Questions & Answers

Q: QuestionI am making an office space for people to work while their kids are at daycare. Could this handle 10 to 15 people using WiFi to do wfh things and have range to cover a large horse barn?

Asked 1 year ago by Office1.

• A:Answer If you have more than 1 tower, then yes. The problem you're going to have, however, is if the kiddos are moving from one area to the other, they are going to be falling out of the range of one tower, and randomly connecting to another tower in another area. This might be problematic with children randomly losing WiFi signal and losing their minds, lol. You might think that 1 tower will be more suitable, but one tower won't give you that much range. I will suggest that one tower in a designated area will support about 12-15 devices at once. I can say that because I have a similar setup myself.

  Answered 1 year ago by MiaWVerified Purchase

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Q: QuestionIf I want to purchase another satellite at a later date, will I need to just plug it into an electric outlet to sync with the main router, or is there a complicated setup? if yes, should I buy a multi pack together?

Asked 1 year ago by RJ.

This question was asked about the related product: TP-Link - Deco XE75 Pro AXE5400 Tri-Band Mesh Wi-Fi 6E System (1-Pack) - White

• A:Answer Yes, it will allow you to plug whatever ISP you use as an internet connection without configuration. I would recommend having it run the speed test with the new system to allow it to manage the connection throughput. I bought the 3 part set so cover 3200sq/ft two story home. v/r Jerry

  Answered 1 year ago by JerryM

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Q: QuestionDoes it require a subscription to keep the firewall updated?

Asked 1 year ago by Techie.

• A:Answer Good question, what you get is an app on your cell phone that helps you configure and manage the new network. You need a profile, but not a subscription unless you want to subscribe to their "Homeshield" service ( I do not). I was able to perform a firmware update without paying for a subscription. I rely on a software firewall courtesy of my cybersecurity software not related to Deco (which does have a subscription) Hope this helps..

  Answered 1 year ago by MikeMVerified Purchase

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Q: QuestionI have Verizon 5G wifi which uses dynamic IP addresses which causes location problems for my Hulu Live TV. Will this give me a static IP address to correct this?

Asked 2 years ago by Jeff.

• A:Answer Hi! If you're referring to your WAN IP address (the Internet-facing IP address supplied by your Internet service provider), then no. That IP is supplied and controlled by your ISP. The Deco cannot override that. However, if you are referring to the local IP addresses assigned to each device within your home network, you can configure IP address reservation, or DHCP reservation using the Deco app.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionDo the satellites have Ethernet ports? Also, can you prioritize devices?

Asked 2 years ago by HappyBuyer.

• A:Answer Yes, each node is identical in terms of hardware. Only during setup is one designated as the Main Deco. Yes, you can use the QoS feature offered by the Deco Mesh System to prioritize device bandwidth.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionWould only one of the devices require a patch cord connection to the internet modem or would all three. It's not clear to me how if only one has a direct cat6 connection to the modem how the other two are receiving a communications.

Asked 2 years ago by CBNC.

• A:Answer Hi! Yes, only the main Deco node needs to be wired via Ethernet to your existing Internet source. The remaining nodes connect via Mesh Wi-Fi.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionI have a guest house on my property that is approximately 60 feet away from my home. Will I be able to get WiFi with a distance of 60-70 feet away from my primary residence?

Asked 2 years ago by Anonymous.

• A:Answer It should work, but it'll depend on the materials the buildings are made of. If everything is stucco and old school plaster the signal might not be strong enough.

  Answered 2 years ago by HAP135Verified Purchase

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Q: QuestionDoes this mesh network support VLAN tagging on SSIDs?

Asked 2 years ago by NetworkingDude.

• A:Answer No. The Deco XE75 Pro does not support VLAN tagging on SSIDs.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionIs this mesh system compatible with Google Fiber? Or are Google Fiber customers forced to use a Google mesh system?

Asked 2 years ago by netgear10.

• A:Answer Yes it is compatible with Google fiber or any other internet service. It plugs into the modem of your supplier. You still need the modem that all suppliers include with their service.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this unit support any VPN configuration? Either VPN Client or Sever?

Asked 2 years ago by Gabriel.

