A:AnswerHi customer, thank you for reaching out to us. This camera does not have a feature to adjust brightness and please note, it is a default setting on the camera. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30030, if you have any more questions.
Thank you.
A:AnswerPersonally I felt dim for not noticing there was a protective piece of clear plastic over the lens, started focusing as soon as removed. My guess is you figured it out already though.
A:AnswerHi Grace, thanks for reaching out. We are sorry to know of the issue with the camera. We will need to understand this better. Please reach out to us at 18005929541 or [email protected], quoting ticket number 43267, sharing details and we will try help fix this for you. Thank you.
A:AnswerHi FloydAuxiliary, thank you for reaching out. This camera is compatible only with memory cards up to 128GB, not 256GB. Please reach out at 18005929541 or [email protected], quoting ticket number, 43243, if you have more questions. Thank you.
A:AnswerThe sound is decent but it takes one long video & saves it into a bunch of short videos. They say it's to protect some of your recording if the camera does or something happens to the sd card. If I knew it saved it that way before getting it, I wouldn't have got this one.
A:AnswerHi there, thank you for reaching out to us. This model should be able to provide the features you are looking for using a 128GB or 64GB Card. This does not have internal storage. Recording happens in shorter time periods to avoid loss of data. It does not record continuously for 15 hours because, things like battery life, power, light etc could affect recording. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42293, if you have any more questions for us. Thank you.
A:AnswerHi Home, thank you for reaching out to us. We are sorry for the trouble. Please reach out to us at 18005929541 or [email protected], quoting ticket number 42021, we will help you with this. Thank you.
A:AnswerHi Nancy, thank you for reaching out to us. The battery life of the camera depends on many factors, like if you are capturing pictures or videos, if you are using audio, or capturing sound, using the flash, the resolution set etc. This camera needs to be charged for around 3-4 hours for a full charge. You should be able to run it for a day, unless it there is extreme usage. Please reach out to us at 18774080033 or [email protected] quoting ticket number 41739, if you have any more questions. Thank you.
A:AnswerI've been having the same problem with it not focusing. It's brand new I've only used it twice so not dirty nor wet. I don't see an option to focus, can any one plz tell me how to get it to focus on both photo & video?
A:AnswerHi there, this camera is able to record videos. The recording time/storage depends on the size of the memory card, resolution, using sound, lighting etc. This camera supports class 10 or above SD card, max 128GB, so you should have ample storage. Please reach out to us at 18774080033 or [email protected], quoting ticket number 41645, we will provide you the complete information. Thank you.
