“why am I not able to add service with my 60 minute card to my basic alcatel one touch.”
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Hi. This is Arianne from TracFone Wireless. We're sorry for this experience. Allow us to review your account so we can figure out why you're unable to add minutes. Kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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