Questions & Answers

Q: QuestionWhat is the duration of the subscription for this software?

• A:Answer This software comes with a 6-month subscription.

Q: QuestionHow many devices does this software protect?

• A:Answer This software protects 3 devices.

Q: QuestionHow does this software protect my kids online?

• A:Answer This software allows you to set both time and content limits for your children's web access.

Q: QuestionWhat happens after the initial subscription period ends?

• A:Answer The subscription will automatically renew each year for $49.99 unless you cancel it by phone before the renewal date.

Q: QuestionDoes this work with the Chromebook it came free with?

Asked 7 years ago by Matt.

• A:Answer No. I bought a chromebook and went to install it and its not even compatible! So why wouldn't they offer software that was compatible with device instead! UNBELIEVABLE!

  Answered 7 years ago by rshshlyVerified Purchase

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Q: QuestionA 6 month subscription to trend micro came with my purchase. I am just now looking to download and install. How do I do that?

Asked 6 years ago by Kay.

• A:Answer Click the link they email you and it is simple it guides you though ... personally I removed it off my computer within a week it slowed my computer down so badly I literally could not do a thing on it I went back to what I had prior to this for the last 4 years which never slowed my comp. down.

  Answered 6 years ago by jaiai1125

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Q: Questioni just bought a laptop, it come with free 6 months trend micro internet security subscription, will my credit card be charge automatic the the 6 months end? thanks

Asked 6 years ago by ying.

• A:Answer oh yes, you will automatically be charged. Would have been nice if this was informed when downloading

  Answered 6 years ago by PatPat

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Q: QuestionI purchased a laptop and a 6 month subs to trend security came with it. I never downloaded it and do not want it. Am I going to be charged for this when the 6 months is up? Also was offered office 365 and did not down load it. Am I going to be charged

Asked 5 years ago by Carolyn.

• A:Answer In my experience as long as you didn’t download or sign up for either of those services, they have no way to charge you as they don’t have credit card, account, subscription info, etc.. so you should be fine to just ignore it

  Answered 5 years ago by Aharvey1689

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Q: QuestionI bought a Lenovo chromebook 10 months ago and my trendmicro internet security subscription expired after 6 months. How do I renew it. I keep trying best buy on Cicero in Chicago and keep getting answering machine? Can I renew it directly from trend?

Asked 5 years ago by Pamie.

• A:Answer TRENDMICRO usually notifies before it expires to renew it. You will need to contact TRENDMICRO, BESTBUY will not help. I know this, it happened to me.

  Answered 5 years ago by FrankOVerified Purchase

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Q: QuestionI am not able to find my email how do I find serial number for Trend Micro Internet Security

Asked 5 years ago by Happyapple.

• A:Answer You have to look for the serial number on your computer or device so it recognize the type of devices is going to be applied to

  Answered 1 year ago by JuanTVerified Purchase

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Q: QuestionHow do I cancel the auto renew for the trend micro software that is charged to my credit card yearly.

Asked 2 months ago by Pops.

• A:Answer You order a new card. They tell you back and forth. Call them, call them, no call them. Easier to just get a new card.

  Answered 3 weeks ago by JayRVerified Purchase

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Q: QuestionWhat is the phone number to cancel subscription?

Asked 3 months ago by MinnSlims.

• A:Answer There isnt one. They go back and forth. You gotta contact best buy they say. Best buy says you gotta contact trend. Back and forth. Get a new card.

  Answered 3 weeks ago by JayRVerified Purchase

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Q: QuestionCan we please get Trend Micro and Best Buy to answer this question instead of random shoppers. If this was forced into my cart "free" and I missed removing it, and I never use it, can I EVER be charged for it? If so, how do I stop it?

Asked 4 months ago by BusinessTransparencyEqualsRespect.

• A:Answer dont install it

  Answered 1 week ago by DannyGVerified Purchase

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Q: QuestionDoes this product work on Windows 11? See photo of packaging which only specifies Windows 10.

Asked 5 months ago by Mims.

• A:Answer Yes, I believe it does enjoy

  Answered 3 months ago by NoizemongerVerified Purchase

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Q: QuestionCan you download this on an lenovo laptop

Asked 2 years ago by Christmas18.

• A:Answer Yes

  Answered 9 months ago by SheenaVerified Purchase

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Q: QuestionChange email address to be installed

Asked 2 years ago by Yul.

• A:Answer yes, i have to change my e-mail to install

  Answered 1 year ago by PedroDVerified Purchase

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Q: QuestionI have had a Trend Micro subscription for many years. Can I add this six months to my existing account?

Asked 2 years ago by JasperLynn.

• A:Answer I didn’t add

  Answered 1 year ago by AbulKVerified Purchase

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Q: QuestionCan the Trend Micro Internet Security Yearly subscription be transferred from one computer to another?

Asked 2 years ago by Rita.

• A:Answer I didn’t transfer

  Answered 1 year ago by AbulKVerified Purchase

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Q: QuestionWhy does Trend Micro need the password to my computer that it's protecting?

Asked 3 years ago by Questioning.

• A:Answer I don’t remember being asked for my computer password, I would suggest uninstalling and redownloading it.

  Answered 2 years ago by EmmittMVerified Purchase

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