Questions & Answers

Q: QuestionWhat kind of remote controls will the Geek Squad program?

This question was asked about the related product: Add-On TV Setup & Mounting, 56” to 90"

• A:Answer The Geek Squad will program manufacturer or service provider remotes, such as DirectTV or Xfinity, and can also configure an existing voice control device for basic TV control commands.

Q: QuestionDoes the Geek Squad service include unboxing the new TV?

• A:Answer Yes, the service includes delivery, unboxing, and attaching the TV mount.

Q: QuestionDoes the Geek Squad unbox the TV?

This question was asked about the related product: Add-On TV Setup & Mounting, 56” to 90"

• A:Answer Yes, the Geek Squad will unbox the TV and attach it to the wall mount bracket or base/pedestal.

Q: QuestionHow many streaming services can the Geek Squad configure during setup?

This question was asked about the related product: Add-On TV Setup & Mounting, 56” to 90"

• A:Answer The Geek Squad can configure up to two streaming services during the setup process.

Q: QuestionWill the Geek Squad connect the TV to my existing devices?

• A:Answer Yes, the Geek Squad will connect one new or existing TV to your video components in a single room.

Q: QuestionHow many streaming services can be configured during setup?

• A:Answer The setup service includes configuration for up to two streaming services.

Q: QuestionWhat is the Geek Squad's workmanship warranty?

This question was asked about the related product: Add-On TV Setup & Mounting, 56” to 90"

• A:Answer The Geek Squad offers a 90-day workmanship warranty on their services and repairs.

Q: QuestionWill the Geek Squad team program my existing remote controls?

• A:Answer Yes, the Geek Squad will program manufacturer or service provider remote controls.

Q: QuestionWhat is the duration of the workmanship warranty provided for the TV setup service?

• A:Answer The TV setup service comes with a 90-day workmanship warranty.

Q: QuestionWhat does the TV mounting service include?

This question was asked about the related product: Add-On TV Setup & Mounting, 56” to 90"

• A:Answer The standard mounting service includes securing a customer-supplied mount to drywall on a standard-frame wall and mounting the TV. It does not include mounting to any other surface than drywall or mounting above a fireplace.

Q: QuestionHow many smart streaming services can be configured during the TV setup?

• A:Answer The Geek Squad will configure up to two smart streaming services during the setup.

Q: QuestionWhat happens after the installation is complete?

• A:Answer Once the installation is finished, the technicians will clean up the work area, remove packaging, and ensure you are comfortable using your new system.

Q: QuestionWill the Geek Squad connect the TV to my existing wireless network?

This question was asked about the related product: Add-On TV Setup & Mounting, 56” to 90"

• A:Answer Yes, the Geek Squad will connect your TV and any other internet-capable devices to your existing wireless network.

Q: QuestionWhat if my needs are not met by the services I purchased?

• A:Answer Before beginning the installation, the technicians will discuss the scope of work with you to ensure it meets your needs and expectations, and will recommend solutions if they do not match.

Q: QuestionDoes the TV setup include connecting the TV to my home's WiFi?

• A:Answer Yes, the setup includes connecting your TV and other compatible devices to your existing wireless network.

Q: QuestionWhat type of wall is required for mounting the TV?

• A:Answer The TV can be mounted on a standard frame wall with a drywall surface.

Q: QuestionWhat happens if my setup requires additional services not included in the initial package?

• A:Answer Upon arrival, the Geek Squad will evaluate the service area and discuss the scope of work. If additional services are needed, they will recommend solutions.

Q: QuestionWhat is the estimated time to complete the service?

This question was asked about the related product: Add-On TV Setup & Mounting, 91” or Larger

• A:Answer The estimated time to complete the service is 80 minutes.

Q: QuestionDoes the service include programming remotes for the TV and connected devices?

This question was asked about the related product: Add-On TV Setup & Mounting, 91” or Larger

• A:Answer The service includes programming for the remotes that come with your equipment and basic configuration of existing voice control devices.