Questions & Answers

Q: QuestionMy current router is in the middle section of the house. What would be best placement of antennas to extended the coverage area and will it penetrate to the second level of the house. Thanks to anyone for any information

Asked 5 years ago by T.

• A:Answer bought this three weeks ago. Our house is about 4500 sq ft. Main router placed in office on far middle floor the with two antennae placed on middle floor on complete other side of house. Master bedroom on opposite side of house from main router on upper floor. Great coverage there and throughout upstairs and basement. Actually great coverage all the way to end of property (1 acre) as far away from main router as possible. I would imagine you would place your main router centrally in the middle with one antenna as far as possible on one side and the other on the other side (with the router in the middle). When setting up, the antenna will let you know what type of signal strength it is getting. I have been amazed how great the coverage/speed is so far and would fully recommend this product. I wish I had upgraded sooner. good luck jb

  Answered 5 years ago by jb01Verified Purchase

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Q: QuestionThe Overview states there are 2 Extenders, but the Specifications state there is only one. Which is it?

Asked 4 years ago by MacManOhio.

• A:Answer Based on what i am seeing with my Overview of the system, there are two extenders, with two different names listed. I am able to transfer traffic over to either one of them so based on my experience, I would say there are two extenders. I also looked at the "about" section for both devices and they have two different MAC addresses so I would say there are two.

  Answered 4 years ago by TStat7476Verified Purchase

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Q: QuestionThe salesman at the BB store told me that the router communicates with the range extenders via the power line, and therefore need to be on the same electrical circuit. Is this true? I thought the network was wireless.

Asked 4 years ago by Aaytch.

• A:Answer No. Is all wireless

  Answered 4 years ago by Jkart

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Q: QuestionMy Blink system requires 2.4. Can you separate the 2.4 and the 5.0 signal with this system?

Asked 5 years ago by Samsung.

• A:Answer It will handle both bands without the need for any manual setup on your part. 2.4 only devices will connect at 2.4. For dual band devices the router has a feature (Band Steering) which directs devices to 5.0 first and if the signal degrades it will connect at 2.4

  Answered 5 years ago by dmp13

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Q: QuestionDoes this system require a Ubiquiti router as well?

Asked 5 years ago by JayE.

• A:Answer This system includes a wireless router and two access points/range extenders. So you connect your cable modem to the Amplifi router, configure it through the app, and you’re good to go.

  Answered 5 years ago by SteveVerified Purchase

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Q: QuestionWhat is the processor model and speed for this router? Has anyone connected this router directly to a VPN service such as NordVPN or Express VPN and tested the speed? Is the processor adequate for encryption/decryption while connected directly to a VPN?

Asked 5 years ago by CuriousGeorge.

• A:Answer I've connected mine to NordVPN and saw a 20-30% drop in my speeds when wired (~1000mbps without VPN and 700-800mbps with it). These are average speeds and it's not like I did an extended test with hard data though, your mileage may vary. Couldn't comment much on the processor, but a lot of reviews say people comfortably have >50 devices connected without issue so I would guess it can handle concurrent users and multitasking just fine.

  Answered 5 years ago by DispleasedWithMicrosoft

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Q: QuestionDoes this come with the nice app and web UI that industrial Ubiquiti products have? Came here looking for a UDM, but this is the closest they have

Asked 3 years ago by peaceblaster.

• A:Answer It does have a nice app but everything is on the touch screen on the unit too. We are enjoying the switch from our old nighthawk unit.....

  Answered 3 years ago by ScottVerified Purchase

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Q: QuestionWill this work with a Suddenlink combined modem/router?

Asked 4 years ago by Dave.

• A:Answer depends. If you have two routers on a network; you will want the one of them to be in bridge mode. Otherwise you will have 2 DHCP servers fighting to assign address, and you will have nothing but issues. What I would do is if you have a combo router/modem, use that as the primary router and disable the wifi on it. Then attach this one in bridge mode. This is an AC standard router, so depending on how old your old modem/ router is, this one would well out perform from a signal / wifi / wifi data transfer perspective.

