“Can't get my new DVD player to work. Drawer will not close and no icon come up on my computer screen. Have a MacBookAir. Just received myExtrnal drive with uSB 3.00. No icon comes up on my MacBook Air and I cannot close the drawer that hold the DVD. What to to”

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• Try connecting to a different USB port. Ensure that the drive is not damaged by connecting onto a different PC. IF the issue still persists try restarting your mac and check if it works.

  Answered by Kumars85 9 years ago

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• Format the drive if you are using a Mac ... Make it a fat32

  Answered by Shopper15 9 years ago

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