Questions & Answers

Q: QuestionSo far so good. Can I connect it to a monitor so that I can monitor simultaneously as the camera is recording? Or show me away that I can monitor while it is recording ?

Asked 5 years ago by Bayram.

• A:Answer I don't see any way to connect it directly to a monitor, such as a flat panel display, if that is what you mean. You can install the Kasa app to your smart phone and use it to view what the camera sees in near real time. From what I see, there is perhaps a one second or so lag between live and what you see on the phone. I don't believe there is any app or browser function to view the camera from a PC.

  Answered 5 years ago by PeterI

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Q: QuestionDo you have to pay monthly to record footage or is it free to save ?

Asked 5 years ago by Kate.

• A:Answer If you install an SD card into the camera, you don’t have to pay. But the app treats SD card recordings differently from the paid cloud recordings - the cloud recordings are easier to access and are better linked to events you get notifications about; I feel as if they did this on purpose to encourage people to pay. Also, if you install an SD card AND pay for cloud recordings, the camera will record to both at the same time.

  Answered 5 years ago by Sashy

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Q: Questioncan it work through a window

Asked 5 years ago by p.

• A:Answer Works fine when used inside viewing out of a window but will pick up a reflection with night mode ( can be disabled in app) as the ir light collects on the glass surface.

  Answered 5 years ago by DavidVerified Purchase

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Q: QuestionI'm planning to leave it at the house when we are away like 200 miles away.. Can I still access it through my phone while I'm like 200 miles away? Note: i will use phone data remotely to access the camera..

Asked 4 years ago by CJ.

• A:Answer Yes, as long as the camera still has a stable wifi connection, you can access it from the other side of the globe.

  Answered 4 years ago by BethInOhioVerified Purchase

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Q: QuestionIf this is a wireless camera, why is there a power cord?

Asked 4 years ago by Curious.

• A:Answer By "wireless" they mean you do not need a network cable because it has a built in wifi chip. It still needs to be plugged into an outlet to receive power.

  Answered 4 years ago by JoseGureraVerified Purchase

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Q: QuestionCan you view on the app continuously without recording. So for example can you see in real time on your phone app for hours at a time. Some cameras only view for 30sec and then you have to tap the icon to turn on live view again.

Asked 5 years ago by New.

• A:Answer Yes you can, most of the time I have it open when the kids are playing in the room so I can keep a eye on them. It also have two-way intercom. You will be able to chat to and listen as well.

  Answered 5 years ago by JonathanVerified Purchase

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Q: QuestionCan this record continuously to the SD card WITHOUT detecting any motion? If yes, does this camera it embed a date/time visible in the recorded video on the SD card?

Asked 4 years ago by ThatGuyOverThere.

• A:Answer Yes. You can record continuously to SD card with sensors turned off. This camera has sensors for motion, people and sound. You can turn each on or off at will. You can change the overall sensitivity for sound or motion. You can designate a specific area of view for motion sensitivity, as well as the length of time of motion to trigger an event (record a clip, send a notification, turn on a light via smart home integration, etc). You can limit/filter the number of notifications to reduce the annoyance factor. These events can be noted/highlighted in the timeline bar that is shown with the continuous video recording to local memory card. Sensors that have been turned off will not be highlighted in the timeline.

  Answered 4 years ago by PickleRickVerified Purchase

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Q: QuestionDoes it connect to smart tvs?

Asked 5 years ago by 1Midniteswifey3.

• A:Answer You can stream live video to an Alexa or Google Assistant supported display, like a Fire TV, Echo Show or Chromecast.

  Answered 5 years ago by TPLinkSupport

  
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Q: Questionare you able to zoom in and out?

Asked 4 years ago by Wolfthorn79.

• A:Answer The camera does not have an optical/physical zoom mechanism; however, you can utilize pinch-to-zoom (digital zoom) via the Kasa app.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionHow long is the power cord?

Asked 5 years ago by RichL.

• A:Answer The included USB power cord is 10 feet in length.

  Answered 5 years ago by TPLinkSupport

  
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Q: QuestionI have the EC60, the 24/7 recording was working properly, but now the recording does not load. The loading image continues and stops without loading. But the motion detected clips are listed below. What should be done to get them working again!

Asked 4 years ago by NewEC60user.

• A:Answer First, I would suggest uninstalling and reinstalling the Kasa app on, whatever device you are using, and see if that has any effect. If not, try loading the SD card on another device (PC) and see if the clips playback properly on it. If they are still not working, you could try formatting the SD card, which will permanently erase all the clips on the card, and try starting over. If this fixes it and the issues occurs again down the road, you may want to look at another SD card.

  Answered 4 years ago by HalfstepVerified Purchase

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Q: QuestionUniversal Compatibility? App Compatible Specifications state Compatibility is Universal, then states it works only with Amazon, Google. Will it work with Windows?

Asked 4 years ago by InterestedBuyer.

• A:Answer Hi! The Kasa app is compatible with Android (5.0 or later) and iOS (10.0 or later). It is not designed for, or compatible with Windows.

  Answered 4 years ago by TPLinkSupport

  
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Q: Questiondoes this camera support access via onvif/RTSP for remote viewing of video/audio stream?

Asked 4 years ago by ipcam.

• A:Answer Hi! No, the Kasa Spot Indoor does not support ONVIF/RTSP.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionOnce the camera is Linked to the wifi and has an SD card installed...does it continue to record on the card if the wifi goes out? I had a Qsee that would continue to record on the card without wifi and you could acces the recording once the wifi back...

Asked 4 years ago by Hhr.

• A:Answer I think as long as you have power it records to the SD card... Then once you're reconnected you *should* be able to watch the recording.

  Answered 4 years ago by JMagicVerified Purchase

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Q: QuestionI'm having issues with devices working with 2.4mhz, does this camera use 5mhz?

Asked 5 years ago by Kats67.

• A:Answer It only works with 2.4g. Found this in the manual. Network Wireless Rate:11Mbps(802.11b)54Mbps(802.11g)150Mbps(802.11n)Frequency:2.4GHzWireless Security: WEP, WPA/WPA2-PSKSecurity: 128 bit AES encryption with SSL/TLS

  Answered 5 years ago by Wright

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Q: Questiondoes this work with a 5g phone?

Asked 5 years ago by sjh1.

• A:Answer Yes, as long as you have the Kasa app installed on your phone, created a Kasa account, and connected the camera to your WiFi network, you should be able to manage and view the camera from virtually anywhere your phone has an Internet connection.

  Answered 5 years ago by TPLinkSupport

  
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Q: QuestionCan you turn on and off the recording anytime from your phone ?

Asked 5 years ago by Garry.

• A:Answer yes, they call it privacy mode

  Answered 5 years ago by VenomousSVTVerified Purchase

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Q: QuestionHow long can my camera stay plugged in how many hours, days, weeks? It seems to get hot when its been plugged in more than 8 hours.. Will it catch on fire? If left plugged in(if its ok more then 8 hrs) how can i avoid the camera getting so hot?

Asked 3 years ago by Cassy.

• A:Answer In my case, I have this cam plugged in 24/7 . its been like that for more than a year, no issues so far!

  Answered 2 years ago by HanselVerified Purchase

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Q: QuestionI use the camera to watch my dogs (& obviously my house) while I’m at work I’m not able to get on the microphone & talk to him, can I record a saying & okay it without using the mic?

Asked 3 years ago by T.