• A:Answer Hi! Yes, both VPN Client and VPN Server features are available via the Deco app. Please ensure your Deco app and Deco firmware are fully up to date for the latest features and optimizations.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionHey, I currently have a Verizon router in the basement and an extender in living room. If I buy the 3 pack for AXE5400, can I discard my current extender? Also, do I connect the main Deco node to router or directly to Verizon box.

Asked 2 years ago by Mikey0620.

• A:Answer Mine connects directly to the modem, I have the other two hardwired to my switch everything works great

  Answered 2 years ago by Amigaman68Verified Purchase

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Q: QuestionWhat is the difference between WiFi6 and WiFi6E? Is one better? If so which would I need for gaming?

Asked 2 years ago by Bren.

This question was asked about the related product: TP-Link - Deco XE75 Pro AXE5400 Tri-Band Mesh Wi-Fi 6E System (1-Pack) - White

• A:Answer Wi-Fi 6e is a better version of Wi-Fi 6. Wi-Fi 6e gives you access to the 6Ghz band (little to no electronics use the band). You would see some speed and latency improvements. if you have a device that supports Wi-Fi 6e, you can use the 6Ghz band and that could really help with keeping a low latency for gaming. Both Wi-Fi types are great. You would likely see better performance from either type.

  Answered 2 years ago by Josh

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Q: Questionwill this work with xfinity 5G

Asked 2 years ago by dukes.

This question was asked about the related product: TP-Link - Deco XE75 Pro AXE5400 Tri-Band Mesh Wi-Fi 6E System (1-Pack) - White

• A:Answer Yes, as long as the main Deco node is wired directly to your existing Internet source (e.g., modem, ONT, gateway) via Ethernet cable.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionWhat is model name of bottom of XEPro units? I bought a XE75 Pro three pack and believe they are not pro units. All ports are gray and none are marked like I have seen in the reviews. I paid more for the 2.5 port and think I got a switcharoo.

Asked 2 years ago by chig.

• A:Answer Hi! Deco XE75 Pro is the model name. Each Deco XE75 Pro node is equipped with 1× 2.5 Gbps Port + 2× Gigabit Ports.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionI am considering buying this to setup a mesh network for my AT&T Fiber. My current router only supports Wi-Fi 5, so I would not be able to access Wi-Fi 6 with these right?

Asked 2 years ago by Hunt.

• A:Answer Hi! The Deco XE75 Pro will allow your Wi-Fi 6 and Wi-Fi 6E enabled devices to utilize these protocols. Devices that use older protocols can still connect, but using Wi-Fi 5 or other protocols, depending on the supported protocols of each connected device.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionCan this work if I installed AT&T fiber? I would like to use it as a WiFi extender. Thank you!

Asked 2 years ago by Adrianna.

This question was asked about the related product: TP-Link - Deco XE75 Pro AXE5400 Tri-Band Mesh Wi-Fi 6E System (1-Pack) - White

• A:Answer Yes, I have Verizon fiber and use this as an extender. It works great, speed and connectivity is fantastic.

  Answered 2 years ago by EmmJay

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Q: QuestionWhat is the maximum distance between each XE75 for connecting between hubs? I have a ranch style single story home and looking at 70 feet between each hub.

Asked 2 years ago by Anonymous.

• A:Answer If 70 feet is to much you can always buy another hub to boost reliability over whatever foot print you need.

  Answered 2 years ago by RobertLVerified Purchase

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Q: QuestionCan i add this XE75 Pro to my AXE5400 2 node cluster?

Asked 2 years ago by jfong.

This question was asked about the related product: TP-Link - Deco XE75 Pro AXE5400 Tri-Band Mesh Wi-Fi 6E System (1-Pack) - White

• A:Answer Hi! If your AXE5400 is also a Deco Mesh system, then yes - all of our Deco models are compatible with each other, and can be conveniently added via the Deco app.

  Answered 2 years ago by TPLinkSupport

  
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Q: Questiondoes this system come with Home Shield included, or do i have to subscribe to it.

Asked 2 years ago by Anonymous.

• A:Answer Hi! There are free HomeShield features available by default; however, for some of the more advanced HomeShield features, a HomeShield paid subscription is required. For more information, please visit our official TP-Link HomeShield page: https://www.tp-link.com/us/homeshield/

  Answered 2 years ago by TPLinkSupport

  
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