A:Answer Hi, This is Frank from TracFone Wireless. Thank you for reaching out to you. To check if the phone eligible for Wi-Fi Calling, text WFC to 611611. To use the Wi-Fi Calling feature, make sure your phone:
— Is active
— Has a Wi-Fi Calling SIM card
— Has Wi-Fi Calling capabilities (not all phone models support Wi-Fi Calling).
Let us also check your account so we can verify if there is a need to replace your SIM card. For assistance, please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. Our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. Thank you.