  Answered 3 years ago by Greenwood

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Q: QuestionWill this wifi extender work well with satellite internet (Hughes)?

Asked 4 years ago by Tommy.

• A:Answer I am using mine with a viasat RG1100 modem/router. I setup the Amplifi router to Bridge mode and the install went flawlessly. Connected to a detached workshop over 100 feet away and I get good signal quality.

  Answered 4 years ago by htsmd

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Q: QuestionI have two service panels for my home (two separate breaker boxes, one for the original, one for the addition). Can the powerline networking communicate across two panels?

Asked 5 years ago by BadDNA.

• A:Answer Why do people believe this is power line networking? It isn’t! You can prove this by using any old USB-C charger into the router and noting it still works.

  Answered 4 years ago by Realist

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Q: Questiondoes it come with the router power supply?

Asked 5 years ago by Lizzie76.

• A:Answer Yes it does

  Answered 5 years ago by DabullVerified Purchase

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Q: QuestionI am looking for a wifi router that will reach a strong wifi signal for about a 2 acre space. Is this a good wifi for that or are there better choices? Do you install them for a fee as well?

Asked 5 years ago by Julie.

• A:Answer Check out Ubiquity.com for how far this will reach. This product vastly improved our wi-fi reception in all areas of the house 2nd floor to basement and out onto the patio.

  Answered 5 years ago by jmar50Verified Purchase

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Q: QuestionI have got this router back in Nov and was working great till yesterday and all of a sudden it is disconnecting from internet very frequently, does anyone face this same issue ? Any advise for me please ?

Asked 2 years ago by Harry.

Q: QuestionDo the Extenders have LAN ports? We have an Apt over the garage that gets poor signal no matter how we position extenders in the home. I ran a Cat 5 into the Apt that connects the extender and router, will this work for my application?

Asked 3 years ago by Prythus.

• A:Answer The extenders do not have LAN ports. They merely plug into an AC outlet on your wall. If you already have CAT5 running into the apartment over the garage, and you already own this AmplifiHD system, you can buy another AmplifiHD base unit (just the base unit, not the extenders) and use that in the apartment. The extra base can be configured as an ethernet backbone and will extend your mesh network into the apartment.

  Answered 3 years ago by GregPVerified Purchase

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Q: QuestionCan this be used as a standalone router or do I need a router first to connect this unit to?

Asked 3 years ago by Justwant2know.

• A:Answer Yes, this is a stand alone router plus switch plus wifi access point.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionI have an Ubiquiti model # AFI-HD-US. It has been working fine, however, I had to unplug one of my extenders to paint. When I plugged it back in, the lights did not come back on, so I assume it is not working. The rest of the unit is working fine.

Asked 3 years ago by Elvis.

• A:Answer I would unplug the slave unit that is not working and plug back in. Then reboot your router. You should reboot your router monthly as it empties your cache which speeds up your router output.

  Answered 3 years ago by ExcellentCameraVerified Purchase

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Q: QuestionCan I use this AMPLIFI as a “hub” for my smart devices?

Asked 4 years ago by Judith.

• A:Answer This router works with all the smart devices I have tried. I have a smart outlet that I can control from my phone, and it turns on the appliance when I want it on, even if I am not at home. We have other smart items like an outdoor motion sensor and temperature sensor on the 2.4 ghz band, and that has worked flawlessly.

  Answered 2 years ago by DebbieVerified Purchase

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Q: QuestionSo, The between the router and the two extenders will give me 3 access points, or only the extenders work as access point?

Asked 4 years ago by JB.

• A:Answer You have will get 3 access points

  Answered 4 years ago by TriniVerified Purchase

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Q: QuestionDoes it come with power supply.

Asked 4 years ago by Corky.

• A:Answer Yes, it comes with a USB-C cable and power brick.

  Answered 4 years ago by AlexanderVerified Purchase

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