor Washer Pet 5 Series you inquired about is indeed compatible with 22V voltage. You can use it with confidence. Please do not hesitate to contact us if you have any further questions or concerns.

      Answered by Tineco Support

  • QuestionWhat is the manufacture’s warranty?

    Asked by Gerry.

    • Answer Thank you for your inquiry about our warranty policy. At Tineco, we are committed to providing our customers with high-quality products and excellent service. Our products come with a limited warranty that covers manufacturing defects for 2 years from the purchase date. To learn more about our warranty policy, please visit our support page at https://us.tineco.com/support/process-a-warranty/ . If you need to file a warranty claim, you can fill in the form directly on this page. Thank you for considering Tineco for your needs. We look forward to serving you.

      Answered by Tineco Support

  • QuestionDoes it work on carpet/ rugs?

    Asked by Koop.

    • Answer Dear customer, our machine is suitable for leveling hard floors. It is a floor scrubber and therefore not suitable for carpets. We have a carpet series machine designed specifically for use on carpets, which you may consider.

      Answered by Tineco Support

  • QuestionDoes this work on carpet?

    Asked by Fidiy.

    • Answer Yes short pile

      Answered by simred

  • QuestionCan I use this on vinyl plank flooring?

    Asked by Jazz.

    • Answer Yes!!

      Answered by JeffF

  • QuestionIs this vacuum mop and clean it’s self at the same time ? Or after cleaning it’s clean it’s self

    Asked by Violet.

    • Answer It cleans after you finish mopping, and return it to the charging base.

      Answered by JeffF